4Value Proposition of IP Telephony Consolidation communications solution and supporting applicationsReduce upgrade costs - rather than having to upgrade many remote systems, only one instance of Communication Manager needs to be upgradedOne place to administer features - no need to have staff at remote locations to add users, etc.Reduce the application infrastructure, again through consolidationEfficiencies gained and costs reduced through centralized trunking.Centralize your applications and dilute costs over a larger community of usersCTI, UM, speech access, call recording, workforce management, and reporting can be deployed at one locationConsistent set of announcements with the same voice and message, for the entire enterprise.Consolidation of PBXs and other supporting applications - rather than having separate PBXs / Key Systems and the associated supporting applications such as voice mail, IVR, call accounting, CTI, CMS at each location, a single PBX (or more than one if a large company) with remote gateways connected by IP will:Reduce upgrade costs - rather than having to upgrade xx remote systems, only one instance of Communication Manager needs to be upgradedOne place to administer features - no need to have staff at remote locations to add users, etc.Reduce the application infrastructure, again through consolidationEfficiencies gained and costs reduced in centralized trunking due to the Erlang B effect.Diluting your application cost over a larger community of users - CTI, UM, speech access, call recording, workforce management, and reporting can be deployed at one location and taken advantage of by the enterprise via IP. Branch users now get the added benefits and productivity gains of using these applications.Simplified moves adds and changesToll-Bypass - reduced cost of intra-branch telephone calls. Instead of using the PSTN per-minute rate for calls, the IP network can be used.Consistent and enhanced feature set - as opposed to some locations having different platforms and features, one set of advanced features can be delivered to everyone. Mobility features like EC500 / IP Softphone and Meet-Me conferencing that help increase productivity and reduce costs are available to everyone. This creates a feeling of equality among employees regardless of location, which, in turn, creates job satisfaction and helps reduce employee churn.Virtualize / globalize your work force - employees can work from home either on a part time or full time basis with full telephony functionality they would enjoy if in an office. This will have a positive impact on real estate costs.Virtualize your contact center - agents can work from home with a high-speed DSL/cable modem IP connection (IP Agent Road Warrior configuration) or low speed dial access IP connection and one phone line (IP Agent Telecommuter configuration) allowing you to attract and maintain top agents independent of geographical location. Outsourced functions from around the world can be made part of your enterprise, with management having 100% visibility of their performanceBranding - The brand identity is generated by several elements working together. Some of them are as simple as a consistent set of announcements, with the same voice and message, for the whole company. A common and flexible set of routing rules that understands the customer value and allocates internal resources accordingly enables rapid and uniform execution of business strategies.Applications on a telephone - the ability to push information to an IP telephone such as a hotel delivering advertisements for restaurants on the property or a tutorial on gaming in the casino
5Value of High Availability and Survivability Local Survivable Processor (LSP) CM 1.1Allows continued service should there be a failure from the server to the remote siteProvides survivability for G250, G350 or G700 and IP endpointsEnterprise Survivable Servers (ESS) – CM 3.0Provides protection from catastrophic server failures and from network fragmentationWhen ESS is in control, provides full feature functionality as the main serverProvides survivability for Port Networks – G650, G600, SCC, MCC, CMCConnection Preserving Failover/Fallback for H.248 MG’s (LSP) CM 3.0Preserve existing calls when gateway switch to CM serverAuto Fallback to Primary for H.248 Gateways (LSP) CM 3.0Provides an automatic mechanism for returning H.248 gateways (G250, G350, G700) that are being serviced by an LSP back to the primary serverInter Gateway Alternate Routing CM 3.0Alternative path using PSTN when IP-WAN is incapable of carrying bearer connectionStandard Local Survivability (SLS) CM 3.0Provides survivability for the G250 when there is a primary link failureSurvivability and recovery options
6Communication Manager Software Two Flavors Communication Manager Standard EditionFull feature set, Universal License and Integrated Management standard package targeted at single site systems with non survivable branchesCommunication Manager Enterprise EditionIncludes everything in standard edition plus Networking/LSP/Survivability/ Integrated Management Enterprise packageNetworking between Main Servers (DCS, Supplemental QSIG, ATM, IP Trunks)Multi-Location Gateway featureRemote Survivability features (LSP on Avaya G700 or G350 Media Gateways)Integrated Management Standard or Enterprise Mgmt Package (1 user license)*
