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© 2007 ADP, Inc. 1 Working with the SAGA Warranty Data Transfer Functions ADP e-Coach | Session 1 CMS1947.1
© 2007 ADP, Inc. 2 WELCOME! We are going to be talking briefly today… Did you say software upgrade?
© 2007 ADP, Inc. 3 SESSION 1 Working with the SAGA Warranty Data Transfer Functions Session 1 SessionCourse Agenda 1 Overview Installation 2 Operation Our primary objective in this course is to learn how to use the new Warranty DTR functions. DTR = D ATA T RANSFE R
© 2007 ADP, Inc. 4 LEARNING GOALS Participating means… Listening Actively Taking Notes Being Inquisitive Survey the Warranty Data Transfer (Warranty DTR) system highlights. Understand the installation process for the Warranty DTR system. Participating in this session, you will:
© 2007 ADP, Inc. 5 Overview Installation Operation AGENDA
© 2007 ADP, Inc. 6 The Warranty Data Transfer (DTR) functions are enhancements for the SAGA system. Enables a uniform, worldwide process for handling warranty claims. Replaces the WIN mainframe-based claim processing system. Simplifies the claims process and accelerates claim payments. DTR ! Additional training on the SAGA system will augment this Warranty DTR training. SAGA & WARRANTY DTR SAGA is the new worldwide VW host system for VW and Audi warranty claims processing.
© 2007 ADP, Inc. 7 The Warranty DTR upgrade enables a uniform, worldwide process for handling warranty claims. This upgrade provides an integrated warranty processing system using the Renaissance DCS and Service applications on the system. 1. Warranty DTR process captures warranty claim data from closed Repair Orders in the ADP Service account. 2. User updates or validates warranty claim data via the PMT function. 3. Claim data is converted via the TRD function and transmitted to VW / Audi. 4. Repair Order data record is created for use in reconciliation of the Warranty Credit Note payment data. WHAT IS THE DTR UPGRADE?
© 2007 ADP, Inc. 8 Simplify the warranty-handling process. Help reduce data-entry errors. Expedite warranty processing. Improve operating efficiencies and dealer cash flow. 1. Warranty claim data is captured when an RO is closed. 2. PMT function updates and validates warranty claim data. 3. TRD function transfers claim data to VW / Audi. 4. RO data record is created for reconciliation of payment data. The new Warranty DTR process will: Processing Time Data Accuracy Efficiency DTR PROCESS PROFILE
© 2007 ADP, Inc. 9 New Warranty Type Codes Warranty Credit Note Changes No Warranty Claim Acknowledgements Updated ALTG VW / Audi Host Computer Process UPGRADE HIGHLIGHTS
© 2007 ADP, Inc. 10 Warranty Type Codes have been changed from WIN 2- character to SAGA 3-character format. ! Note that some 2-character codes will continue to be used by VW. NEW WARRANTY TYPE CODES New SAGA Claim Type Old WIN Claim TypeClaim Type Description 1AMAMAudi Free Maintenance After Delivery 1E3E3California Diesel Emissions Claim 1E2E2California Emissions Claim G10UCCertified Pre-Owned Claim 160WCCorrosion Claim 2SK Customer Assistance – Goodwill (Audi) 210W5Customer Assistance Goodwill (VW) S10 Enhanced Coverage (Demo Ext) XU Extended Warranty Used Car (CPO Certification) 1E1E1Federal Emissions Claim 1MAFMFree Maintenance After Delivery 9MAFMFree Maintenance Before Delivery 910W2New Car Limited Warranty Before Delivery 110W2New Vehicle Limited Warranty After Delivery 150WPPaint Claim 950WPPaint Claim Before Delivery 1PTPTPower Train Claim 710RCRecall After Delivery 790RCRecall Before Delivery 121S3Service Part Warranty – Outside NVLW 1SPSPSpecial Claim After Delivery 9SPSPSpecial Claim- Before Delivery 131WSStock Part Claim 9T1T1Transportation Claim
© 2007 ADP, Inc. 11 The AGUS function is used to set up your accounting system for warranty credit (payment) data received from VW / Audi. Changes to the AGUS function: The new 3-character Warranty Type Codes will now be used. You can now have separate setups for VW and Audi General Ledger accounts. WARRANTY CREDIT NOTE CHANGES
© 2007 ADP, Inc. 12 Previously, warranty claims sent to VW were assigned a new, sequential alphabetic line code (A, B, C, x …) as they were received. The Claim Acknowledgement contained the original line code and the new, VW-assigned line code. With SAGA, the line code is not changed so the Warranty Claim Acknowledgement is no longer provided by VW / Audi. NO WARRANTY CLAIM ACKNOWLEDGEMENTS
