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Avaya Communication Manager 3.0 Server Migration & Upgrades

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Presentation on theme: "Avaya Communication Manager 3.0 Server Migration & Upgrades"— Presentation transcript:

1 Avaya Communication Manager 3.0 Server Migration & Upgrades
Sally York Avaya Server Product Manager

2 Today’s Discussion Avaya Convergence Infrastructure
Value Proposition of IP Communication Manager Software CM 3.0 Highlights CM 3.1 Highlights (Targeted for 1Q ’06) Upgrades and Migrations Lifecycle

3 Avaya Convergence Infrastructure
Communication Manager Software Media Servers S8300 S8500 S8710 S8700 Media Gateways G150 G250 G350 G700 Integrated Management Suite Global Services G650 MCC1 CallMaster VI Communication Devices Pocket PC Softphone IP Agent 2420 DCP IP Softphone™ Color IP Screenphone 4690 IP conf. Wireless 4620 IP Phone Analog/Digital

4 Value Proposition of IP Telephony
Consolidation communications solution and supporting applications Reduce upgrade costs - rather than having to upgrade many remote systems, only one instance of Communication Manager needs to be upgraded One place to administer features - no need to have staff at remote locations to add users, etc. Reduce the application infrastructure, again through consolidation Efficiencies gained and costs reduced through centralized trunking. Centralize your applications and dilute costs over a larger community of users CTI, UM, speech access, call recording, workforce management, and reporting can be deployed at one location Consistent set of announcements with the same voice and message, for the entire enterprise. Consolidation of PBXs and other supporting applications - rather than having separate PBXs / Key Systems and the associated supporting applications such as voice mail, IVR, call accounting, CTI, CMS at each location, a single PBX (or more than one if a large company) with remote gateways connected by IP will: Reduce upgrade costs - rather than having to upgrade xx remote systems, only one instance of Communication Manager needs to be upgraded One place to administer features - no need to have staff at remote locations to add users, etc. Reduce the application infrastructure, again through consolidation Efficiencies gained and costs reduced in centralized trunking due to the Erlang B effect. Diluting your application cost over a larger community of users - CTI, UM, speech access, call recording, workforce management, and reporting can be deployed at one location and taken advantage of by the enterprise via IP. Branch users now get the added benefits and productivity gains of using these applications. Simplified moves adds and changes Toll-Bypass - reduced cost of intra-branch telephone calls. Instead of using the PSTN per-minute rate for calls, the IP network can be used. Consistent and enhanced feature set - as opposed to some locations having different platforms and features, one set of advanced features can be delivered to everyone. Mobility features like EC500 / IP Softphone and Meet-Me conferencing that help increase productivity and reduce costs are available to everyone. This creates a feeling of equality among employees regardless of location, which, in turn, creates job satisfaction and helps reduce employee churn. Virtualize / globalize your work force - employees can work from home either on a part time or full time basis with full telephony functionality they would enjoy if in an office. This will have a positive impact on real estate costs. Virtualize your contact center - agents can work from home with a high-speed DSL/cable modem IP connection (IP Agent Road Warrior configuration) or low speed dial access IP connection and one phone line (IP Agent Telecommuter configuration) allowing you to attract and maintain top agents independent of geographical location. Outsourced functions from around the world can be made part of your enterprise, with management having 100% visibility of their performance Branding - The brand identity is generated by several elements working together. Some of them are as simple as a consistent set of announcements, with the same voice and message, for the whole company. A common and flexible set of routing rules that understands the customer value and allocates internal resources accordingly enables rapid and uniform execution of business strategies. Applications on a telephone - the ability to push information to an IP telephone such as a hotel delivering advertisements for restaurants on the property or a tutorial on gaming in the casino

