1. Technology Services Center February, 2006 Services & Support Overview

2. Indiana University of Pennsylvania Technology Services Center 2 Agenda IUP At-A-Glance TSC Services Future Initiatives Summary

3. Indiana University of Pennsylvania Technology Services Center 3 During the next hour... …just like every hour of every day all year long… The TSC will: process 6,125 e-mail messages accept 3,885 hits on the URSA website support dozens of other services

4. Indiana University of Pennsylvania Technology Services Center 4 There will be more data created in the next five years than in the history of the world. -Mark Hurd, Chief Executive Officer, Hewlett-Packard How Much? If this data were printed, an estimated 37,000 buildings the size of the Library of Congress would have to be built every year to handle the volume.

5. Indiana University of Pennsylvania Technology Services Center 5 IUP At-A-Glance 14,000 Students 101,000 Alumni 1,650 Employees Over 100 Majors 40 Masters Programs 8 Doctoral Programs Largest of 14 PASSHE Members PAs Only Public Doctoral I Institution

6. Indiana University of Pennsylvania Technology Services Center 6 IUP Technology Organizational Structure Academic Affairs Division Administration and Technology Technology Services Center................www.iup.edu/tsc Academic Technology Services.......www.iup.edu/ats Council of Deans College Technology Managers …......www.iup.edu/ats Instructional Design Center....................www.iup.edu/idc

7. Indiana University of Pennsylvania Technology Services Center 7 TSC Services Networking Infrastructure Enterprise Services Administrative Information Systems Academic Services Specialized Services Personal Computing Customer Care Internal Management Services

8. Indiana University of Pennsylvania Technology Services Center 8 Networking Infrastructure Enterprise Services Personal Computing Customer Care Technology Services Center Administrative Academic Specialized Internal

9. Indiana University of Pennsylvania Technology Services Center 9 TSC Services Networking Infrastructure Design, Implementation and Maintenance Wired\Wireless Network Physical Plant Network Hardware Configuration and Maint. Layer-3 (IP) Services (DHCP, DNS, WINS) Internet Connections Traffic Shaping Network Security ResNet ISP, Card Entry, Video, Consulting Network Consulting for IUP Tech Units 2 nd -Level Network Support for IUP Tech Units

10. Indiana University of Pennsylvania Technology Services Center 10 Network Topology

11. Indiana University of Pennsylvania Technology Services Center 11 Typical Building LAN

12. Indiana University of Pennsylvania Technology Services Center 12 Specialized Building LAN

13. Indiana University of Pennsylvania Technology Services Center 13 Central TSC Computer Center

14. Indiana University of Pennsylvania Technology Services Center 14 SSHENet IV

15. Indiana University of Pennsylvania Technology Services Center 15 TSC Services Technology Infrastructure Systems Domain Name Service (Internal and External) DNS1 DNS2 Network Monitoring Various Applications Windows 2003 Server Redhat Enterprise Linux Dell Intel 2x50 cflowd SNORT IDS Network Traffic Shaping Traffic Shaping Packeteer Packetshaper 9500 System Security Dynamic Host Configuration Protocol DHCP ISC DHCPD (Linux) Redhat Enterprise Linux Dell Intel 2650 w/ remote hot spare DNS1 DNS2 bucknell.edu verio.net Domain Name Service ISC BIND (Linux) Redhat Enterprise Linux Dell Intel 2650 w/ remote hot spare Whats Up Gold MRTG TSC Developed Tools NetOps DB ResNet Firewall Packetshaper 9500 ACORN

16. Indiana University of Pennsylvania Technology Services Center 16 TSC Services Enterprise Services Design, Implementation and Maintenance User Account and Group Management Network Authentication Electronic Mail and Related Services Electronic Mail Distribution Lists Personal Web Service (www.people.iup.edu) Personal Calendar Service (webcal.iup.edu) Central Web Service (www.iup.edu) HTTP Proxy (web-proxy.iup.edu) Central Directory (search.people.iup.edu)

