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1 December 2011 WMATAs SmarTrip Card and SmartBenefits System.

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Presentation on theme: "1 December 2011 WMATAs SmarTrip Card and SmartBenefits System."— Presentation transcript:

1 1 December 2011 WMATAs SmarTrip Card and SmartBenefits System

2 2 Table of Contents Slide(s) What is a SmartTrip card? 3 What are the benefits of a SmarTrip card? 4 What are the current shortcomings of SmarTrip cards? 5 Where do I get a SmarTrip card? 6 Why should I register my SmarTrip card? 7 How can I register your SmarTrip card? 8 How do I determine my SmarTrip card number? 9 How do I add value to a SmarTrip card? 10 How do I use the value on a SmarTrip card? 11 What providers currently accept SmarTrip cards? 12 What is WMATAs SmartBenefits system? 13 What is the SmartBenefits Autoload process? 14 What are SmarTrip/SmartBenefits purses? What providers dont currently accept SmarTrip cards, and what are the options? 18 SmartBenefits application, allocation and order process diagrams What are some of the pitfalls to be aware of regarding the SmarTrip and SmartBenefits processes? 23 Links and Online Resources 24 Critical dates for applications and allocations 25

3 3 What is a SmartTrip card? SmarTrip cards are stored-value cards. They can also be used to access employer- provided transit subsidy benefits provide via WMATAs SmartBenefits system. They are contactless, permanent, and reloadable. The maximum value for personal stored value is $300. They can be registered as Senior and/or Disabled.

4 4 What are the benefits of a SmarTrip card? They are widely accepted. They are easy to use. There are several options for adding value. Fares may be discounted when using a SmarTrip card. One of only a few ways to pay for parking at WMATA parking facilities. Personal stored value on a lost card can be recovered.

5 5 What are the current shortcomings of SmarTrip cards? They are not universally accepted. Only a limited number of pass products are currently available through the use of a SmarTrip card.

6 6 Where do I get a SmarTrip card? Purchase online Metro sales offices Vending machines at Metrorail stations with Metro-operated parking lots Retail outlets Commuter stores See forhttp://wmata.com/fares/smartrip/ additional information and links.

7 7 Why should I register my SmarTrip card? To be able to recover the personal stored value on a lost card. To be able to use WMATAs SmartBenefits system. IMPORTANT: Your SmarTrip card registration must match your USPTO PALM/Employee Locator (http://es/emlocator/locator.htm) information for transit benefits to be provided via the SmartBenefits system.http://es/emlocator/locator.htm

8 8 How can I register your SmarTrip card? Online - recommended method! (https://smartrip.wmata.com/Registration/Register.aspx),https://smartrip.wmata.com/Registration/Register.aspx When purchasing (where offered), and By mail Can be registered as Senior and/or Disabled. For changes and inquires go to https://smartrip.wmata.com/Account/AccountLogin.aspx https://smartrip.wmata.com/Account/AccountLogin.aspx or contact the SmarTrip Regional Customer Service center at SMARTRIP.

9 9 How do I determine my SmarTrip card number? See the examples below to determine the correct 9-digit number to use for SmarTrip/SmartBenefits allocations. Example 1: [ ] Example 2: [ ] 3 Example 3: [ ] 1 Example 4: [ ] 8

10 10 How do I add value to a SmarTrip card? Cash Credit card Unused Farecards Used Farecards with a value of less than $7

11 11 How do I use the value on a SmarTrip card? SmarTrip cards can only be used at SmarTrip enabled faregates and fareboxes.

12 12 What providers currently accept SmarTrip cards? Metrorail Metrobus Arlington Regional Transit (ART) Alexandrias DASH DC Circulator Fairfax Connector Fairfaxs City-University-Energysaver (CUE) Loudoun County Commuter Bus Montgomery Countys RideOn Prince Georges Countys TheBus PRTC OmniRide

13 13 What is WMATAs SmartBenefits system? A web-based system for employers to provide transit benefits to employees electronically. Benefits can either be: –automatically debited (Autoloaded) from the applicable SmarTrip/SmartBenefits account on a per fare/fee paid basis, –allocated directly to vanpools or other transit providers that accept allocations directly from WMATA, or –allocated to (a fare media distributor operated by the Arlington County Department of Environmental Services).www.CommuterDirect.com You must have a SmarTrip card to use the SmartBenefits system and your SmarTrip card number will be your SmartBenefits account number.

14 14 What is the SmartBenefits Autoload process? With Autoload your benefit will remain in your SmartBenefits account, and much like a debit card the fare will be deducted from your account when you tap your card at a faregate or farebox.

15 15 What are SmarTrip/SmartBenefits purses? (slide 1 of 3) In order to implement IRS required restrictions regarding the use of transit benefits, WMATA has created what theyre calling purses on your SmarTrip card. They have created three purses, Personal stored value, Transit, and Parking. The Transit and Parking purses will only contain benefits provided through employer programs, such as the USPTOs Public Transit Subsidy program. The Personal stored value purse will contain the stored value from all other sources.