5 Value of High Availability and Survivability
Local Survivable Processor (LSP) CM 1.1 Allows continued service should there be a failure from the server to the remote site Provides survivability for G250, G350 or G700 and IP endpoints Enterprise Survivable Servers (ESS) – CM 3.0 Provides protection from catastrophic server failures and from network fragmentation When ESS is in control, provides full feature functionality as the main server Provides survivability for Port Networks – G650, G600, SCC, MCC, CMC Connection Preserving Failover/Fallback for H.248 MG’s (LSP) CM 3.0 Preserve existing calls when gateway switch to CM server Auto Fallback to Primary for H.248 Gateways (LSP) CM 3.0 Provides an automatic mechanism for returning H.248 gateways (G250, G350, G700) that are being serviced by an LSP back to the primary server Inter Gateway Alternate Routing CM 3.0 Alternative path using PSTN when IP-WAN is incapable of carrying bearer connection Standard Local Survivability (SLS) CM 3.0 Provides survivability for the G250 when there is a primary link failure Survivability and recovery options

6 Communication Manager Software Two Flavors
Communication Manager Standard Edition Full feature set, Universal License and Integrated Management standard package targeted at single site systems with non survivable branches Communication Manager Enterprise Edition Includes everything in standard edition plus Networking/LSP/Survivability/ Integrated Management Enterprise package Networking between Main Servers (DCS, Supplemental QSIG, ATM, IP Trunks) Multi-Location Gateway feature Remote Survivability features (LSP on Avaya G700 or G350 Media Gateways) Integrated Management Standard or Enterprise Mgmt Package (1 user license)*

7 Enhancements to Communication Manager
Enhancements with R10 Enhancements with Comm. Manager 1.1, 1.2 & 1.3 Enhancements with Comm. Manager 2.0 Enhancements with Comm. Manager 2.1& 2.2 Enhancements with Comm. Manager 3.0 IP Softphone for Pocket PC 4630 Screen phone Enhanced Conferencing Malicious Call Trace Enhancements ASA (now Integrated Management Offer) Meet Me Conferencing Conference Selective Display & Drop Media Encryption Expanded Dial Plan QoS for IP Call Control Separation of Bearer & Signaling Increased Capacities Support for S8700 & S8300 Servers & G700 Media Gateway Support for 4620 & 4602 IP telephones 2420 DCP Screen phone Posted Messages Leave Word Calling – QSIG/DCS Universal user licenses Support for S8500 Media Server, G650 & G350 Media Gateways Increased capacities - S8300 increased unique location information from 10 to 50 -S8700 increase unique location information from 64 to 250 Call Center increased capacities - S8500/S8700 Media Servers skill agents from 20 to 60 and skill groups from 999 to 2000 Media Encryption using AES and H248 link Encryption Unicode Support Call Admission Control – Bandwidth Mgmt TTY over IP Audix One-Step Recording Extension to Cellular Support for S8710 Media Server & 2.2 S8700/S8710 IP Connect Capacities same as S8700/S8710 Multi Connect Capacities Capacity Increases - S8500/S8700 number of LSPs increased from to 250 - S8300 number of LSPs increased from 10 to 50 Multinational features T.38 Fax Modem over IP Enterprise Survivable Server Inter-gateway Alternate Routing G250 Media Gateway Connection Preserving Failover/Fallback for H248MG’s Autofallback for H248 MG’s IP Media Resource 320 Mixed Port Connectivity Connection Preserving Upgrades Expanded Meet Me Conference Locally Sourced Announcements If you are on an pre-R9 release – these are some of the important enhancements with each release – it is cumulative for you. R9 EC500 – extension to cellular telephones. Integrates with existing cell phones and cellular services. Provides one number accessibility VAL –New integrated announcement board TN2501 replacing TN750providing increase storage time (1hour) per pack. This board allows backup and restore of announcements to an external PC or file server on the customer’s local area network. The announcements will be stored as industry standard waveform (.wav) files. VAL Manager – enables user to view the current status announcements Firmware Downloable packs – with R9 some circuit packs changed to provide firmware download capabilities to the board meaning firmware or application code can be remotely updated. Enhanced Conferencing – enhanced conferencing capabilities to allow a more simplied approach. Meet me Conference - Low cost small part meet me conferencing. Allows user to host up to 6 parties. This feature can reduce conferencing expenses compared with service providers. An Avaya Media Server provides centralized Enterprise Class call processing that may be distributed across a multi-protocol network including but not limited to IP, to support a highly diversified network architecture, i.e. Branch, Remote, Small and Home Offices.  Linux based Media Servers support distributed IP Networking and centralized call processing distributed across multi-service networks. Increase number of LSPs: 50 for S8300ICC and 250 for S8500/S8700. Branch office gateway deployments have been enhanced with increased support for Local Survivable Processors (LSP) and new bandwidth-conserving improvements to translation file updates. New geographic-specific capabilities now allow a single media server running Communication Manager to support a multinational deployment of media gateways.