7Enhancements to Communication Manager Enhancements with R10Enhancements with Comm. Manager 1.1, 1.2 & 1.3Enhancements with Comm. Manager 2.0Enhancements with Comm. Manager 2.1& 2.2Enhancements with Comm. Manager 3.0IP Softphone for Pocket PC4630 Screen phoneEnhanced ConferencingMalicious Call Trace EnhancementsASA (now Integrated Management Offer)Meet Me ConferencingConference Selective Display & DropMedia EncryptionExpanded Dial PlanQoS for IP Call ControlSeparation of Bearer & SignalingIncreased CapacitiesSupport for S8700 & S8300 Servers & G700 Media GatewaySupport for 4620 & 4602 IP telephones2420 DCP Screen phonePosted MessagesLeave Word Calling – QSIG/DCSUniversal user licensesSupport for S8500 Media Server, G650 & G350 Media GatewaysIncreased capacities- S8300 increased unique location information from 10 to 50-S8700 increase unique location information from 64 to 250Call Center increased capacities- S8500/S8700 Media Servers skill agents from 20 to 60 and skill groups from 999 to 2000Media Encryption using AES and H248 link EncryptionUnicode SupportCall Admission Control – Bandwidth MgmtTTY over IPAudix One-Step RecordingExtension to CellularSupport for S8710 Media Server & 2.2S8700/S8710 IP Connect Capacities same as S8700/S8710 Multi Connect CapacitiesCapacity Increases- S8500/S8700 number of LSPs increased from to 250- S8300 number of LSPs increased from 10 to 50Multinational featuresT.38 FaxModem over IPEnterprise Survivable ServerInter-gateway Alternate RoutingG250 Media GatewayConnectionPreserving Failover/Fallback for H248MG’sAutofallback for H248 MG’sIP Media Resource 320Mixed Port ConnectivityConnection Preserving UpgradesExpanded Meet Me ConferenceLocally Sourced AnnouncementsIf you are on an pre-R9 release – these are some of the important enhancements with each release – it is cumulative for you.R9 EC500 – extension to cellular telephones. Integrates with existing cell phones and cellular services. Provides one number accessibilityVAL –New integrated announcement board TN2501 replacing TN750providing increase storage time (1hour) per pack. This board allows backup and restore of announcements to an external PC or file server on the customer’s local area network. The announcements will be stored as industry standard waveform (.wav) files.VAL Manager – enables user to view the current status announcementsFirmware Downloable packs – with R9 some circuit packs changed to provide firmware download capabilities to the board meaning firmware or application code can be remotely updated.Enhanced Conferencing – enhanced conferencing capabilities to allow a more simplied approach.Meet me Conference - Low cost small part meet me conferencing. Allows user to host up to 6 parties. This feature can reduce conferencing expenses compared with service providers.An Avaya Media Server provides centralized Enterprise Class call processing that may be distributed across a multi-protocol network including but not limited to IP, to support a highly diversified network architecture, i.e. Branch, Remote, Small and Home Offices. Linux based Media Servers support distributed IP Networking and centralized call processing distributed across multi-service networks.Increase number of LSPs: 50 for S8300ICC and 250 for S8500/S8700.Branch office gateway deployments have been enhanced with increased support for Local Survivable Processors (LSP) and new bandwidth-conserving improvements to translation file updates.New geographic-specific capabilities now allow a single media server running Communication Manager to support a multinational deployment of media gateways.
9What’s New with Communication Manager 3.0? Flexibility Mixed Port Network Connectivity allows Multi-Connect PNC and IP PNC configurations to co-exist in the same network allowing you to leverage IP telephony selectively where it can benefit you the mostBusiness Continuity Enterprise Survivable Servers (ESS) allow backup servers to be placed at various places in a your network so that your communications can continue to operate in the event that the main server fails, or when connectivity to the main server lostScalability The IP Media Resource 320 provides up to ten times the IP processing capacity as the current IP Media Processor.
10Mixed Port Network Connectivity CM 3.0 Allow Multi-Connect PNC and an IP PNC to co-exist in a single communication systemAdd remote sites or merge other systems into the main using IP PNC with choice of availability optionsMove from a Direct Connect or CSS architecture to an IP PNC architecture over a period of timeIncrease the number of port networks supported in a CSS configuration by adding additional IP connected port networks to achieve a maximum of 64 port networks
11Enterprise Survivable Server CM 3.0 Enterprise Survivable Servers allow backup servers (S8500 or S87XX) to be placed at various places in a your network so that your communications can continue in the event that the main server(s) fails, or when connectivity to the main server(s) is lostEnterprise Survivable Servers can be deployed where needed throughout your network to provide increased communications continuityThe IPSI card in the port networks automatically obtains service from an ESS server(s) if the control signal to the main server is lostEnterprise Survivable Servers can be connected to ATM, IP and Center Stage Switch (CSS) connected port networksWith 3.0 the limit is 7 Enterprise survivable servers or 64 configured as local only.Not connection preserving – 3-5 minutes before the ESS takes control of the system (similar to ATM Wan spare processor).
