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1 Site Survey. 2 Introduction This section instructs you on how to perform a thorough site survey.

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Presentation on theme: "1 Site Survey. 2 Introduction This section instructs you on how to perform a thorough site survey."— Presentation transcript:

1 1 Site Survey

2 2 Introduction This section instructs you on how to perform a thorough site survey.

3 3 Objectives After completing this module, you should be able to: List the steps to conduct a proper site survey Explain the installation plan to the customer (mounting locations, cable routing, etc.) Keep the customer informed of any revisions, if they occur After completing this module, you should be able to: List the steps to conduct a proper site survey Explain the installation plan to the customer (mounting locations, cable routing, etc.) Keep the customer informed of any revisions, if they occur

4 4 Site Survey Work Sheet

5 5 Determine the ODU Pointing Coordinates DIRECTV receiver Azimuth – left and right Elevation – up and down Tilt – clockwise and counter-clockwise Determine the ODU Pointing Coordinates DIRECTV receiver Azimuth – left and right Elevation – up and down Tilt – clockwise and counter-clockwise Site Survey Pre-Arrival

6 6 Site Survey ODU Pointing Coordinates

7 7 Site Survey Arrival Observe the Site Look for obstructions, trees, buildings, future construction, etc Look for the type of construction of the home, roof pitch, etc. Observe the Site Look for obstructions, trees, buildings, future construction, etc Look for the type of construction of the home, roof pitch, etc. Do not walk around the home until you introduce yourself to the customer. Look for power and phone entry points to the residence

8 8 Site Survey Arrival State who you are and who you are with Show your badge Greet the customer by Mr. or Mrs. and their last name Confirm that the customer is over the age of 18 Ask about animals and children State who you are and who you are with Show your badge Greet the customer by Mr. or Mrs. and their last name Confirm that the customer is over the age of 18 Ask about animals and children

9 9 Site Survey Customer Communication Confirm with the customer the services and equipment ordered Show the customer the protection plan paper work, customer satisfaction checklist and receiver manuals Look for items that could be damaged by you or your tools Explain that you will be performing an internal and external site survey Customer Communication Confirm with the customer the services and equipment ordered Show the customer the protection plan paper work, customer satisfaction checklist and receiver manuals Look for items that could be damaged by you or your tools Explain that you will be performing an internal and external site survey

10 10 Internal Site Survey

11 11 Internal Site Survey Receiver location Current television picture quality (benchmark) Customer equipment configuration Telephone jacks Ask the customer if the have DSL service Operating electric outlet > (Is this a switched outlet?) Internal cable routing Potential safety issues, pets, inaccessible parts of the property, etc. Receiver location Current television picture quality (benchmark) Customer equipment configuration Telephone jacks Ask the customer if the have DSL service Operating electric outlet > (Is this a switched outlet?) Internal cable routing Potential safety issues, pets, inaccessible parts of the property, etc.

12 12 Internal Site Survey Check the electrical outlets It is advised to not install the IRD under the following conditions: Open ground Open hot Open neutral Hot ground reversed Hot neutral reversed Advise the customer of any problems Check the electrical outlets It is advised to not install the IRD under the following conditions: Open ground Open hot Open neutral Hot ground reversed Hot neutral reversed Advise the customer of any problems

13 13 Site Survey Work Sheet

14 14 External Site Survey

15 15 Locate house utility ground Locate power entry Locate phone entry (NID – Network Interface Device) Line of sight –Obstructions –Future obstructions ODU mounting Type of home construction Cable routing Determine installation requirements Locate house utility ground Locate power entry Locate phone entry (NID – Network Interface Device) Line of sight –Obstructions –Future obstructions ODU mounting Type of home construction Cable routing Determine installation requirements External Site Survey

16 16 Site Survey Work Sheet

17 17 External Site Survey Compass Azimuth - 0° to 360° Inclinometer Elevation – 0° to 90° Locating the Satellites

18 18 External Site Survey Practice Exercise Locate the azimuth coordinates using the compass Practice Exercise Locate the azimuth coordinates using the compass

19 19 External Site Survey Practice Exercise Locate the elevation coordinates using the inclinometer Practice Exercise Locate the elevation coordinates using the inclinometer

20 20 Dial 360 degrees 0 degrees is magnetic North Needle points North Align needle on 0 degrees, or North Locate the azimuth degrees on the dial Dial 360 degrees 0 degrees is magnetic North Needle points North Align needle on 0 degrees, or North Locate the azimuth degrees on the dial External Site Survey Using Another Type of Compass

21 21 External Site Survey Clear Line of Sight Obstructions Tree growth Foliage in the spring Buildings New construction Clear Line of Sight Obstructions Tree growth Foliage in the spring Buildings New construction

22 22 External Site Survey Clear Line of Sight?

23 23 The DIRECTV Fleet

24 24 External Site Survey Clear Line of Sight Programming required Satellite locations Determine satellites used based on ODU types from the work order, (99°, 101°, 103°, 110°, and119°), as well as second ODUs for satellites at 95° and 72.5° 10° on each side Future upgrades Clear Line of Sight Programming required Satellite locations Determine satellites used based on ODU types from the work order, (99°, 101°, 103°, 110°, and119°), as well as second ODUs for satellites at 95° and 72.5° 10° on each side Future upgrades

25 25 External Site Survey Clear Line of Sight

26 26 External Site Survey Clear Line of Sight

27 27 External Site Survey Clear Line of Sight

28 28 External Site Survey Bore Sight What is bore sight? Bore Sight What is bore sight?

29 29 External Site Survey

30 30 External Site Survey Bore Sight

31 31 Site Survey – Line of Sight Azimuth 119° 110° 103° 101° 99° Los Angles, CA Azimuth required to see the 101° satellite bore sight = 137° Denver, Colorado Azimuth required to see the 101° satellite bore sight = 166° Orange, NJ Azimuth required to see the 101° satellite bore sight = 231°

32 32 Line of Sight - Elevation The satellites orbit 22,300 miles from Earth near to the equator line North America is between 26° N and 71° N above the equator Line of Sight - Elevation The satellites orbit 22,300 miles from Earth near to the equator line North America is between 26° N and 71° N above the equator External Site Survey

33 33 Site Survey: Review the Plan Customer Communication ODU location Cable route Receiver locations Additional charges Get approval Customer Communication ODU location Cable route Receiver locations Additional charges Get approval

34 34 Summary Now that you have completed this section you should be able to: List the steps to conduct a proper site survey Explain the installation plan to the customer (mounting locations, cable routing, etc.) Keep the customer informed of any revisions, if they occur Now that you have completed this section you should be able to: List the steps to conduct a proper site survey Explain the installation plan to the customer (mounting locations, cable routing, etc.) Keep the customer informed of any revisions, if they occur

35 35 Exercise Written Exam –Place site survey steps in the correct order Hands-on –Use a DIRECTV receiver to locate the azimuth, elevation and tilt of the ZIP codes provided –Locate utility ground –Use the compass and inclinometer Role Play: Customer Communication Written Exam –Place site survey steps in the correct order Hands-on –Use a DIRECTV receiver to locate the azimuth, elevation and tilt of the ZIP codes provided –Locate utility ground –Use the compass and inclinometer Role Play: Customer Communication

36 36 Thank you!


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