2IntroductionThis section instructs you on how to perform a thorough site survey.
3Objectives After completing this module, you should be able to: List the steps to conduct a proper site surveyExplain the installation plan to the customer (mounting locations, cable routing, etc.)Keep the customer informed of any revisions, if they occur
7Site Survey Arrival Observe Observe the Site Look for obstructions, trees, buildings, future construction, etcLook for the type of construction of the home, roof pitch, etc.ObserveLook for power and phone entry points to the residenceDo not walk around the home until you introduce yourself to the customer.
8Site Survey Arrival Meet & Greet State who you are and who you are withShow your badgeGreet the customer by Mr. or Mrs. and their last nameConfirm that the customer is over the age of 18Ask about animals and childrenMeet & Greet
9Site Survey Customer Communication Confirm with the customer the services and equipment orderedShow the customer the protection plan paper work, customer satisfaction checklist and receiver manualsLook for items that could be damaged by you or your toolsExplain that you will be performing an internal and external site survey
11Internal Site Survey Receiver location Current television picture quality (benchmark)Customer equipment configurationTelephone jacksAsk the customer if the have DSL serviceOperating electric outlet > (Is this a switched outlet?)Internal cable routingPotential safety issues, pets, inaccessible parts of the property, etc.
12Internal Site Survey Check the electrical outlets It is advised to not install the IRD under the following conditions:Open groundOpen hotOpen neutralHot ground reversedHot neutral reversedAdvise the customer of any problems
15External Site Survey Locate house utility ground Locate power entry Locate phone entry (NID – Network Interface Device)Line of sightObstructionsFuture obstructionsODU mountingType of home constructionCable routingDetermine installation requirements
24External Site Survey Clear Line of Sight Programming required Satellite locationsDetermine satellites used based on ODU types from the work order, (99°, 101°, 103°, 110°, and119°), as well as second ODUs for satellites at 95° and 72.5°10° on each sideFuture upgrades
31Site Survey – Line of Sight Azimuth Los Angles, CA Azimuth required to see the 101° satellite “bore sight” = 137°Denver, Colorado Azimuth required to see the 101° satellite “bore sight” = 166°Orange, NJ Azimuth required to see the 101° satellite “bore sight” = 231°119°110°103°101°99°
32External Site Survey Line of Sight - Elevation The satellites orbit 22,300 miles from Earth near to the equator lineNorth America is between 26° N and 71° N above the equator
33Site Survey: Review the Plan Customer CommunicationODU locationCable routeReceiver locationsAdditional chargesGet approval
34Summary Now that you have completed this section you should be able to:List the steps to conduct a proper site surveyExplain the installation plan to the customer (mounting locations, cable routing, etc.)Keep the customer informed of any revisions, if they occur
35Exercise Written Exam Hands-on Role Play: Customer Communication Place site survey steps in the correct orderHands-onUse a DIRECTV receiver to locate the azimuth, elevation and tilt of the ZIP codes providedLocate utility groundUse the compass and inclinometerRole Play: Customer Communication