17. Indiana University of Pennsylvania Technology Services Center 17 TSC Services Enterprise Services – Continued Design, Implementation and Maintenance Data Backup and Restore Services IUP Virtual Private Network (VPN) Software License Management Service Continuity and Disaster Recovery Planning Enterprise Service Security

18. Indiana University of Pennsylvania Technology Services Center 18 TSC Services Enterprise Services – E-Mail imap.iup.edu pop.iup.edu smtp.iup.edu CommnuiGate Pro Linux 6 Dell 2550 Dual-Intel 2GB RAM, 36GB Disk NetApps 820 1.5 TB Filer Load Balancer Front-End-2 Back-End-1 Back-End-2 File-Server-1 Back-Up-1 Front-End-1 Users 6TB Tape System Security

19. Indiana University of Pennsylvania Technology Services Center 19 TSC Services Enterprise Systems Enterprise Backup Services Directory Service Central Calendar Service TSCNT4 ADMS0400 SW4 Banner Backup Legato Console Red Hat Linux Dell Intel 2800 Domain Backup Legato Console Windows Server 2003 Dell Intel 2600 IUPH1 Student\Project Backup Legato Console Windows Server 2003 Dell Intel 2650 EMBK1 E-Mail\Linux Backup Legato Console Red Hat Linux Dell Intel 2550 IUPMSD Enterprise Master Security Domain MS2K1 MS2K2 MS2K3 IUPMSD Windows Server Dell Intel 2650 IUPWEB3 DS1 ldap.iup.edu search.people.iup.edu OpenLDAP Redhat Enterprise Linux Dell Intel 2850 Central WWW Services IUPWEB1 IUPWEB2 MS2K6 www.iup.edu www.people.iup.edu search.www.iup.edu MS IIS Windows Server 2003 Dell Intel 2650 HTTP Proxy Service Prox1 web-proxy.iup.edu Squid Redhat Linux Dell Intel 2850 webcal.iup.edu Corporate Time Oracle \ Win2000 Apache \ Linux Dell Intel 2200 TSCNT2 Virtual Private Network IUPVPN1 vpn.iup.edu Windows RAS Windows 2003 Server Dell Intel 2850 Software License Management Service Continuity Disaster Recovery System Security

20. Indiana University of Pennsylvania Technology Services Center 20 TSC Services Administrative Information Systems Sungard SCT Banner Fully Integrated Student, Financial Aid, Finance, Human Resources, Advancement Banner Xtender (BXS) Self-Service (URSA) FAMIS Oracle Solutions Campus-Wide Unlimited-Use (Selected Products) Oracle Database (TSC: 18) Oracle Application Server (TSC: 9)

21. Indiana University of Pennsylvania Technology Services Center 21 TSC Services Administrative Information Systems - Continued SAP Implementation Support Payroll Finance Ancillary System Interfaces and Support Custom Application Development\Reporting

22. Indiana University of Pennsylvania Technology Services Center 22 TSC Services Administrative Information Systems - Continued Decision Support Systems Institutional Advancement Institutional Research Unified Enrollment Management State and Federal Reporting Activities Common Cost Accounting and Reporting (CCAR) State Reporting Requirements Ancillary Systems ID Works (IUP I-Card) Student Affairs-Related Systems National Council for Accreditation of Teacher Ed. (NCATE) IUP Automated Letter Generation (ProdPC) User Account Database (UDB) T2 PowerPark (Campus Police)

