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Introduction for University Staff CiCS welcomes you to the University of Sheffield 07/06/2014Allan Wright © The University of Sheffield 1
07/06/2014Allan Wright © The University of Sheffield CiCS provides computing, information, IT and Business services to staff and students at the University of Sheffield Who are CiCS and what do we do? 2 Staff Booklet
Services Provided Login via Muse Ucard University computers Software Training Managing your account Telephones Helpdesk Room bookings University print service 07/06/2014Allan Wright © The University of Sheffield 3
Ucard Is your ID Is a library card Is a Student union card If you lose your Ucard Your Ucard determines access control 07/06/2014Allan Wright © The University of Sheffield Back 4
07/06/2014Allan Wright © The University of Sheffield Managed XP - Windows 7 Back Using University Computers 5 Stand-Alone PC
07/06/2014Allan Wright © The University of Sheffield Software There is a list of all software available on the managed desktop here: An unmanaged PC or MAC needs to have software installed either by you or with the help of your departmental technician. For information on purchasing software see this link: Next 6
07/06/2014Allan Wright © The University of Sheffield Software CiCS supports Microsoft Office 2007 applications for PCs and 2008 for Macs. The following web pages detail the installation process, new features and the support available for staff: Microsoft Office 2010 for PCs and 2011 for Macs are also available for purchase from CiCS via SAP for within a department or under the work at home scheme for individual staff members.work at home Back 7
07/06/2014Allan Wright © The University of Sheffield via Muse 8
07/06/2014Allan Wright © The University of Sheffield via Thunderbird 9
07/06/2014Allan Wright © The University of Sheffield Back via MacMail 10
There are two types of training CiCSCiCS User Guides LMSLMS Training 07/06/2014Allan Wright © The University of Sheffield Back 11
Managing Your Account Change or synchronise your password Request a RATS password Display account information https://www.shef.ac.uk/cics/password 07/06/2014Allan Wright © The University of Sheffield Back 12
Telephones CiCS provides the infrastructure for the Sheffield University telephone system For information on telephone user guides, internal directory and your TLO see the link below 07/06/2014Allan Wright © The University of Sheffield Back 13
Helpdesk The Helpdesk provides assistance to all users of the Universitys computing facilities and should be the second point of contact for all IT queries, after departmental technicians. Telephone or go to the self service page: You can also follow us on Twitter for all service updates.Twitter 07/06/2014Allan Wright © The University of Sheffield Back 14
Helpdesk/Support CiCS provides several web pages of support for various difficulties you may experience 07/06/2014Allan Wright © The University of Sheffield Back 15
Room Booking Book rooms across campus for meetings 07/06/2014Allan Wright © The University of Sheffield Back 16
University Print Service Provide a printing and binding service to all departments and individuals associated with the university 07/06/2014Allan Wright © The University of Sheffield Next 17
Service Status Page Shows on-going and planned work across campus 07/06/2014Allan Wright © The University of Sheffield Next 18
AV Services 07/06/2014Allan Wright © The University of Sheffield Next 19
07/06/2014Allan Wright © The University of Sheffield Self Service & Live Support Self Service Service Status Self Service Knowledgebase Next 20
Drop-in Service Staff faulty computers Hardware and software Account problems 07/06/2014Allan Wright © The University of Sheffield Next 21
CiCS Workshop CiCS provides a repair service for staff University equipment. Opening hours are 9am until 5pm. There is a collection and delivery service for University machines only. Contact or on external telephones for further details. 07/06/2014Allan Wright © The University of Sheffield Next 22
07/06/2014Allan Wright © The University of Sheffield MyChat MyChat WAS an authenticated instant messaging system. It let University members have real-time, online conversations and conferences. Staff can now use Google Chat for instant messaging and video conferences. Google Chat Next 23
07/06/2014Allan Wright © The University of Sheffield uSpace Collaborative working area for: Projects Ideas Documents Sharing with colleagues. Next 24
07/06/2014Allan Wright © The University of Sheffield Groups Next 25
What happens when you leave the University? There are a number of things that will happen should you leave your employment with the university. Your access to all services with come to an end. Ownership of any documents or services you created or have responsibility for should be transferred to another colleague or a generic account. Your ucard will become inactive on the end of your period of service. Accounts will remain active for 2 weeks (2+4). An will be sent after 2 weeks to inform you of account suspension. 4 weeks from the date of the your account will be deleted and all data will be lost. If any of this data is personal to you it should be transferred to a private account outside the university domain. All data must be transferred before the 6 week period is reached. 07/06/2014Allan Wright © The University of Sheffield Upon leaving the university Moving to another department
Introduction for University Staff CiCS welcomes you to the University of Sheffield 12/06/2014Allan Wright © The University of Sheffield 1.
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