8 Communication Manager 3.0
Highlights

9 What’s New with Communication Manager 3.0?
Flexibility Mixed Port Network Connectivity allows Multi-Connect PNC and IP PNC configurations to co-exist in the same network allowing you to leverage IP telephony selectively where it can benefit you the most Business Continuity Enterprise Survivable Servers (ESS) allow backup servers to be placed at various places in a your network so that your communications can continue to operate in the event that the main server fails, or when connectivity to the main server lost Scalability The IP Media Resource 320 provides up to ten times the IP processing capacity as the current IP Media Processor.

10 Mixed Port Network Connectivity CM 3.0
Allow Multi-Connect PNC and an IP PNC to co-exist in a single communication system Add remote sites or merge other systems into the main using IP PNC with choice of availability options Move from a Direct Connect or CSS architecture to an IP PNC architecture over a period of time Increase the number of port networks supported in a CSS configuration by adding additional IP connected port networks to achieve a maximum of 64 port networks

11 Enterprise Survivable Server CM 3.0
Enterprise Survivable Servers allow backup servers (S8500 or S87XX) to be placed at various places in a your network so that your communications can continue in the event that the main server(s) fails, or when connectivity to the main server(s) is lost Enterprise Survivable Servers can be deployed where needed throughout your network to provide increased communications continuity The IPSI card in the port networks automatically obtains service from an ESS server(s) if the control signal to the main server is lost Enterprise Survivable Servers can be connected to ATM, IP and Center Stage Switch (CSS) connected port networks With 3.0 the limit is 7 Enterprise survivable servers or 64 configured as local only. Not connection preserving – 3-5 minutes before the ESS takes control of the system (similar to ATM Wan spare processor).

12 ESS for IP PNC Normal Operation Main Server Failure w/ESS Recovery 1 2
S8710 Media Server (Main Server) S8710 Media Server (Main Server) S8500 ESS (2nd Alternative) S8710 ESS (1st Alternative) S8500 ESS (2nd Alternative) S8710 ESS (1st Alternative) 1 2 Main Server Recovery Network Fragmentation w/ESS Recovery 4 3 S8710 Media Server (Main Server) S8710 Media Server (Main Server) S8500 ESS (2nd Alternative) S8710 ESS (1st Alternative) S8500 ESS (2nd Alternative) S8710 ESS (1st Alternative)

13 Inter-Gateway Alternate Routing (IGAR) CM 3.0
LAN PN #4 WAN Main S8700 Cluster PN #2 PSTN Call Signaling Bearer (Voice) Inter-Gateway Alternate Routing (IGAR): IGAR provides a means of alternately using the PSTN when the IP-WAN is incapable of carrying the bearer connection. IGAR may request that bearer connections be provided by the PSTN under the following conditions: - The number of calls allocated or bandwidth allocated via Call Admission control- - Bandwidth Limits (CAC-BL) has been reached. • -VoIP RTP resource exhaustion in a MG/PN is encountered. • -A codec set is not specified between a network region pair. • -Forced redirection between a pair of network regions is configured.

14 Locally Sourced Music and Announcements CM 3.0
Improve audio quality Backup source for announcements and music on hold Communication Manager selects the closest source Local gateway or port network Same network region Adjacent network region Non-adjacent network region New structure Audio group Music On Hold group (analog port)

15 Expanded Meet Me Conference CM 3.0
Up to 300 parties Utilizes external server (S8500B) Same user interface as current 6 party meet-me conference Conference display Actual number up to 30 Greater than 30 will display “> 30” SIP Trunk connectivity to CM. Ports sold in 50 port increments.

