1. IP Phones deployment
Rodrigo Sierra

2. Alcatel IP Phones Financial and organizational opportunity Strategy:
Architecture ready
No more telephone costs for office changes
Allow to standardize our working methods
No need of special training for users
Strategy:
Stop installation of standard phones for IP Phones
Computer connected behind the IP Phone integrated switch
Implementation:
EDH document (
Integration in WebReq (
CERN stores for device ordering
Information:
Secretariat:

3. Personal number The telephone number will be personal:
Service numbers will be attached to the service manager
Personal number assigned to the applicant
EDH form to ask for a number
Number and PIN code allocation
Leaves management:
User leaves CERN -> no telephone rights for his number
After 6 months, the number will be free again
Tracking phone owners during 2011

4. Telephone rights Subscription schema:
No external access
Local area (0450, 022, 021)
Worldwide
PIN code for all numbers (calls and phone)
Billing:
All communications charged to the budget code
Signature:
Secretariats and budget code owners

5. Change in fixed phone services
Current situation
Proposal
External access rights categories
16 categories in current system:
From no access, to local, FR+CH, All, with options
Reduce to 3 categories for standard end-users:
No external access
Local access (0450, 022, 021)
International access
Private calls from fixed phones (20 & 21 prefixes)
Service remains unchanged
Tracking of phone owners
No real tracking of phone owners at the moment (in particular for phones without external access rights or only with local access)
Force systematic recording of owner via EDH and track status changes (exp: owner left CERN, budget code, etc.)
Virtual phones
Phones are shared in large offices and users have a virtual number for external calls
Keep this option with manual treatment
but track status changes
(exp: owner left CERN, budget code, etc.)
Recharge of phone calls
Cost of local area calls (0450, 022, 021)
made from fixed phones
was not recharged internally
Charge users for all calls
(it is already the case for GSM calls)
Switchboard services
Professional calls via the switchboard from CERN to external lines are subject to a surcharge of 3 CHF
No surcharge any more.
Private calls via the switchboard
for CERN-paid users

6. User/secretary actions
The EDH form gives you the possibility to make a request for:
A new fixed line telephone number
Modification of an existing fixed line telephone
The purchase of an IP Phone
Migration from a traditional phone to an IP phone
Documents to be signed by the secretariats
Cases:
Installation of a new phone -> EDH document
Change of rights -> EDH document
Change of owner -> EDH document
Office change -> WebReq document (Move and Reconnection)
Suppression of a phone -> EDH document

7. User / stores actions

8. THANKS