23. Indiana University of Pennsylvania Technology Services Center 23 TSC Services Administrative Information Systems Report Server (Intranet) DSS Data Warehouse www.admin.iup.edu MS IIS Windows Server 2003 Dell Intel P6 200Mhz 128MB RAM, 4GB Disk DW Reference DB Oracle 8i Solaris 2.6 Sun SparcStation 5 64MB RAM, 6GB Disk Sunny BANNRNT1 ADMIADW1 DW Production SQLserver 6.5, 7 Windows Server 2003 Dell Intel Dual P6CPU 256MB RAM, 8GB Disk WARD Imaging BXS Imaging MS IIS Windows Server 2003 Dell Intel P6 200Mhz 128MB RAM, 4GB Disk ADMIMG02 System Security Transactional Processing Banner, FAMIS, T2 JSUN Production SCT Banner 2000 Oracle 9i Solaris 2.6 Sun Ultra Enterprise 4000 10GB RAM, 150 GB Disk, 10 CPU www.banner.iup.edu OAS 10g Windows Server 2003 Dell Intel Dual CPU 2GB RAM, 365GB Disk SS1 Development SCT Banner Oracle 9i Solaris 2.6 Sun Ultra Enterprise 450 500MB RAM, 250GB Disk 3 – 300MHz CPUs Watsun SS2 DW Development SQLserver 7 Windows Server 2003 Dell Intel P6 200Mhz 128MB RAM, 4GB Disk TouchNet Payment Gateway TouchNet Gateway Windows NT Server Vendor Supplied Hardware Banner WorkFlow WorkFLow Banner WorkFlow 4.1 Oracle 9i Windows Server 2003 Dell Intel PE 2650 ADMWEB1 Internet Native Banner (INB) INB1 ADMWF01 INB2 INB3 INB Banner Web Servers OAS 10g Windows Server 2003 Dell Intel PE 2850 INB4

24. Indiana University of Pennsylvania Technology Services Center 24 TSC Services Ancillary Information Systems System Security Banner Banner Housed Software Engineering 1500+ Custom Enhancements Letter Generation NCATE UDB Production PC ProdPC MS Office MS IIS Windows Server 2003 Dell Intel 2850 ID Works (I-Card Management) ID Works Windows Client ODBC Connection Campus Police Ticketing Management T2 PowerPark Windows Client ODBC Connection CSI Fitness Center Windows Client ODBC Connection Local Refresh ProdPC Park Workflow FAMIS Banner JSUN WinClient

25. Indiana University of Pennsylvania Technology Services Center 25 TSC Services Academic Services WebCT Server Management Test Scoring and Faculty Evaluations Student Home Directory and Portfolio Services Project Directory Service Course E-Mail Distribution Lists Advanced Technical Support Security Services Faculty Outreach Academic Research (Technology) K-12 Computing Services Center National Emergency and Disaster Information System

26. Indiana University of Pennsylvania Technology Services Center 26 TSC Services Academic Services Academic Systems Student Home Directory and Portfolio Service IUPH IUPH1 SHD Service Windows Server Dell Intel 2650 Test Scoring / Faculty Evaluations Research Support System Security Advanced Technical Support WebCT Project Directory Service IUPA06 PDS Windows Server Dell Intel 2650 Course E-Mail Lists Course E-Mail Lists Faculty Outreach WebCT Windows Server Dell Intel 2650

27. Indiana University of Pennsylvania Technology Services Center 27 TSC Services Specialized Services Campus Telephone Services 501(c)3 Systems and Network Support Student Cooperative Association Research Institute Foundation for IUP University Acquisitions Inc. (UAI) Auxiliary and Alumni Mail Systems Stand-Alone Document Imaging Hosted Service Management Management and Consulting Support Computing Policy Leadership Business Process Consulting

28. Indiana University of Pennsylvania Technology Services Center 28 TSC Services Specialized Services Specialized Systems Auxiliary\Alumni Mail Service auxmail.iup.edu alumn.iup.edu relay.iup.edu ComuniGate Pro Linux Dell Intel 2650 EMOX1 EMAS1 Dial-Tone Phone Service Bell Atlantic Centrex Lucent #5ESS Switch 2500 Admin Lines 2400 Student Lines Long Distance PAnet (Admin) ACUS (Student) Stand-Alone Document Imaging System Security Secured FTP\Data Services Computing Policy Leadership Business Process Consulting 501(c)3 System \ Network Support Student Co-Op Research Institute Foundation for IUP UAI Hosted Service Management Imaging ApplicationXtender Windows Server 2003 Dell Intel 2600 ADMSRV05