12ESS for IP PNC Normal Operation Main Server Failure w/ESS Recovery 1 2 S8710 Media Server(Main Server)S8710 Media Server(Main Server)S8500 ESS(2nd Alternative)S8710 ESS(1st Alternative)S8500 ESS(2nd Alternative)S8710 ESS(1st Alternative)12Main Server RecoveryNetwork Fragmentation w/ESS Recovery43S8710 Media Server(Main Server)S8710 Media Server(Main Server)S8500 ESS(2nd Alternative)S8710 ESS(1st Alternative)S8500 ESS(2nd Alternative)S8710 ESS(1st Alternative)
13Inter-Gateway Alternate Routing (IGAR) CM 3.0 LANPN #4WANMain S8700ClusterPN #2PSTNCall SignalingBearer(Voice)Inter-Gateway Alternate Routing (IGAR): IGAR provides a means of alternately using the PSTN when the IP-WAN is incapable of carrying the bearer connection. IGAR may request that bearer connections be provided by the PSTN under the following conditions:- The number of calls allocated or bandwidth allocated via Call Admission control-- Bandwidth Limits (CAC-BL) has been reached.• -VoIP RTP resource exhaustion in a MG/PN is encountered.• -A codec set is not specified between a network region pair.• -Forced redirection between a pair of network regions is configured.
14Locally Sourced Music and Announcements CM 3.0 Improve audio qualityBackup source for announcements and music on holdCommunication Manager selects the closest sourceLocal gateway or port networkSame network regionAdjacent network regionNon-adjacent network regionNew structureAudio groupMusic On Hold group (analog port)
15Expanded Meet Me Conference CM 3.0 Up to 300 partiesUtilizes external server (S8500B)Same user interface as current 6 party meet-me conferenceConference displayActual number up to 30Greater than 30 will display “> 30”SIP Trunk connectivity to CM.Ports sold in 50 port increments.
16Connection Preserving CM Upgrades CM 3.0.1 Applicable to S87XX (duplicated) serversStable connections are maintainedIncluding conferencesIncluding IGAR connectionsConnections only – no feature operationIP streams: shuffled or notPort network gateway connections: all stations & trunksH.248 gateway connections: all stations & trunksException: IP trunks (H.323 & SIP)Connection preserving vs. Call Preserving – describeDelivered with 3.0 – first connection preserving upgrade will be to CM3.0.1 – currently targeted for Sept.
18Upgrades and Migrations Important Terminologies Defined New software load on existing platformExamples:ProLogix / CSI R10 to CSI Communication Manager Release 3S8300 Communication Manager 1.X to S8300 Communication Manager 3.0MigrationsServer platform changeMigrations to S8300BMigrations to S8500BMigrations to S8710
19Avaya S8500B Media Server Avaya S8500B Media Server Simplex Media Server – 1 U HighSupports G650, G700 and G350 Media Gateways in new salesSupports G600, CMC1, SCC1 and MCC1 Media Gateways in migrationsSupports up to 3200 ports2400 Stations (IP or TDM)800 TrunksRemote Maintenance BoardModem and LAN connectivityExternal Compact FlashBackup and RestoreRAM diskIn the Event of Disk Failure – 72 hoursAvaya S8500B Media Server
20Avaya S8500 Media Server Migration option for DEFINITY® Server CSI AfterDEFINITY Server CSIS8500/BBeforeLINUX OSOryx/PecosNotes:Processor replacement requiredTN2182 (Tone clock) is replacedby the IPSICLAN boards must be upgraded to TN799DP or greaterTN2302 IP Media Processor required for IP EndPoints or more than 1 IP connected Port Network.TN2312BP will support Emergency Xfer, Cust Alarm outputTN2312BP with CMC1 MG does not support Cabinet Mtce, External Alarm InputTN750 NOT Supported; use TN2501APVAL for announcementsCMC1 Media GatewayIP ControlProcessor TN798/ TN2402CMC1 Media GatewayIPSI TN2312BPTone/ClockTN2182In this example we have a DEFINITY Server CSI migrating to an S8500 MS.Gray boxes is what comes out. Tan stays or add new.The CSI server/ ProLogix supports the CMC1 Media Gateway which can be migrated to the S8500.The control network is IP and simplex and all port networks have a single IPSI board that provides control connectivity to the server through the IP cloud. IPSI provides call control between the server and the port networkPort network connectivity is IP and all port networks have one or more IP media processor boards. Port network connectivity is done via the IP Media processorCSI Processor is no longer required.The tone clock is no longer required and is replaced with IPSI2Basically keep gateway and change out the processor and tone clock.CLAN boards have to be upgraded to TN799DPIPSI Connected Media GatewayOne IPSI if standard reliabilityTwo IPSIs if high or critical reliabilityNon-IPSI connected Media Gateway1 IPSI connected port network can control up to 4 other port networks (total of 5 port networks)Traffic/bandwidth dependentTypical control connectivity for remote port networks; always required for DS1CAdvantageWhen an IPSI in an IPSI connected port network fails, control of the port network with the failed IPSI is seamlessly transferred to a functioning IPSI in another port network.Dynamically allocatedIP Med Pro TN2302CLANTN799XCLANTN799DP