16 16 What are SmarTrip/SmartBenefits purses? (slide 2 of 3) It is important to note that the balance in the Personal stored value purse will not be displayed on faregates or fareboxes as long as transit benefits remain available via the transit purse! Your Personal stored value purse allows you to load additional amounts to cover either transit or parking. Transit and parking payments will be deducted from your Transit and Parking benefits purses first. If and when those funds are exhausted, payments will be deducted from your Personal stored value purse.

17 17 What are SmarTrip/SmartBenefits purses? (slide 3 of 3) You can view: Your Personal stored value purse balance at any Farecards and Passes machine. Your Transit purse balance at any faregate or farebox.* Your Parking purse balance at any Metrorail parking target.* All of your balances and transactions by creating an online SmarTrip account. Go to https://smartrip.wmata.com/Account/AccountLogin.aspx and click on Manage Your Account Online. https://smartrip.wmata.com/Account/AccountLogin.aspx * If a portion of your fare or parking fee comes from your Personal stored value purse (due to insufficient funds in your Transit or Parking purses), the amount displayed will be the balance from your Personal stored value purse.

18 18 What providers dont currently accept SmarTrip cards, and what are the options? VRE and MARC – SmartBenefits can be allocated to and orders can be placed with for fare media (see slide 20). MTA Bus Service - SmartBenefits can be allocated directly to the MTA Bus Service and orders can be placed with MTA Bus Service for fare media (see slide 21). Vanpools, MetroAccess, D&B Bus, Quicks Commuter Service, Martz/National Coach Works and some other transit providers that dont accept SmarTrip cards – SmartBenefits can be allocated directly to the provider if they have adopted WMATAs SmartBenefits fare payment system (see slide 22). Riders are encouraged to consult with their provider to determine any registration and/or ordering processes and procedures related to use of the SmartBenefits fare payment system.

19 19 SmartBenefits Application, Allocation and Order Process Diagrams (slide 1 of 4) SmarTrip ONLY (http://tss.uspto.gov/tss/validation.do(http://tss.uspto.gov/tss/validation.do)

20 20 SmartBenefits Application, Allocation and Order Process Diagrams (slide 2 of 4) CommuterDirect Passenger Allocation Reference Guide: Benefits_Guide_MARC_VRE.pdf Benefits_Guide_MARC_VRE.pdf (https://www.smartrip.com/sbftp/vplpat.login(https://www.smartrip.com/sbftp/vplpat.login) (www.commuterdirect.com(www.commuterdirect.com) (http://tss.uspto.gov /tss/validation.do(http://tss.uspto.gov /tss/validation.do)

21 21 SmartBenefits Application, Allocation and Order Process Diagrams (slide 3 of 4) Maryland Transit Authority (MTA) (https://www.smartrip.com/sbftp/vplpat.login(https://www.smartrip.com/sbftp/vplpat.login) (https://mta.maryland.gov/pass -store(https://mta.maryland.gov/pass -store) (http://tss.uspto.gov /tss/validation.do(http://tss.uspto.gov /tss/validation.do) Passenger Allocation Reference Guides: Ref_Guide_MTA_Commuter_Buses.pdf and smartbenefits Ref_Guide_MTA_Commuter_Buses.pdf smartbenefits

22 22 SmartBenefits Application, Allocation and Order Process Diagrams (slide 4 of 4) Other Providers (Vanpools, MetroAccess, and some other transit providers that dont accept SmarTrip cards) (https://www.smartrip.com/sbftp/vplpat.login(https://www.smartrip.com/sbftp/vplpat.login) (http://tss.uspto.gov /tss/validation.do(http://tss.uspto.gov /tss/validation.do) Passenger Allocation Reference Guide: ram/vanpool_transit.cfm ram/vanpool_transit.cfm

23 23 What are some of the pitfalls to be aware of regarding the SmarTrip and SmartBenefits processes? SmartBenefit allocations made via WMATAs SmartBenefits system, once done, cant be undone! SmartBenefit allocations must be done in advance –by the 15 th of the month before the benefit month for allocations to –by the 20 th of the month before the benefit month for allocations to MTA Bus Service, and –by the last day of the month before the benefit month for allocations directly to providers. Coordination of allocations and orders –Allocations are recurring and must be modified or deleted/canceled as needed. –CommuterDirect orders can be one-time or recurring, and are independent of allocations made via WMATAs SmartBenefits system (e.g., recurring orders continue to be processed even if allocations stop).

24 24 Links and Online Resources USPTOs Transit Subsidy intranet web page – WMATAs SmarTrip and SmartBenefits web pages – and CommuterDirect.coms home page – MTA Bus Services Electronic SmartBenefits web page – WMATAs Van Pools & Transit Services web page –

25 25 Critical Dates for Applications and Allocations 1st business day of the month - Last day to apply for benefits for the next month. (Example: January 3, 2012 for February 2012). 15th day of the month - Last day benefits are to be allocated to within WMATAs SmartBenefits system for the next month. 20th day of the month - Last day benefits are to be allocated to MTA Bus Service within WMATAs SmartBenefits system for the next month. Last day of the month - Last day benefits can be allocated directly to vanpools or other transit providers within WMATAs SmartBenefits system for the next month.

26 26 QUESTIONS?


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