29. Indiana University of Pennsylvania Technology Services Center 29 TSC Services Personal Computing Design, Implementation and Maintenance ADM LAN\Server Administration Administrative Standard Desktop Remote Software Management and Upgrades Home Directory and Office Storage Management Network Printing Configuration and Management Personal Computing Security, Patch and Configuration Management Specialized Application Support (Impact, Informant, etc.) Home Computer (IUP) Configuration Portable Computer Configuration and Management Hardware Repair and Upgrades

30. Indiana University of Pennsylvania Technology Services Center 30 Administrative LAN ADM Domain ROCKY WinXP Win2003 Srv 575 Administrative Users 40 Servers 2 TB (2,270GB) Disk 1120 Personal Computers 220 Printers 8500 Annual Support Calls WinXP HOLMES Win2003 Srv ADM2K02 ADMSMS01 ADM2K01 Win2003 Srv System Security

31. Indiana University of Pennsylvania Technology Services Center 31 TSC Services Customer Care The TSC is a Customer-Centered Organization Requests Individual Users Departments\Divisions Technology Committees 501(c)3 Organizations IUP Affiliates Prioritization Customer-based Committee Structure

32. Indiana University of Pennsylvania Technology Services Center 32 TSC Services Customer Care Administrative Help Desk (www.iup.edu/helpdesk) Single Point-of-Contact for all Technical Support Activities 17,000 Support Calls 2004-2005 (2 years) 8,000 Remedied at First-Level Support Training Employee Orientation Comprehensive User Training (2 Training Facilities) Communications TSC Newsletter and TSC TechAlerts Administrative Network Users Group User and Technical Documentation TSC Website, IUP TechZone TSC Operations Job Management Account Management Bulk Printing

33. Indiana University of Pennsylvania Technology Services Center 33 TSC-Internal Activities Systems Mixed Operating Systems (Windows, Linux, Solaris) HEAT – Help Desk Call Logging UDB – Custom User Accounts Database NetOpsDB – Network Management Database System Source Code Management (Visual Source Safe) System Logging Services Activities Machine Room Management Budget Management Procurement and Contracts Sungard SCT and PA Banner Users Groups Staff Professional Development Technical Library – Books, Manuals, Electronic Resources Student Employment

34. Indiana University of Pennsylvania Technology Services Center 34 TSC Statistics At-A-Glance Multi-Campus Wide-Area-Network (WAN) 12K Active Data Ports (Gigabit, 10Mb, 100Mb, wireless Ethernet) 107 Wireless Access Points (3 at Northpointe) 18K User Accounts 3.7M E-Mail Messages\Month (2.5M Rejected\Month) 24M www.iup.edu Web Hits\Month 1,600 Banner\FAMIS Accounts 2.3M Banner Web Hits\Month 1,500+ Banner Custom Functional Enhancements 15K Credit Card Transactions ($10.3M) 135 Enterprise\Administrative\Academic Servers 1,300 administrative personal computers\printers 10.5 TB Production Disk K=Thousand, M=Million, TB=Terabyte (Trillion)

35. Indiana University of Pennsylvania Technology Services Center 35 Future Initiatives Maintain a Secure, Modern, Mainstream Technical Services Environment Expanded Wireless Networking SAP Implementation and Support Enhanced Decision Support Systems Enhanced Reporting Solutions E-Mail Service Expansion Central Website Redesign Digital Certificate Infrastructure Expanded Security Services, Intrusion Prevention

36. Indiana University of Pennsylvania Technology Services Center 36 Networking Infrastructure Enterprise Services Personal Computing Customer Care Technology Services Center Administrative Academic Specialized Internal TSC Services Summary

37. Indiana University of Pennsylvania Technology Services Center 37 Summary Impact of the TSC at IUP Increases Customer Productivity Increases Technical Know-How Enhances Student and Employee Experience

38. Indiana University of Pennsylvania Technology Services Center 38 Bill Balint G-10 Stright Hall wsbalint@iup.edu 357-7854 Administrative Help Desk G-1 Stright Hall admin-helpdesk@iup.edu 357-1267 Questions