21Avaya S8500 Media Server Migration option for S8100/CMC AfterSingle Port Network OnlyINTUITY™Tone Det.TN744CMC1 Media GatewayCLANTN799XDSP Plug-in CWY1Processor TN2314S8100 Media ServerWin2000S8500/BBeforeLINUX OSNotes:Processor replacement requiredTN744 is replaced by theTN2312BP (IPSI)TN2302 IP Media Processor required for IP Endpoints or more than 1 IP connected Port Network.CLAN boards must be upgraded to TN799DP or greaterEmbedded Voice Mail not availableInternal storage of CDR records not available;TN2312BP will support Emergency Xfer, Cust Alarm outputTN2312BP with CMC1 MGdoes not support Cabinet Mtce, External Alarm InputIP ControlCMC1 Media GatewayIPSI TN2312BPThe S8100 support 2 types of gateways: G600/CMC1.Both can be migrated to S8500 system in an IP configuration.1. Control network is IP and simplex. All port networks have a single IPSI that provides the control connectivity to the server through the IP cloud. TN2312 (IPSI) replaces TN2182(Tone Clock)2. Port network connectivity is IP so all port networks have one or more TN2302 (IP Media Processor) or TN2602AP (IP Media Resource) depending on the resources needs.3. S8500 Simplex does not support ATM or CSS4. A G600 can support up to 4 G600 carriers; a single G650 port network can support a stack of 5 G650 carriers.5. CMC1 can support a stack of 3 CMC1 carriersIP Med Pro TN2302CLANTN799DP
22Avaya S8500 Media Server Migration option for S8100/G600 + growth AfterSingle Port Network OnlyS8100 Media ServerS8500/BBeforeLINUX OSWin2000INTUITY™Notes:Processor replacement requiredTN744 is replaced by the TN2312BP(IPSI)TN2302 IP Media Processor requiredfor IP Endpoints or more than 1 IP connectedPort Network.CLAN boards must be upgraded to TN799DPEmbedded Voice Mail not availableInternal storage of CDR records not available;TN2312BP will support Emergency Xfer,Customer alarm outputTN2312BP with CMC1 MG does notsupport Cabinet Maintenance,External alarm inputIP PNCG600 Media GatewayG600 Media GatewayCLANTN799DPIP Med Pro TN2302IPSI TN2312BPG650 Media GatewayCLANTN799DPIP Med Pro TN2302IPSI TN2312BPProcessor TN2314This example you are upgrading from S8100 with a G600 MG to S8500 and adding a port cabinet for growth.1. S8100 with G600 can be migrated to S8500 system in an IP configuration.2. A G600 can support up to 4 G600 carriers; a single G650 port network can support a stack of 5 G650 carriers.3. Control network is IP and simplex. All port networks have a single TN2312 BP that provides the control connectivity to the server through the IP cloud.4. Port network connectivity is IP so all port networks have one or more TN2302 (IP Media Processor) or TN2602AP (IP Media Resource) depending on the resources needs.5. S8100 Migration to S8500 will require adding an external voice mail, TN2501 announcement and an external CDR data collection system5. S8500 Simplex does not support ATM or CSSDSP Plug-in CWY1Tone Det.TN744CLANTN799X
23Avaya S8500 Media Server Migration option for SI/SCC AfterNon-duplicated,Single Port NetworkDEFINITY Server SIS8500/BBeforeLINUX OSOryx/PecosNotes:Requires replacing SCC Processor Cabinet with SCC EPN Control Cabinet,Processor replacement requiredTN2182 (Tone clock) is replacedby the TN2312 (IPSI)CLAN boards must be upgraded toTN799DP or greaterTN2302 IP Media Processor requiredfor IP Endpoints or more than 1 IPconnected Port NetworkWith CM3 Mixed PNC supportedenabling you to add a 4th PNas IP PNCTN750 NOT Supported; use TN2501APVAL for announcements:SCC – Processor CabinetIP ControlNew SCC EPN ControlSI ProcessorIPSI TN2312BPNet PacketTN2401In this example, SI SCC system is migrating to S8500, non duplicated single port network1. Requires replacing the SI processor cabinet (common control) with SCC EPN control cabinet due to the S8500 