SIERRA ODC Private Limited Solutions for Airlines & Airports All rights reserved © SIERRA 2012w w w. s i e r r a t e c. c o m.

Ground Support Equipment (GSE) Application Ground Support Equipment (GSE) helps to support the operations of aircraft on the ground. SIERRA has developed an application to automate the GSE operations that can be used for any Airlines GSE application handles the day to day operations effectively Modules Aircraft Maintenance Management Procurement and Inventory Management Incident Management Budgeting Transport Management Manpower Management w w w. s i e r r a t e c. c o mAll rights reserved © SIERRA 2012

w w w. s i e r r a t e c. c o mAll rights reserved © SIERRA 2012 Maintenance Management helps the Airline to monitor all the routine maintenance activities Inventory module in Maintenance Management System helps to manage all station spare items with request,transfer and procure spare across stations. Spare life cycle tracking and scrap management FIFO policy to manage perishable/non-durable items Regulatory Activity feature to manage all regulatory measures to be adhered by GSE department Daily Un-Serviceability Status Report to manage critical Ground Support Equipment (GSE) in efficient manner Fuel management module to support fuel purchase through voucher, consumption, stock verification and approval Ground Support Equipment (GSE) Application

eFACiLiTYs Maintenance Management system provides Enterprise Asset Management, Property Management and Computerized Maintenance Management features that facilitates the Asset Managers to track, maintain and manage their assets, properties, facilities and equipments, and get the best performance by them through out their life-cycle. w w w. s i e r r a t e c. c o mAll rights reserved © SIERRA 2012 GSE Application – Aircraft Maintenance Management

Assets Assets Tracking Depreciation & Valuation Life-cycle Management w w w. s i e r r a t e c. c o mAll rights reserved © SIERRA 2012 GSE Application – Aircraft Maintenance Management

Work Orders Work orders can be created for every maintenance task Estimated and actual costs for each work order Estimated and actual labor and spare parts required Link external files to print work orders – MS Word, MS Excel, other file format Create work orders from customers job requests Resource Scheduling - Scheduling the work for any day, week, month of any year for any equipment, trade or trades person Add history at any time during a job Create work orders from standard jobs Add safety notes and instructions to each work order E-mail escalation on work orders yet to start after due date w w w. s i e r r a t e c. c o mAll rights reserved © SIERRA 2012 GSE Application – Aircraft Maintenance Management

w w w. s i e r r a t e c. c o mAll rights reserved © SIERRA 2012 GSE Application – Aircraft Maintenance Management

Maintenance Preventive (Scheduled) Maintenance Corrective (Ad-hoc) Maintenance Maintenance Policy & Best Procedures Work Orders Management Inspection / Readings Resource Scheduling Technician/Labor Management Time Cards Downtime Planning w w w. s i e r r a t e c. c o mAll rights reserved © SIERRA 2012 GSE Application – Aircraft Maintenance Management

Procurement Vendor Management Contracts Management Alerts on Contracts nearing expiry SLA Management Rate Contracts Alerts on Rate Contracts nearing expiry RFQs & Quotations Quotation Analysis and Order Placement w w w. s i e r r a t e c. c o mAll rights reserved © SIERRA 2012 GSE Application – Procurement & Inventory Management

Stores Inventory Management Master Inventory list Purchase Requisition Ordering Inward / Returns / Issues Multi-warehouse Min/Max/Levels Online Stock updates Automated re-ordering / alerts w w w. s i e r r a t e c. c o mAll rights reserved © SIERRA 2012 GSE Application – Procurement & Inventory Management

Stores Record all the spare parts for maintenance/repair purpose Charge out spare parts to customers Create purchase orders for store purchase Manage all suppliers and contracted rates for spares Analyze the usage of all spare parts Item re-order alert w w w. s i e r r a t e c. c o mAll rights reserved © SIERRA 2012 GSE Application – Procurement & Inventory Management

GSE Application – Incident Management w w w. s i e r r a t e c. c o mAll rights reserved © SIERRA 2012 Incident Management module facilitate the users to report the occurrence of any incidents Provision for users to add any attachments while reporting incidents Notifications of the reported incidents to concerned authorities Recording of Incident Review information Recording and tracking of incident investigation events Reports Summary Report to show incident details, repair cost, final expense summary Survey report to display information to be sent to insurance company for claim processing