© 2007 ADP, Inc. 13 The Automated Labor Time Guide (ALTG) has been updated with an expanded set of labor operation codes for use with the SAGA system. UPDATED ALTG This new feature supports consistent, accurate pricing and helps to: Promote effective labor rates Increase labor gross profits Improve customer satisfaction
© 2007 ADP, Inc. 14 SAGA processes claims from the DMS on a four-hour cycle. This short cycle results in faster claims processing and the ability to follow a claim through to approved for reimbursement in a single day. VW / AUDI HOST COMPUTER PROCESS
© 2007 ADP, Inc. 15 A. This upgrade enables a uniform, worldwide process for handling VW / Audi warranty claims. B. These identifiers have been changed from WIN 2-character to SAGA 3- character format. C. SAGA processes claims on a four- hour cycle. D. Sets up your accounting system for warranty credit (payment) data received from VW / Audi. E. You can now set these up separately using the AGUS function in your ADP Accounting account. Match each of these terms to the correct statement (A-E): CHECK YOUR PROGRESS DMS claim input VW and Audi dealerships Warranty Data Transfer (DTR) AGUS function Warranty Type Codes
© 2007 ADP, Inc. 16 AGENDA Overview Installation Operation
© 2007 ADP, Inc. 17 INSTALLATION PROCESS
© 2007 ADP, Inc General Operation 3. Operating Procedures ADP will electronically distribute a patch to each dealers DMS seven days prior to the SAGA go live date. It will trigger automatically at 11:59 p.m. on Tuesday of the week before the go live date. All ROs closed from Wednesday through Sunday will have an invalid status. Hence, each claim closed from Wednesday through Sunday must be reviewed after the Warranty DTR software has been loaded. The SMT, PMT, and RRC functions will be unavailable until after the new Warranty DTR software has been loaded. The TRD function will be unavailable until the Monday morning after the new software load. AccountFunction Unavailable as of 11:59 PM on Tuesday before the software load. Can be used directly after the software load. Do not use until the Monday morning after the software load. ADP ServiceSMT PMT TRD ADP DCSRRC PRE-INSTALLATION STOP PATCH
© 2007 ADP, Inc. 19 For all existing claims in work files, Warranty Type Codes are converted from WIN 2-char. to corresponding SAGA 3-char. code format when an automatic conversion is possible. In some cases, an automatic conversion will not be possible. So, after the new Warranty DTR software has been loaded, you must use the PMT function to review: Warranty Type Codes for all claims that still exist in work files Other new and updated fields ! Untransmitted warranty data files will stop the load process! NEW DTR SOFTWARE INSTALLATION
© 2007 ADP, Inc. 20 Warranty backup files will be deleted (the old format is incompatible with the SAGA changes). Warranty Credit Note setups will be updated for both VW and Audi Warranty Type Codes. If both VW and Audi are in same DCS account, the VW AGUS GL account setups will be copied to create a separate set of new VW and Audi setups. Automatic Processing Manual Processing PMT: For warranties with Warranty Type Codes that cannot be automatically converted to the SAGA 3- char. codes, enter new SAGA codes. AGUS: For dual dealerships, update the separate posting accounts for warranty credit note processing. POST-INSTALLATION PROCESSING
© 2007 ADP, Inc. 21 Q. Which function(s) must not be used until the Monday morning after the software load? A. TRD A is true. B is true. Both A and B are true. Neither A nor B is true. A is true. B is true. Both A and B are true. Neither A nor B is true. CHECK YOUR PROGRESS B PMT AGUS A
© 2007 ADP, Inc. 22 Q. After the upgrade software has been installed, what function(s) in the ADP Service account should you access to enter the new SAGA Warranty Type Codes? A is true. B is true. Both A and B are true. Neither A nor B is true. A is true. B is true. Both A and B are true. Neither A nor B is true. A. PMT CHECK YOUR PROGRESS DTR A PMT B
© 2007 ADP, Inc. 23 You have successfully completed Session 1 of this course. Please complete this course by continuing on to Session 2 of Working with the SAGA Warranty Data Transfer Functions. SUCCESS!
© 2007 ADP, Inc. 24 FOR MORE INFORMATION e-Learning Course Enrollment ADP Support Center ADP Training Coordinator
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