is the brain. Cannot reuse the processor cabinet.The Control network is IP and simplex and all port networks have a single TN2312 (IPSI) board that provides the control connectivity to the server through the IP cloud.Port network connectivity is IP and all Port networks have one or more TN2302 (IP Media Processor) or TN2602AP (IP Media Resource) depending on the resources neededProcessor/NETPKT no longer requiredTone clock replaced by TN2312 IPSIMedia gateways that house an IPSI are required to upgrade their maintenance board to TN775DPCLAN needs to be upgraded to TN799DP8. Direct Connect only – Can only support up to 3 port networks.Expansion of system by adding a 4th port network requiresswapping the SCC1/MCCC1 with G650s.Prior to Cm3 : Direct Connect only supports up to 3 port networks. Expansions of system by adding a 4th PN requires swapping SCC and MCC with G650’s. You can mixed cabinets but not port networks.With CM3: Mixed Port Network Connectivity enabling you to add a 4th PN as IP PNC.IP Med Pro TN2302Tone/ClockTN2182CLANTN799DPCLANTN799XMaintenanceTN775DPMaintenanceTN775
24Avaya S8500 Media Server Migration option for SI/SCC to G650 AfterDEFINITY Server SIS8500/BBeforeLINUX OSOryx/PecosNotes:Requires replacing SCC Processor Cabinet with G650 Media GatewayG650 Media Gateway does NOT support TN775TN2182 (Tone clock) is replacedby the TN2312 (IPSI)CLAN boards must be upgraded toTN799DP or greaterTN2302 IP Media Processor requiredfor IP Endpoints or more than 1 IPconnected Port NetworkLocal Power required for Attendant ConsoleTN2312BP with G650 supports Cabinet Mtce, Emergency Xfer, Cust Alarm outputTN750 NOT Supported; use TN2501APVAL for announcementsSCC – Processor CabinetIP Control/BearerG650 Media GatewayCLANTN799DPIP Med Pro TN2302IPSI TN2312BPSI ProcessorNet PacketTN2401In this example, the SI system migrating to S8500, non duplicated single port network . Basically the option could be you keep the gateway or replace with a G650. In this case replaced with G650’s.The processor cabinet is replaced the G650 media gatewayTone clock is replaced with the IPSIUpgrade the Clan TN799 to TN799DPControl and bearer are both IPHigh reliability systems are migrated to S8700S8500 does not support ATM or Center Stage SwitchTone/ClockTN2182CLANTN799XMaintenanceTN775
25Avaya S8500 Media Server Migration option for Simplex SI/R After1/2/3 Port Network Direct Connect SystemS8500/BMCC CabinetLINUX OSCLANTN799DPIP Control LinkMCC CabinetEITN570EI Fiber ConnectedIPSITN2312BPIP Med ProcTN2302MCC CabinetEI Fiber ConnectedIP Med ProcTN2302Server Si or G3r Simplex Direct Connect that has migrated to anS The MCC common control is being removed and replacedwith an S8500.IP connected to MCCControl Network is IP and simplex.Can keep the MCC cabinets but not Si processorHere the port networks are connected to each other via expansion interface (EI)TN570.Direct Connect systems can only support up 3PNs, expansions of the system by adding a 4th PN requires swapping the traditional MCC1/SCC! With G650s.A direct connect requires only 1 IPSI to report as a Control.Since the traditional MCC/SCC do not require IPSI , this examplerequires only 1 IPSI in the system.With Mixed PNC if you were adding just a 4th port network,you will be able to retain what you have and then add IPPNC.CLANTN799DPNotes:TN750 NOT Supported; use TN2501APVAL for announcementsRequires a Single IPSITN2302 IP Media Processor required for IP EndPointsWith CM3 Mixed PNC supportedenabling you to add a 4th PN as IP PNCCLANTN799DPEI Fiber ConnectedEITN570EITN570IP Med ProcTN2302
26Avaya S8500 Media Server Migration option for Simplex SI/R EITN570IP Med ProcTN2302G650 MGCLANTN799DPIPSITN2312BPAfterS8500/BWith Growth G650 Media GatewayLINUX OSIP Control LinkCLANTN799DPEITN570IPSITN2312BPIP Med ProcTN2302New SCC EPN ControlEI Fiber ConnectedEITN570IP Med ProcTN2302SCC EPN ControlCLANTN799DPEI Fiber ConnectedIn this example we have 2 port networks and is growing.You can grow with a new cabinet G650 MGIP connected to MCC.Gateways are connected via expansion interface (EI) TN570sYou can mix cabinets but not connectivity with 2.X. With CM3.0 you can mixed connectivity.EI Fiber ConnectedNotes:TN750 NOT Supported; use TN2501APVAL for announcementsRequires a Single IPSITN2302 IP Media Processor required for IP EndpointsWith CM3.0 Now the G650 can be direct connected or IP connected (max 3PN’s).