GSE Application – Budget Budget Module provides budget allocation data based on past expenses against equipment type and job type Displays the various heads such as Capex, Fuel expense, Maintenance, Renewals cost, etc on which the budget works Fuel efficiency Benchmark for ground support equipments Capex Backup Sheet to list all the equipment types and to capture the cost heads involved in capitalizing the total cost per equipment Maintenance Expense Forecasting Compute Equipment type wise maintenance expense for various job types Captures Maintenance forecast for the next financial year w w w. s i e r r a t e c. c o mAll rights reserved © SIERRA 2012

GSE Application – Budget Budget summary displaying Month wise split-up Total forecast for next financial year Reports Station wise Acquisition CAPEX Budget Report Fuel Budget (Equipment type wise, Month wise, Station wise) Graphical Report for Budgeted Vs. Actual Expenses Budget Monitoring Scheduled service cost break up All rights reserved © SIERRA 2012w w w. s i e r r a t e c. c o m

GSE Application – Transport Management Transport Management Module helps the Airlines to provide transport related information of the equipments Provision to capture equipment information such as Station, Vehicle Description, Make, Engine No, Chassis No, GVW, Seating Capacity as per Manufacturer, etc are available in the system Auto reminders for renewal of the equipments for which the validity nearing expiry Report Transport information of the equipments of all stations w w w. s i e r r a t e c. c o mAll rights reserved © SIERRA 2012

GSE Application – Manpower Management Manpower Management Module provides information on available manpower and the total number available agency wise Provision to add/edit/delete Manpower Reports List the history of amendments (edited/deleted records) Manpower Report with controlled privileges for each and every user w w w. s i e r r a t e c. c o mAll rights reserved © SIERRA 2012

Revenue Tracking Solutions for Concessionaire Airports Many airports around the world operate on concessionaire basis wherein the various shots and service providers servicing the airport share a margin on their sales turnover to the Airport Authority In such cases it is of paramount importance for the Airport Authority to monitor and track the sales of these shops and service providers to ensure full collection of the concessionaire fees The Airport needs to provide software for use by all these different type of vendors so as to get the data proper reported to the Airport Authority on an hourly basis or live Based on the data collected, the Airport Authority can raise the Concessionaire Fee Invoices to all their tenants on a periodic basis without any manual intervention All rights reserved © SIERRA 2012w w w. s i e r r a t e c. c o m

Revenue Tracking Solutions for Concessionaire Airports In addition, the Airport Authority should also setup audit mechanisms to track the collections of the shops and the payments received by service providers to validate the correctness of the data reported The above requirements are completely full-filled by SIERRAs Airport Solutions by way of the following modules: Cargo Automation System Airport Ground Handling System Point of Sales System Inflight Services Billing System Business Lounge Billing System Sales Tracking & Billing System for Airport Authority All rights reserved © SIERRA 2012w w w. s i e r r a t e c. c o m

Features AWB Registration Security Check Weighing Terminal Charges Billing Customs Assessment & Verification Airport Authorization Loading of ULDs (Unit Load Devices) Allocate to Warehouse (For Storage) Cold Rooms for Perishable Cargo Transfer to Flights Cargo Automation System – Perishable & General Cargo w w w. s i e r r a t e c. c o mAll rights reserved © SIERRA 2012

Cargo Exports Handling Reports AWB Receipts Register AWB Mismatches Register Weight Adjustments Register Rejections Register – Customs Rejections Register – Security Check Rejections Register – Duty Officer On Hold Register – Customs On Hold Register – Security Check On Hold Register – Duty Officer Cargo Automation System – Perishable & General Cargo w w w. s i e r r a t e c. c o mAll rights reserved © SIERRA 2012

Cargo Exports Handling Reports TSP charges Collection Register for the Period Flight No. wise AWBs and the status, physical location Airline wise Consignments and the physical location Exporter wise Consignments and the physical location Cargo Type wise Consignments and the physical location Historical report of Consignments handled Cargo Automation System – Perishable & General Cargo w w w. s i e r r a t e c. c o mAll rights reserved © SIERRA 2012

Warehouse Management Reports Warehouse Position wise Report ULD wise Report Free Warehouse Positions Report Empty ULD Report Cargo Type wise Occupied Warehouse Positions Cargo Automation System – Perishable & General Cargo w w w. s i e r r a t e c. c o mAll rights reserved © SIERRA 2012

