1. Statement for the VET conference in Chisinau June 24th & 25th 2010 TAM & andreas vögl consulting for successful tourism Know - How transfer in the Republic of Moldowa for the Santaorium Nufarul Alb in Cahul

2. TAM andreas vögl consulting andreas vögl consulting Nufarul Alb Sanatorium Nufarul Alb Sanatorium Project Partners Success!Success!

3. I. TAM (Turn Around Management) Assist in improving expertise of managment and enterprise performance and attracting investment…. TAM is a complementary technical assistance programme that promotes economic transition in the EBRD countries of operation through a multi-tiered approach TAM projects are Donor Funded with a portion funded through the EBRD Shareholders Special Fund. TAM is a not-for-profit entity and part of the EBRD All info: www.tambas.orgwww.tambas.org I. TAM (Turn Around Management) Assist in improving expertise of managment and enterprise performance and attracting investment…. TAM is a complementary technical assistance programme that promotes economic transition in the EBRD countries of operation through a multi-tiered approach TAM projects are Donor Funded with a portion funded through the EBRD Shareholders Special Fund. TAM is a not-for-profit entity and part of the EBRD All info: www.tambas.orgwww.tambas.org II.Nufarul Alb Sanatorium The leading sanatorium in the Republic Moldowa Special therapeutic mineral water expertise Highly engaged management team, with a focus on internationalisation…. All info: www.nufarul.mdwww.nufarul.md III.andreas hotel & tourism management consultancy 25 years of excellence and competence in hotel management 15 years of excellence and compentence in hotel & tourism management consulting…. All info: www.andreasvoegl.comwww.andreasvoegl.com II.Nufarul Alb Sanatorium The leading sanatorium in the Republic Moldowa Special therapeutic mineral water expertise Highly engaged management team, with a focus on internationalisation…. All info: www.nufarul.mdwww.nufarul.md III.andreas hotel & tourism management consultancy 25 years of excellence and competence in hotel management 15 years of excellence and compentence in hotel & tourism management consulting…. All info: www.andreasvoegl.comwww.andreasvoegl.com Project Partners

4. TAM (Turn Around Management) andreas vögl consulting Know How Transfer e.g… Organsiational Structure Management Coaching Quality Management Human Resource Marketing Timing &Visits Finance & Control Others Project objectives Success!Success! Project Structure

5. Know How Transfer e.g… Organsiational Structure Management Coaching Quality Management Human Resource Marketing Success!Success! Finance & Control Others From Top down to Bottom up etc… From Top down to Bottom up etc… Change of Pradigm Visit to Austria Change of Pradigm Visit to Austria Standards On site Improve Ments etc… Standards On site Improve Ments etc… HR Mgmt. Structure Motivation etc… HR Mgmt. Structure Motivation etc… Positioning Sales & Marketing Plan www. etc.. Positioning Sales & Marketing Plan www. etc.. Business Review Reporting Profit centres etc… Business Review Reporting Profit centres etc… Future Business Opport- unities.. Future Business Opport- unities.. Project Content

6. E.g.: Positive management attitude - ready to conquer new markets A product with a vision and a potential future market Clearly defined TAM project objectives High mutual trust Regular on site visits of consultant Consultants readiness to understand product and country specifics Tasks to be fulfiledl by the enterprise after each visit Timely limited know how transfer No cost to the enterprise Success Criteria!