27Avaya S8500 Media Server New Sales or Migration with 4 or more PNs AfterS8500/BO.S.=LINUXLINUX OSIPSITN2312BPCLANTN799DPIP Med ProcTN2302G650 MGIP ControlIP PNCIPSITN2312BPCLANTN799DPIP Med ProcTN2302G650 MGIP Control/BearerIPSITN2312BPCLANTN799DPIP Med ProcTN2302G650 MGIPSITN2312BPCLANTN799DPIP Med ProcTN2302G650 MGNew Sales of S8500 will be offered in an IP configuration with G650 MGs wherein the control and bearer are both IP.G700/G350s can be integrated via the CLAN board TN799.The Control network is IP and simplex and all port networks have a single IPSI board that provides the control connectivity to the server through the IP cloud.Port network connectivity is IP and all Port networks have one or more IP media processors card depending on the resources needed.If upgrading from an SI then the configuration could be IP Connect, or Direct connect with a total of 3 port networks. For the SI, the first carrier is the PPN and the second is the EPN. Every stack of cabinets is a port network. S8500 does not have a PPN, only EPN.S8500 does not support ATM or Center Stage SwitchEach G650 port network can support of to 5 G650MGsAdditionally it can support up to 250 G700/G350s through Clan integration.Since new installs of S8500 will be supported in an IP connect configuration, migrations of G600, CMC1 will also be supported.You cannot combine G650, CMC, G600 in a single port network
28S8700 & S8710 Comparison Specifications S8710 S8700 Processor Intel Xeon 3.06 GHzIntel Pentium III 850MHzStandard Memory512 MBHard Drives72GB SCSI drive40 GB IDE disk driveOptical DrivesDVD/CD read only driveCD read only driveNIC6 NICs (10/100/1000)6 NICs (10/100)Ports2 USB 2.02 USB 1.1Duplication CardDAL1 – 100MHzDAJ1 – 33MHzChassis2U high per server3.38” x 17.5” x 25.75”3.5” x 17” x 17”
29Avaya S87XX Series Media Server Benefits of Migration Large scalabilityIncreased BHCC with S87XX series Media ServerInvestment ProtectionReuse Cabinets - SCC1/MCC1 Media GatewaysReuse Circuit Packs and EndpointsReuse existing port network connectivityNew Reliability OptionsSeparate S8700/S8710 Servers up to 10 KMLSP, duplicated IPSI’sWith 3.0 Enterprise Survivable ServerIncreased Networking Options for Remote LocationsS8700/S8710 Server with G700 Gateways for remote branch locationsG700 and G350 Gateways can have Local Survivable ProcessorWith 3.0, addition of G250 Media Gateway with SLST1 and ATM remote port networks still supportedWith 3.0, Mixed PNC allowing IP Connect &Multi-Connect to co-exist in the same communication networkIncreased performance with the S8710
30SCC – Processor Cabinet Avaya S87XX Series Media Server Migration option for DEFINITY® Server SI SCCAfterDEFINITY Server SIS87XXBeforeOryx/PecosNotes:Requires replacing SCC Processor Cabinet with SCC EPN ControlCabinetProcessor replacement requiredTN2182 (Tone clock) is replacedby the TN2312 (IPSI)CLAN boards must be upgraded toTN799DP or greaterTN2302 IP Media Processor requiredfor IP Endpoints or more than 1 IPconnected Port NetworkWith CM3 Mixed PNC supportedenabling you to add a 4th PNas IP PNCTN750 NOT Supported; use TN2501APVAL for announcementsSCC – Processor CabinetIP Control/BearerSI ProcessorNew SCC EPN ControlNet PacketTN2401IPSI TN2312BPIn this example, the SI system migrating to S8500, non duplicated single port network . Basically the option could be you keep the gateway or replace with a G650. In this case replaced with G650’s.The processor cabinet is replaced the G650 media gatewayTone clock is replaced with the IPSIUpgrade the Clan TN799 to TN799DPControl and bearer are both IPHigh reliability systems are migrated to S8700S8500 does not support ATM or Center Stage SwitchTone/ClockTN2182IP Med Pro TN2302CLANTN799XCLANTN799DPMaintenanceTN775MaintenanceTN775DP
31TN Module – IP Server Interface Avaya S87XX Series Media Server Migration option for DEFINITY® Server SI MCCS8700 Media Server with MCC EPNDEFINITY Server with MCC1 Media GatewayIPSIIn this example an G3r with MCC can migrate to an S8700 with MCC EPNCan maintain MCC carriersNeed to swap out MCC processor cabinet and replace with MCC expansion (MCC EPN) carrier or carriers if duplicated.Cannot reuse the processor cabinet.Reliability levels: Duplex, High or CriticalDirect Connect, Center Stage, or ATM Port Network ConnectivityUN331B (R processor),UN330 (Duplication Interface), UN332 (MSSSNET Controller) surplusTN1648 (SYSAM), TN1650 (Memory), TN1655 (Packet Interface), TN1656 (Tape drive), TN1657 (Disk Drive), and TN2211 Magneto Optical Drive surplusS8700 or S8710 server complexTN2312 (IPSI) or greater replaces TN2182 (Tone Clock)TN799DP (CLAN) or greater & TN2501AP for announcementsSCC-EPN or MCC EPN replaces SCC1or MCC1 port carrierMixed Port ConnectivityEnables customers to combine traditional fiber connected port networks and IP bearer-connected port networksATM-PNC and IP connectCSS and IP connectDirect Connect (Using EIs) and IP connectSupported platforms: S8500,S8700, S8710, up to 250 H.248 media gatewaysTN Module – IP Server Interface