Workflow Reports AWBs pending to be weighing AWBs weighted for the period AWBs pending for Customs Examiner AWBs assessed by Customs for the period AWBs pending for Customs Approval AWBs approved by Customs for the period AWBs pending for Security Check AWBs passed through Security Check for the period AWBs at staging ready for Dispatch AWBs Dispatched for the day AWBs to be dispatched for the day AWBs dispatched by Flight number AWBs to be dispatched by Flight number Cargo Automation System – Perishable & General Cargo w w w. s i e r r a t e c. c o mAll rights reserved © SIERRA 2012

w w w. s i e r r a t e c. c o mAll rights reserved © SIERRA 2012 Cargo Automation System – Perishable & General Cargo

Billing system for the Aircraft Ground Handling operations Ground Handling Company bill the Airlines based on the services provided Services can be rendered to both the Passenger and Cargo flights Captures all the details such as flight movement, services rendered and related rates and quantities Bills can be generated for all the completed scheduled services for a specific period Any ad hoc services provided can be billed to the Airlines Any additional services provided can be billed with relevant reference details Airport Ground Handling Billing System w w w. s i e r r a t e c. c o mAll rights reserved © SIERRA 2012

Point Of Sale Material System Point of Sale Systems for Airport Duty Free Shops Web-based state of the art point of sale system that delivers the speed and flexibility needed for any kind of retail establishments with multiple sales counters at multiple locations Designed to help large retail businesses to keep track of customers, items, and sales All rights reserved © SIERRA 2012w w w. s i e r r a t e c. c o m

Point Of Sale Material System Extends companies to the Internet or Intranet and provides business owners with real-time decision-making information Well integrated with POS hardware though it has thin client / web based interface The billing module is a Rich Internet Application (RIA) that provides fat client features to the thin client web application Implemented for Entebbe International Airport, Uganda w w w. s i e r r a t e c. c o mAll rights reserved © SIERRA 2012

Point Of Sale Material System Modules Procurement Inventory Billing Administration w w w. s i e r r a t e c. c o mAll rights reserved © SIERRA 2012

Point Of Sale Material System Procurement Rate Contracts for Suppliers and also Customers Request for Quotations Storing of Quotations received Quotation Analysis Auto raising of POs based on approved quotations Manual Purchase Orders Auto raising of PO based on items going below minimum stock level Goods Received against Purchase Orders Invoice matching against Purchase Orders Adjustment Notes for return of Goods w w w. s i e r r a t e c. c o mAll rights reserved © SIERRA 2012

Point Of Sale Material System Inventory Goods Received Goods Issued Goods Returned Transfer between stores / warehouses Physical Stock Taking Random / Forced Stock Taking Printing of barcode labels for receipts w w w. s i e r r a t e c. c o mAll rights reserved © SIERRA 2012

Point Of Sale Material System Billing Operator Sign-In Privileged access to change Store / Counter / Pricing / Discounts / Taxes etc. Non-Inventory items for Restaurant Billing Currency wise Cash Balance Tracking Operator Sign-Out & Summary Printing Cash / Credit / Credit Card Billing Bill Recall / Reprint / Cancellation Privileged access to Sales Returns Parallel Billing Multiple Currency Acceptance Summarized (Periodic) Bill Generation for Credit Customers w w w. s i e r r a t e c. c o mAll rights reserved © SIERRA 2012

Point Of Sale Material System w w w. s i e r r a t e c. c o mAll rights reserved © SIERRA 2012

Point Of Sale Material System Administration 3 level Item Catalogue Store wise Price List, Customer specific Price List Store wise Stock maintenance Currency Audit Trail Configurator Users associated with one or more user groups for privileged access control Customer, Suppliers, Manufacturers POS Keyboard Shortcut Configuration Custom Reports development engine w w w. s i e r r a t e c. c o mAll rights reserved © SIERRA 2012

Inflight Services Billing System Billing system for the In-flight Services operations Streamlines the process of providing catering services to Airlines Definition of charges for each services and Airlines Raising Orders from the system to the catering service providers and contractors Despatch of ordered food and other services Provision to change the order quantity Cancellation of orders Billing of completed despatches to Airlines w w w. s i e r r a t e c. c o mAll rights reserved © SIERRA 2012

Airport Business Lounge Billing System Billing system for the Business Lounge Services in the Airport Vouchers carried by the Passengers are handed over to the business lounge staff for utilizing the lounge All the vouchers are the entered in system and the details such as Airlines, Flight Number, Class, etc can be captured Airline Vouchers can be entered against both Cash and Credit bills Provision to apply Delay Charges Airlines can be billed for a specific period based on the number of passengers w w w. s i e r r a t e c. c o mAll rights reserved © SIERRA 2012