16 Connection Preserving CM Upgrades CM 3.0.1
Applicable to S87XX (duplicated) servers Stable connections are maintained Including conferences Including IGAR connections Connections only – no feature operation IP streams: shuffled or not Port network gateway connections: all stations & trunks H.248 gateway connections: all stations & trunks Exception: IP trunks (H.323 & SIP) Connection preserving vs. Call Preserving – describe Delivered with 3.0 – first connection preserving upgrade will be to CM3.0.1 – currently targeted for Sept.

17 Upgrade & Migrations

18 Upgrades and Migrations Important Terminologies Defined
New software load on existing platform Examples: ProLogix / CSI R10 to CSI Communication Manager Release 3 S8300 Communication Manager 1.X to S8300 Communication Manager 3.0 Migrations Server platform change Migrations to S8300B Migrations to S8500B Migrations to S8710

19 Avaya S8500B Media Server Avaya S8500B Media Server
Simplex Media Server – 1 U High Supports G650, G700 and G350 Media Gateways in new sales Supports G600, CMC1, SCC1 and MCC1 Media Gateways in migrations Supports up to 3200 ports 2400 Stations (IP or TDM) 800 Trunks Remote Maintenance Board Modem and LAN connectivity External Compact Flash Backup and Restore RAM disk In the Event of Disk Failure – 72 hours Avaya S8500B Media Server

20 Avaya S8500 Media Server Migration option for DEFINITY® Server CSI
After DEFINITY Server CSI S8500/B Before LINUX OS Oryx/Pecos Notes: Processor replacement required TN2182 (Tone clock) is replaced by the IPSI CLAN boards must be upgraded to TN799DP or greater TN2302 IP Media Processor required for IP EndPoints or more than 1 IP connected Port Network. TN2312BP will support Emergency Xfer, Cust Alarm output TN2312BP with CMC1 MG does not support Cabinet Mtce, External Alarm Input TN750 NOT Supported; use TN2501APVAL for announcements CMC1 Media Gateway IP Control Processor TN798/ TN2402 CMC1 Media Gateway IPSI TN2312BP Tone/Clock TN2182 In this example we have a DEFINITY Server CSI migrating to an S8500 MS. Gray boxes is what comes out. Tan stays or add new. The CSI server/ ProLogix supports the CMC1 Media Gateway which can be migrated to the S8500. The control network is IP and simplex and all port networks have a single IPSI board that provides control connectivity to the server through the IP cloud. IPSI provides call control between the server and the port network Port network connectivity is IP and all port networks have one or more IP media processor boards. Port network connectivity is done via the IP Media processor CSI Processor is no longer required. The tone clock is no longer required and is replaced with IPSI2 Basically keep gateway and change out the processor and tone clock. CLAN boards have to be upgraded to TN799DP IPSI Connected Media Gateway One IPSI if standard reliability Two IPSIs if high or critical reliability Non-IPSI connected Media Gateway 1 IPSI connected port network can control up to 4 other port networks (total of 5 port networks) Traffic/bandwidth dependent Typical control connectivity for remote port networks; always required for DS1C Advantage When an IPSI in an IPSI connected port network fails, control of the port network with the failed IPSI is seamlessly transferred to a functioning IPSI in another port network. Dynamically allocated IP Med Pro TN2302 CLAN TN799X CLAN TN799DP

21 Avaya S8500 Media Server Migration option for S8100/CMC
After Single Port Network Only INTUITY™ Tone Det. TN744 CMC1 Media Gateway CLAN TN799X DSP Plug-in CWY1 Processor TN2314 S8100 Media Server Win2000 S8500/B Before LINUX OS Notes: Processor replacement required TN744 is replaced by the TN2312BP (IPSI) TN2302 IP Media Processor required for IP Endpoints or more than 1 IP connected Port Network. CLAN boards must be upgraded to TN799DP or greater Embedded Voice Mail not available Internal storage of CDR records not available; TN2312BP will support Emergency Xfer, Cust Alarm output TN2312BP with CMC1 MG does not support Cabinet Mtce, External Alarm Input IP Control CMC1 Media Gateway IPSI TN2312BP The S8100 support 2 types of gateways: G600/CMC1. Both can be migrated to S8500 system in an IP configuration. 1. Control network is IP and simplex. All port networks have a single IPSI that provides the control connectivity to the server through the IP cloud. TN2312 (IPSI) replaces TN2182(Tone Clock) 2. Port network connectivity is IP so all port networks have one or more TN2302 (IP Media Processor) or TN2602AP (IP Media Resource) depending on the resources needs. 3. S8500 Simplex does not support ATM or CSS 4. A G600 can support up to 4 G600 carriers; a single G650 port network can support a stack of 5 G650 carriers. 5. CMC1 can support a stack of 3 CMC1 carriers IP Med Pro TN2302 CLAN TN799DP

