1. What you will get? Or what you like to know?
TVS LSL – Service is moving into a Hosted model from 15th June 2013.
What you will get? Or what you like to know?

2. TVS LSL – Email service from 15th June 2013
Hosted at “Ctrl+S” Data Centre at Hydrabad
Service delivered by Carizen, Chennai
Managed by TVS LSL IT Department
Using Rainmail, Open Source Server
Away from TVS LSL Main Data Centre hosting all applications (ex: RVW, etc. )
Fully Internet based communication, access from anywhere in the world

3. Proposed Setup Domain name: tvslsl.com
Each user given 500MB Mail boxes
Facilities: Chat, File Server, Messaging (Standard), Webmail with Calendar/Task/Notes
Additional Facilities: Web based Instant Messaging, Audio/Video Conferencing, Whiteboard, Remote Screen sharing

4. Proposed Setup - Contd Email client supported
Webmail (any Internet Browser could be used. URL: .tvslsl.com)
Microsoft Outlook (for any staff who owns a Laptop/ Desktop and has MS Office package)
Mobile Phones with Internet access and has any supported apps.

5. Email (web access) Features
Compose, Spell Check
Address completion (from Address book)
Attachments
Read notification
Signature
Filters (Server Side)
Vacation/Auto Response

6. Email (web access) Features - Contd
Forwarding
Password Change
Sender Alias
Calendar / Task / Notes
File Storage
Block senders
Block Attachments

7. Security Host based Firewall Hardened OS Traffic encrypted using SSL
SSL protected using 128 Bit Digital Certificate
Password policies requiring strong password
Temporarily block access if wrong password entered more than certain number of times.

8. Security - Contd Detailed Login logs Firewall logs Bandwidth logs
logs
99%+ SPAM protection
100% Virus Protection
Outbound SPAM protection (to identify hacked account passwords)

9. Privacy Email data available only to users with access to password
S/MIME encryption for privacy of end user communication

10. Administration Web based Console for User Management
Bulk User management
Optional Command line console access

11. Data Center Tier 4 DC (Multiple sources of power)
48 Hour generator backup
Secure and sealed rack space
Air Conditioning with ambient temperature control
Biometric access control
Data Assurance using SAN
100Mbps LAN connectivity with Multiple ISP providers (Reliance, TATA, BSNL)

12. SLA 100% Hosting uptime 99% SPAM Protection 100% Virus protection
Zero hour Virus protection
Support – 1 Hour response time
Support – Remote, Chat, Phone, , Onsite
Emergency Support – 2 Hour Response time