32Avaya S87XX Series Media Server Migration option for DEFINITY® Server R DEFINITY Server with MCC1 Media GatewayS8700 Media Server with MCC1 Media GatewayIPSIIn this example an G3r with MCC can migrate to an S8700 with MCCCan maintain MCC carriersNeed to swap out MCC processor cabinet and replace with MCC expansion (MCC EPN) carrier or carriers if duplicated.Cannot reuse the processor cabinet.Reliability levels: Duplex, High or CriticalDirect Connect, Center Stage, or ATM Port Network ConnectivityUN331B (R processor),UN330 (Duplication Interface), UN332 (MSSSNET Controller) surplusTN1648 (SYSAM), TN1650 (Memory), TN1655 (Packet Interface), TN1656 (Tape drive), TN1657 (Disk Drive), and TN2211 Magneto Optical Drive surplusS8700 or S8710 server complexTN2312 (IPSI) or greater replaces TN2182 (Tone Clock)TN799DP (CLAN) or greater & TN2501AP for announcementsSCC-EPN or MCC EPN replaces SCC1or MCC1 port carrierMixed Port ConnectivityEnables customers to combine traditional fiber connected port networks and IP bearer-connected port networksATM-PNC and IP connectCSS and IP connectDirect Connect (Using EIs) and IP connectSupported platforms: S8500,S8700, S8710, up to 250 H.248 media gatewaysTN Module – IP Server Interface
34Terminologies Defined End of Sale (EoS)Stop selling the product, but still support the productEnd of Manufacturer’s SupportNo more patches developed, No Product Correction Notices, No Tier 4 supportExtended SupportContinue existing benefits of customers maintenance coverage with some exceptionsEnd of Maintenance Extended SupportNo maintenance contracts offeredNo product support offeredNo T&M offers availableManufacturer Support Includes:Availability of hardware replacement partsRoutine hardware/software updates or patches to fix product problemsUpdates to product documentation and other web-based information will be made availableManufacturer support will be provided directly from Avaya or through a service provider
35Last Supported Release End of Sale DatesProductEnd of Sale DateEnd of PH Support DateLast Supported ReleaseDEFINITY Server G3RNew12/8/200312/4/2006CM 1.3.2Upgrades11/1/200411/5/2007DEFINITY Server SI6/15/200512/15/2008CM 2.212/15/2005S8100 Media ServerTN7953/4/20023/7/2005R9.5.3TN231411/22/20043/30/2007CM 2.0.1S8700 Media Server2/1/20062/1/2009CM 4.XG600 Media GatewaySCC Port CabinetSCC EPN7/1/20067/1/2009
36Points to Remember… End of Sale does not mean End of Support Avaya continues manufacturer support of a product until End of Manufacturer SupportServices continues to supportDoes not mandate any immediate action, just can’t buy newCustomers investment is still protectedG3r Migrate to S87XXSI Migrate to S8500/S87XXS8100/DEFONE/IP600 Migrate to S8500Keep up to 80% of existing investmentMost circuit packs, gateways and endpointsCan still add user licenses after End of Sale
37Avaya Servers Informational Sites End of Sale AnnouncementsProduct Information about Avaya Media Servershttps://www.avaya.com/doc/gpp/public/pss/category/communication_systems.html
39Avaya Media Gateways Comparison Market SegmentVery Small RBO (2–16 seats)Very Small RBO (2–15 seats)Small RBO (8–40 seats)Medium RBO (>40 seats)“Sweet Spot”2–12 users4–8 users16–24 users40+ usersForm FactorFixed StandaloneModularModular StackableCall center supportNoYesEndpoint supportAnalog, DCP, IP(8) PoE IP plus (2) analogAnalog, DCP, PoEAnalog, DCP (PoE requires C363T-PWR or C364T-PWR )WAN/PSTNEthernet T1/E1 V.35/X.21 ISDN BRI (4) AnalogIntegral WAN – Eth, T1/V.35/X21 w/ module (2) FXO/FXS PSTNFXO/FXS ISDN BRI Voice T1/E1 Data T1/E1 and V.35/X.21FXO/FXS ISDN BRI Voice T1/E1 Data T1/E1 and V.35/X.21ConnectivityH.323H.248SurvivabilityBasic IP OfficeBasic Survivability S8300 LSPS8300 LSPAdministrationIP Office ManagerIMSIntroducing two new gateways G150 and G250. G250 targeted for the low end branch customer needing between 2-15 users. Offering 2 options for survivability. Standard Local Survivability or SLS= Basic survivability or S8300 Local Survivable Processor.