22 Avaya S8500 Media Server Migration option for S8100/G600 + growth
After Single Port Network Only S8100 Media Server S8500/B Before LINUX OS Win2000 INTUITY™ Notes: Processor replacement required TN744 is replaced by the TN2312BP (IPSI) TN2302 IP Media Processor required for IP Endpoints or more than 1 IP connected Port Network. CLAN boards must be upgraded to TN799DP Embedded Voice Mail not available Internal storage of CDR records not available; TN2312BP will support Emergency Xfer, Customer alarm output TN2312BP with CMC1 MG does not support Cabinet Maintenance, External alarm input IP PNC G600 Media Gateway G600 Media Gateway CLAN TN799DP IP Med Pro TN2302 IPSI TN2312BP G650 Media Gateway CLAN TN799DP IP Med Pro TN2302 IPSI TN2312BP Processor TN2314 This example you are upgrading from S8100 with a G600 MG to S8500 and adding a port cabinet for growth. 1. S8100 with G600 can be migrated to S8500 system in an IP configuration. 2. A G600 can support up to 4 G600 carriers; a single G650 port network can support a stack of 5 G650 carriers. 3. Control network is IP and simplex. All port networks have a single TN2312 BP that provides the control connectivity to the server through the IP cloud. 4. Port network connectivity is IP so all port networks have one or more TN2302 (IP Media Processor) or TN2602AP (IP Media Resource) depending on the resources needs. 5. S8100 Migration to S8500 will require adding an external voice mail, TN2501 announcement and an external CDR data collection system 5. S8500 Simplex does not support ATM or CSS DSP Plug-in CWY1 Tone Det. TN744 CLAN TN799X

23 Avaya S8500 Media Server Migration option for SI/SCC
After Non-duplicated, Single Port Network DEFINITY Server SI S8500/B Before LINUX OS Oryx/Pecos Notes: Requires replacing SCC Processor Cabinet with SCC EPN Control Cabinet, Processor replacement required TN2182 (Tone clock) is replaced by the TN2312 (IPSI) CLAN boards must be upgraded to TN799DP or greater TN2302 IP Media Processor required for IP Endpoints or more than 1 IP connected Port Network With CM3 Mixed PNC supported enabling you to add a 4th PN as IP PNC TN750 NOT Supported; use TN2501APVAL for announcements : SCC – Processor Cabinet IP Control New SCC EPN Control SI Processor IPSI TN2312BP Net Packet TN2401 In this example, SI SCC system is migrating to S8500, non duplicated single port network 1. Requires replacing the SI processor cabinet (common control) with SCC EPN control cabinet due to the S8500 is the brain. Cannot reuse the processor cabinet. The Control network is IP and simplex and all port networks have a single TN2312 (IPSI) board that provides the control connectivity to the server through the IP cloud. Port network connectivity is IP and all Port networks have one or more TN2302 (IP Media Processor) or TN2602AP (IP Media Resource) depending on the resources needed Processor/NETPKT no longer required Tone clock replaced by TN2312 IPSI Media gateways that house an IPSI are required to upgrade their maintenance board to TN775DP CLAN needs to be upgraded to TN799DP 8. Direct Connect only – Can only support up to 3 port networks. Expansion of system by adding a 4th port network requires swapping the SCC1/MCCC1 with G650s. Prior to Cm3 : Direct Connect only supports up to 3 port networks. Expansions of system by adding a 4th PN requires swapping SCC and MCC with G650’s. You can mixed cabinets but not port networks. With CM3: Mixed Port Network Connectivity enabling you to add a 4th PN as IP PNC. IP Med Pro TN2302 Tone/Clock TN2182 CLAN TN799DP CLAN TN799X Maintenance TN775DP Maintenance TN775

