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System Developed By Srijan Software Services, Dehradun Are you associated with Multiple Companies ? Are you facing problems ? Service industry is the largest.

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Presentation on theme: "System Developed By Srijan Software Services, Dehradun Are you associated with Multiple Companies ? Are you facing problems ? Service industry is the largest."— Presentation transcript:

1 System Developed By Srijan Software Services, Dehradun Are you associated with Multiple Companies ? Are you facing problems ? Service industry is the largest growing industry now a days. With the increasing demand of service customer satisfaction has become a challenge. Are you running any Service Centre ? Are you handling Multiple Products in your service centre ? Are you providing AMC to your customers? Continue ……

2 System Developed By Srijan Software Services, Dehradun PROBLEMS ? In In registering calls for of multiple products for multiple companies. tracking of registered complaints. assigning complaints to engineers according to area managing your customer data and data backup finding out machine status (warranty/AMC) tracking of work done by your engineers managing and delivering of Preventive Maintenance services finding profitable / non-profitable AMCs providing service history to the customer tracking of daily, weekly or monthly work done by your service centre finding out due free services during Warranty or AMC preparing and sending AMC proposal to your customers finding fast moving spare parts finding spares out of stock. Continue ……

3 System Developed By Srijan Software Services, Dehradun Has come up with an excellent (A Complete Software for Service Centre) Srijan Software Services Service Management System (SMS) SOLUTION FOR YOU This is … Continue ……

4 System Developed By Srijan Software Services, Dehradun Service Management System is a software designed to work as a powerful assistance tool for people engaged in servicing and AMC (annual maintenance contract) of whole range of office automation equipments and home appliances. Service Management System (SMS) Continue ……

5 System Developed By Srijan Software Services, Dehradun The Total Solution SMS is a complete solution to your business, as it covers every aspect of your servicing system including servicing, spare inventory, repairing, Complaint Management, maintenance of service history of every machine, engineer performance, Preventive maintenance planning, AMC proposal letters, AMC stickers, Mailing slips, unique data backup & restore facilities etc. and saves you from going to different software for different jobs. Continue ……

6 System Developed By Srijan Software Services, Dehradun Your Benefits Reduces your working hours. Reduces your working hours. Removes your work stress. Removes your work stress. Increases your manageability. Increases your manageability. Better complaint tracking procedure Better complaint tracking procedure Increases efficiency of your staff by tracking of their work Increases efficiency of your staff by tracking of their work Minimizes your staff by streamlining your working pattern. Minimizes your staff by streamlining your working pattern. Better customer satisfaction Better customer satisfaction Better Administration by having more information. Better Administration by having more information. Powerful and informative reporting Powerful and informative reporting Continue ……

7 System Developed By Srijan Software Services, Dehradun Product Features Flexible Flexible enough to handle handle multiple products of different specifications. Can Can handle products of multiple companies. Machine Machine details according to status (Under warranty / Out of warranty / Under AMC / Out of AMC) Detailed Detailed product information report giving you full information for any machine Alert Alert for machines whose Warranty / AMC is about to expire Report Report on AMC collection during two dates Facility Facility to undertake AMC for multiple machines as well as a single machine Searching Searching of machine through Make, Model, Customer, Product and Status Service Service history for particular machine history can be filtered through Date range, Engineer Name and Service Type (Complaint or Preventive Maintenance) Automatic Automatic and Manual data backup / restore provision Powerful, Powerful, easy and fast complaint registry procedure. Printing Printing daily activity report for attending the complaints engineer and area wise Continue ……

8 System Developed By Srijan Software Services, Dehradun Alert Alert for pending complaints Down Down time evaluation for all the complaints Reflection Reflection of downtime for every complaint in machine service history and engineer reports Provision Provision to update customer or machine data when closing the complaints Service Service history maintenance for the machines Automatic Automatic Preventive maintenance (free service) service program generation Provision Provision to program and provide Preventive Maintenance services PM PM service sheet printing for providing PM services Alert Alert for due PM Services Powerful, Powerful, easy and fast complaint registry procedure. Product Product and Model wise Comprehensive, Non-Comprehensive and Service charge application Customer Customer search by name, contact no and area wise. Mailing Mailing slips for correspondence Detailed Detailed Performance reports of your engineers along with comparative analysis Product Features Continue ……

9 System Developed By Srijan Software Services, Dehradun Service Service desk-report for your work tracking on daily/monthly/weekly basis Unique Unique password security to avoid unauthorized access Users' Users' access information report also available Attractive Attractive AMC/Warranty stickers with relevant information on it for every machine under AMC/Warranty. Automatic Automatic generation of AMC proposal letter. Spare Spare part inventory system to manage spares you buy, sale and use for AMC Separate Separate tracking of spare transaction for AMC and sale List List of spares out of stock available at the time of placing order Full Full information about incoming and outgoing spares transaction Detailed Detailed spare consumption report providing information about a particular spare or particular machine Automatic Automatic scanning of fast moving spare parts Information Information on any particular spare describing its price, location, available quantity etc. Product Features Continue ……

10 System Developed By Srijan Software Services, Dehradun Easy Operation Operating the software is very easy as all the screens are designed in same pattern. Grid to display relevant data Filter Fields Data entry form Screen Layout All the screens are divided in four parts- Part 1 – Fields to filter data of grid Part 2 – Grid to display data Part 3 – Buttons for various operations Part 4 – Form to enter/modify or delete data Buttons for various operations Continue ……

11 System Developed By Srijan Software Services, Dehradun Sample Output Screens Continue ……

12 Customer Management Continue ……

13 System Developed By Srijan Software Services, Dehradun Machine Management Continue ……

14 System Developed By Srijan Software Services, Dehradun AMC Rates Management Continue ……

15 System Developed By Srijan Software Services, Dehradun Engineer Management Continue ……

16 System Developed By Srijan Software Services, Dehradun Complaint Registration Continue ……

17 System Developed By Srijan Software Services, Dehradun Daily Activity Management For closing the complaint Continue ……

18 System Developed By Srijan Software Services, Dehradun Daily Activity Report Sheet (Carried by the engineer for attending complaint) Continue ……

19 System Developed By Srijan Software Services, Dehradun PM Service Job Sheet Continue ……

20 System Developed By Srijan Software Services, Dehradun Future Enhancements Continue ……

21 System Developed By Srijan Software Services, Dehradun Contact Details Ph : , Web : M A K I N G T H E T H I N G S E A S Y For any query please feel free to contact at :- Srijan Software Services, Jhajra, NH-72, Chakrata Road, Dehradun – (Near Swasthya Kendra)


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