Sales Tracking & Billing System for Airport Authority Key Functionality Requirements To poll / receive all billing and other required information from the POS and Billing Systems of all concessionaires To store and provide reports for CAA analysis To provide billing summary data for billing using the financial system To provide the required outputs / export files for the financial system to automate the billing process All rights reserved © SIERRA 2012w w w. s i e r r a t e c. c o m

Sales Tracking & Billing System for Airport Authority System Features Managing List of Concessionaires and billing parameters Rental, Utility Charges, Concessionaire Charges based on Sales, Shop Area etc Poll data on a live or periodic basis based on the connectivity Automatic Bill Generation Concessionaire Sales Monitoring Dashboard Reports like Bill Register, Bills Summary, Daily Sales Report (Concessionaire Sales) All rights reserved © SIERRA 2012w w w. s i e r r a t e c. c o m

Interglobe Aviation Limited, India Entebbe International Airport, Uganda Cochin International Airport Limited, India Airlines/Airports Solutions – Clients w w w. s i e r r a t e c. c o mAll rights reserved © SIERRA 2012

Founded in 1998 Based in Coimbatore, INDIA Providing Software Development & Support Services 150+ Strong workforce Clients and Outsourcing in Malaysia, USA, UK, Middle East and Africa Satisfied Multinational Clients Microsoft Gold Certified Partner SIERRA ODC Private Limited w w w. s i e r r a t e c. c o mAll rights reserved © SIERRA 2012

Key Projects w w w. s i e r r a t e c. c o m Intelligent Building Management System – Federal Government Buildings, Putrajaya, Malaysia Enterprise Facilities Management System Implementation – Ministry of Health, Kuwait Customs, Ports, Free Trade Zone Affairs Automation Project – Kingdom of Bahrain All rights reserved © SIERRA 2012

Key Projects w w w. s i e r r a t e c. c o m Airport Automation, Cargo Handling, Point of Sales Systems – Civil Aviation Authority, Uganda Farm Production System – Malaysian Agri Food Corporation, Malaysia Enterprise Facilities Management System Implementation – Tidel Park Coimbatore, India All rights reserved © SIERRA 2012 Enterprise Facility Booking System Implementation – Malaysian Communications And Multimedia Commission (MCMC), Malaysia

Key Projects w w w. s i e r r a t e c. c o m Enterprise Resource Planning Materials Management System Sales and Distribute Management Supply Chain Management Materials Management System Sales and Distribute ManagementSupply Chain Management CRM & Sales Force Automation System – South Asia Enterprise Facility Management System – British Aero Space, Saudi Arabia SAP Integration & Online Reporting Application All rights reserved © SIERRA 2012

Key Projects w w w. s i e r r a t e c. c o m Enterprise Visitor Management System – Malaysia Tobacco Leaf Information System – Malaysia Non Tobacco Material Warehouse Management – Korea, Malaysia Asia Sales Information System – Singapore Global Labelling Application – Global Incident Report Tools – Global Fleet Management System – Malaysia Virtual Application Portal – Global Account Database Manager – Vietnam Know Your Customer – Global Global Regulatory Overview – Global Account Database Manager – Philippines Test Tracking Tool – Global Global Freight Tool – Global Routing Engine – Global Scoring Engine – Global All rights reserved © SIERRA 2012

Key Projects w w w. s i e r r a t e c. c o m Production Tracking & Performance System – Global GSA Stop Card Reports Development – Global Global Freight Tool - PPO_Integration – Global Secure FTP Application – India Competitive Intelligence Portal – Italy, Spain, France, Benelux B2B Integration – India Warehouse Occupancy Analysis System – India Management of Change (MOC) – Malaysia Energy Dashboard Development – India Energy Visualization and Analysis – Australia All rights reserved © SIERRA 2012

Key Projects w w w. s i e r r a t e c. c o m Enterprise Facilities Management System Implementation – Sodexo, India Enterprise Facilities Management System Implementation – Embassy Services Private Limited, India Enterprise Facilities Management System Implementation – Alghanim industries, Kuwait eFACiLiTY Module Implementation – Prestige IT Park, India B2C Shopping Mall with Order Processing – Flying Peacock, Canada All rights reserved © SIERRA 2012

Key Projects w w w. s i e r r a t e c. c o m Enterprise Facilities Management System Implementation – Sheraton Darling Harbor, Sydney, Australia Jobs / Recruitment Portal – Utusan Group, Malaysia SMS News Portal – Utusan, Malaysia eFACiLiTY Module Implementation – UBCity, India Tenant Billing System – GVK Mall, India All rights reserved © SIERRA 2012