24 Avaya S8500 Media Server Migration option for SI/SCC to G650
After DEFINITY Server SI S8500/B Before LINUX OS Oryx/Pecos Notes: Requires replacing SCC Processor Cabinet with G650 Media Gateway G650 Media Gateway does NOT support TN775 TN2182 (Tone clock) is replaced by the TN2312 (IPSI) CLAN boards must be upgraded to TN799DP or greater TN2302 IP Media Processor required for IP Endpoints or more than 1 IP connected Port Network Local Power required for Attendant Console TN2312BP with G650 supports Cabinet Mtce, Emergency Xfer, Cust Alarm output TN750 NOT Supported; use TN2501APVAL for announcements SCC – Processor Cabinet IP Control/Bearer G650 Media Gateway CLAN TN799DP IP Med Pro TN2302 IPSI TN2312BP SI Processor Net Packet TN2401 In this example, the SI system migrating to S8500, non duplicated single port network . Basically the option could be you keep the gateway or replace with a G650. In this case replaced with G650’s. The processor cabinet is replaced the G650 media gateway Tone clock is replaced with the IPSI Upgrade the Clan TN799 to TN799DP Control and bearer are both IP High reliability systems are migrated to S8700 S8500 does not support ATM or Center Stage Switch Tone/Clock TN2182 CLAN TN799X Maintenance TN775

25 Avaya S8500 Media Server Migration option for Simplex SI/R
After 1/2/3 Port Network Direct Connect System S8500/B MCC Cabinet LINUX OS CLAN TN799DP IP Control Link MCC Cabinet EI TN570 EI Fiber Connected IPSI TN2312BP IP Med Proc TN2302 MCC Cabinet EI Fiber Connected IP Med Proc TN2302 Server Si or G3r Simplex Direct Connect that has migrated to an S The MCC common control is being removed and replaced with an S8500. IP connected to MCC Control Network is IP and simplex. Can keep the MCC cabinets but not Si processor Here the port networks are connected to each other via expansion interface (EI)TN570. Direct Connect systems can only support up 3PNs, expansions of the system by adding a 4th PN requires swapping the traditional MCC1/SCC! With G650s. A direct connect requires only 1 IPSI to report as a Control. Since the traditional MCC/SCC do not require IPSI , this example requires only 1 IPSI in the system. With Mixed PNC if you were adding just a 4th port network, you will be able to retain what you have and then add IP PNC. CLAN TN799DP Notes: TN750 NOT Supported; use TN2501APVAL for announcements Requires a Single IPSI TN2302 IP Media Processor required for IP EndPoints With CM3 Mixed PNC supported enabling you to add a 4th PN as IP PNC CLAN TN799DP EI Fiber Connected EI TN570 EI TN570 IP Med Proc TN2302

26 Avaya S8500 Media Server Migration option for Simplex SI/R
EI TN570 IP Med Proc TN2302 G650 MG CLAN TN799DP IPSI TN2312BP After S8500/B With Growth G650 Media Gateway LINUX OS IP Control Link CLAN TN799DP EI TN570 IPSI TN2312BP IP Med Proc TN2302 New SCC EPN Control EI Fiber Connected EI TN570 IP Med Proc TN2302 SCC EPN Control CLAN TN799DP EI Fiber Connected In this example we have 2 port networks and is growing. You can grow with a new cabinet G650 MG IP connected to MCC. Gateways are connected via expansion interface (EI) TN570s You can mix cabinets but not connectivity with 2.X. With CM3.0 you can mixed connectivity. EI Fiber Connected Notes: TN750 NOT Supported; use TN2501APVAL for announcements Requires a Single IPSI TN2302 IP Media Processor required for IP Endpoints With CM3.0 Now the G650 can be direct connected or IP connected (max 3PN’s).

