1. Newbuilding Contracting Repairs / Conversions Shipbuilding Equipment Spare Parts Stores & Provisions Consultancy Communications Shipmanagement

2. Communication by Email as the main criteria Communication by Email as the main criteria Voice communications Voice communications Compatibility & Robustness Compatibility & Robustness Reliability Reliability Security Security Timely Timely Crew Communications Privacy Crew Communications Privacy Enhancement of the quality of life onboard Enhancement of the quality of life onboard Improvement of training and safety awareness onboard Improvement of training and safety awareness onboard Cost effectiveness Cost effectiveness

3. 56 messages (not addresses) over the period of a month together with the size profile

4. Cost Cost Charges Charges Usability Usability Privacy Privacy C r e w Q u e s t i o n n a i r e

5. Near real-time communications both ship-to-shore & shore- Near real-time communications both ship-to-shore & shore- to-ship to-ship Total transparency of pricing – we knew what it cost to send, Total transparency of pricing – we knew what it cost to send, before we sent it before we sent it Full virus checking of all messages Full virus checking of all messages Encryption of the air-time segment Encryption of the air-time segment Choice of email client was up to us (any standard POP3 Choice of email client was up to us (any standard POP3 client) client)

6. The vast majority of our communications still fell into the 3 – 7 Kb range the volumes increased almost nine-fold Ship sent a total of 484 messages, of which 37 (7,6%) were sent by crew message profile for September 2004

7. Crew usage of email varying between 5 and 21% of the total messages sent by the ship, averaging almost 10% for the period

8. Crew bytes sent monthly ranged between 0.4 and 22% of the total bytes sent, averaging 2% for the period

9. The proof of the pudding

11. Thank you for listening