40S8300 Overview System Configuration Simplex Server with Local Survivable Processor OptionCapacity up to 450 Trunks/ 450 StationsMedia Gateways supported: 250,350,700Supports IA770 Integrated MessagingS8300BCommunication Manager 2.1 requires the S8300BFunctionality the same as S8300 (A)Uses two 256MB modulesCannot add the additional 256 module to S8300B Media ServerS8300(A) has a white faceplate. S8300B has a gray faceplateA Trade-In program in place for customers upgrading to CM2.1
41Branch Gateways with CM3.1 Extend market reachG250 T1/E1 flavorG250 DCP flavor40 ports PoE HDMM for G350Reliability and SurvivabilityExtend SLS to support G250-BRI, T1, DCP platformsIncreased features with Standard Local SurvivabilityHold, Transfer, DID, TUI access to contact closureG250 T1/E1 flavor: required in customer bids for higher capacity and standardized trunking across the branches
42Avaya Wins BCR Best in Test! MaxPointsPossibleAvayaS8710 Media Server,G650 GatewayCiscoIPComm.SystemArchitecture (1)151412Endpoints (2)2019 ½Management & Admin (3)11Features (4)17 ½Security (5)108 ½9Performance (6)1917Bottom Line1009087How does Avaya fare – Won best in test with the S8710/G650 solution earlier this year. Won in endpoints, architecture, performance (no calls failed in a grueling 9 hour test) and overall by 3 pointsArchitecture: the fastest call-control fail-over time, exposing just a 6-second interruption;user-settable IP quality of service (QoS) thresholds – for latency and packet loss- for use in re-routing VoIP traffic between IP and PSTN paths. Avaya also showed off its rich new SIP support – for third-party endpoints as well as SIP trunking between systems - via its new add-on Converged Communication Server, or CCS.” Recommended improvements in documentation on how to deploy road warrior and teleworker environments were the only deduction.Endpoints: Avaya scored a perfect 20 out of 20 points getting praise for its impressive range of endpoints including IP hard phones,multiple softphone options and “Splashy and unique” features including Extension to Cellular, Seamless Communications and point to point video conferencing integration with IP softphone.Management : 11 out of 15 points - It should be noted that only 1 ½ point separated all competitors. Miercom recognized ASA (Avaya Site Administration) for its wizards for frequently used taskscalling them “effective and well organized”. Miercom also was positive on Avaya VoIP Monitoring Manager (VMON) calling it a “must have” for IP Telephony Managers.Features:Avaya and Cisco tied for first in this category each with a score of 17 ½. Avaya received full credit for the “Sweet 16” and Add on features categories and scored 7 ½ of 10 points for “Advanced Features”. Miercom noted our “splashy” mobility solutions and our “impressive conferencing package” Avaya Meeting Exchange.Security Avaya scored well and received high praise for having the most complete media encryption of all of the vendors tested. It is important to note that the testing was focused on the security related to the user interface with the system, such as phones and management access and did not look at security more broadly.Performance: Heavy-load call-completion testing – Avaya was the only vendor scoring 100% completion meaning that no calls failed over the grueling 9 hour test. In addition, this score includes testing with voice prompts and DTMF tones; an additional complexity that Cisco and Siemens elected not to perform in their and results respectively. Cisco tries to sell customers on their scalability to “30,000” endpoints when the test shows lackluster performance at 3500Includes: Call-control, survivability; redundancy and failover; IP-to-PSTN re-routing, VOIP bandwidth control; QOS support; scalability, standards support and interoperability; and distributed-system networking.Includes verification of endpoint support: IP hard phone, softphone, wireless, analog/fax support, Power-over-Ethernet; unique, specialty and advanced endpoint features, including video.Based on management task completion, interface navigability and intuitiveness, on-screen help, real-time monitoring, reports and reporting.Includes: Validation of 16 basic phone features; verification of common add-on subsystems (E911, voice mail, voice recognition/response, etc), and evaluation of special and unique “advanced” features.Includes: Verification of encrypted call control, VOIP/RTP stream encryption, secure management access, vendor’s security documentation, services, security-infrastructure offerings and affiliations.Includes: Traffic load/call-completion testing, interactive/MOS voice-quality tests, latency measurements, verification of high-availability features.Reprinted with Permission from Business Communication Review