Key Projects w w w. s i e r r a t e c. c o m eFACiLiTY – Enterprise Facility Management System – CoreLogic, India Contracts Closeout Data Administration System – Al-Razaq Computing Services, USA eFACiLiTY – Enterprise Facility Management System – Albhukary, Malayasia Enterprise Resource Planning – VIP Group, India eFACiLiTY – Enterprise Facility Management System – MARS Group Egypt, UAE, India All rights reserved © SIERRA 2012

Key Projects w w w. s i e r r a t e c. c o m Silver light based Simple Business Accounting System – Osborne Charles Group, USA eFACiLiTY – Enterprise Facilities Management System – Qatar Petroleum, Qatar eFACiLiTY – Enterprise Facility Management System – Wadhwa Group, India eFACiLiTY – Tenant Billing System – Value Mall, India All rights reserved © SIERRA 2012

Key Projects w w w. s i e r r a t e c. c o mAll rights reserved © SIERRA 2012 eFACiLiTY – Enterprise Facilities Management System – CRISIL Limited, India eFACiLiTY – Enterprise Facilities Management System – Saudi Arabian Trading & Construction Co. (SATCO), Saudi Arabia eFACiLiTY – Enterprise Facilities Management System – CBRE South Asia Pvt. Ltd, India eFACiLiTY – Enterprise Facilities Management System – Godrej Properties Limited, India

Key Projects w w w. s i e r r a t e c. c o mAll rights reserved © SIERRA 2012 eFACiLiTY – Enterprise Facilities Management System –Secutech Automation (India) Private Limited, India eFACiLiTY – Enterprise Visitor Management System – Electronic Card Services Ltd, Kenya Vehicle Sales Portal – motormall.com.my, Malaysia Warehouse Management for Automated Storage and Retrieval System (ASRS) – ER Mekatron Sdn. Bhd., Malaysia

Key Projects w w w. s i e r r a t e c. c o m SRA Americas – America IT Asia - Shared IT SharePoint Portal – Malaysia Finance Contracts Document Management – Geneva Factory Cost Planning Interface – Geneva World Wide Duty Free - CnTM Home – Malaysia Transfer Price Application – Geneva ADF Project Management – Malaysia SharePoint Branding and Permission Request using InfoPath 2007 – UAE Anti-Money Laundering Exceptions and Exemptons Approval – Geneva Competitive Intelligence Portal – Italy, Spain, France, Benelux All rights reserved © SIERRA 2012

Key Clients & End Users w w w. s i e r r a t e c. c o mAll rights reserved © SIERRA 2012 Disclaimer: Other trade marks & trade names maybe used in this document to refer to either the entities claiming the marks and names or their products. SIERRA disclaims proprietary interest in the marks and names of others.

US Clients Disclaimer: Other trade marks & trade names maybe used in this document to refer to either the entities claiming the marks and names or their products. SIERRA disclaims proprietary interest in the marks and names of others. w w w. s i e r r a t e c. c o mAll rights reserved © SIERRA 2012

w w w. s i e r r a t e c. c o m For more information please contact us at info@sierratec.com Thank You! SIERRA ODC Private Limited INDIA SIERRA ODC Private Limited 188/1,Varadharaja Layout-1 PN Palayam Road, Ganapathy, Coimbatore - 641 006. Tel: +91-422-2567596 / 7 Fax: +91-422-2567445 USA/Canada +1 408 239 4819 USA Houston Sierra Infosys Inc. 6001 Savoy Dr, Suite 210, Houston TX 77036, Tel: +1-713-747-9693 Fax: +1-509-351-6682 w w w. s i e r r a t e c. c o m MALAYSIA SIERRA ODC (M) SDN. BHD. 96-1, Biz Avenue, 2, Neo Cyber Lingkaran Cyber Point Barat 63000, Cyberjaya, Selangor, Malaysia Tel: +603-8320-2080 Fax:+603-8320-2082 All rights reserved © SIERRA 2013 SINGAPORE SIERRA ODC (S) Pte. Ltd. 115 Serangoon North Ave 1 #02-523 Singapore 5500115 Tel: +65 97334623 +65 91138291

SIERRA ODC Private Limited Solutions for Airlines & Airports All rights reserved © SIERRA 2012w w w. s i e r r a t e c. c o m.

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SIERRA ODC Private Limited Solutions for Airlines & Airports All rights reserved © SIERRA 2012w w w. s i e r r a t e c. c o m.

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