27 Avaya S8500 Media Server New Sales or Migration with 4 or more PNs
After S8500/B O.S.=LINUX LINUX OS IPSI TN2312BP CLAN TN799DP IP Med Proc TN2302 G650 MG IP Control IP PNC IPSI TN2312BP CLAN TN799DP IP Med Proc TN2302 G650 MG IP Control/Bearer IPSI TN2312BP CLAN TN799DP IP Med Proc TN2302 G650 MG IPSI TN2312BP CLAN TN799DP IP Med Proc TN2302 G650 MG New Sales of S8500 will be offered in an IP configuration with G650 MGs wherein the control and bearer are both IP. G700/G350s can be integrated via the CLAN board TN799. The Control network is IP and simplex and all port networks have a single IPSI board that provides the control connectivity to the server through the IP cloud. Port network connectivity is IP and all Port networks have one or more IP media processors card depending on the resources needed. If upgrading from an SI then the configuration could be IP Connect, or Direct connect with a total of 3 port networks. For the SI, the first carrier is the PPN and the second is the EPN. Every stack of cabinets is a port network. S8500 does not have a PPN, only EPN. S8500 does not support ATM or Center Stage Switch Each G650 port network can support of to 5 G650MGs Additionally it can support up to 250 G700/G350s through Clan integration. Since new installs of S8500 will be supported in an IP connect configuration, migrations of G600, CMC1 will also be supported. You cannot combine G650, CMC, G600 in a single port network

28 S8700 & S8710 Comparison Specifications S8710 S8700 Processor
Intel Xeon 3.06 GHz Intel Pentium III 850MHz Standard Memory 512 MB Hard Drives 72GB SCSI drive 40 GB IDE disk drive Optical Drives DVD/CD read only drive CD read only drive NIC 6 NICs (10/100/1000) 6 NICs (10/100) Ports 2 USB 2.0 2 USB 1.1 Duplication Card DAL1 – 100MHz DAJ1 – 33MHz Chassis 2U high per server 3.38” x 17.5” x 25.75” 3.5” x 17” x 17”

29 Avaya S87XX Series Media Server Benefits of Migration
Large scalability Increased BHCC with S87XX series Media Server Investment Protection Reuse Cabinets - SCC1/MCC1 Media Gateways Reuse Circuit Packs and Endpoints Reuse existing port network connectivity New Reliability Options Separate S8700/S8710 Servers up to 10 KM LSP, duplicated IPSI’s With 3.0 Enterprise Survivable Server Increased Networking Options for Remote Locations S8700/S8710 Server with G700 Gateways for remote branch locations G700 and G350 Gateways can have Local Survivable Processor With 3.0, addition of G250 Media Gateway with SLS T1 and ATM remote port networks still supported With 3.0, Mixed PNC allowing IP Connect &Multi-Connect to co-exist in the same communication network Increased performance with the S8710

30 SCC – Processor Cabinet
Avaya S87XX Series Media Server Migration option for DEFINITY® Server SI SCC After DEFINITY Server SI S87XX Before Oryx/Pecos Notes: Requires replacing SCC Processor Cabinet with SCC EPN Control Cabinet Processor replacement required TN2182 (Tone clock) is replaced by the TN2312 (IPSI) CLAN boards must be upgraded to TN799DP or greater TN2302 IP Media Processor required for IP Endpoints or more than 1 IP connected Port Network With CM3 Mixed PNC supported enabling you to add a 4th PN as IP PNC TN750 NOT Supported; use TN2501APVAL for announcements SCC – Processor Cabinet IP Control/Bearer SI Processor New SCC EPN Control Net Packet TN2401 IPSI TN2312BP In this example, the SI system migrating to S8500, non duplicated single port network . Basically the option could be you keep the gateway or replace with a G650. In this case replaced with G650’s. The processor cabinet is replaced the G650 media gateway Tone clock is replaced with the IPSI Upgrade the Clan TN799 to TN799DP Control and bearer are both IP High reliability systems are migrated to S8700 S8500 does not support ATM or Center Stage Switch Tone/Clock TN2182 IP Med Pro TN2302 CLAN TN799X CLAN TN799DP Maintenance TN775 Maintenance TN775DP

31 TN Module – IP Server Interface
Avaya S87XX Series Media Server Migration option for DEFINITY® Server SI MCC S8700 Media Server with MCC EPN DEFINITY Server with MCC1 Media Gateway IPSI In this example an G3r with MCC can migrate to an S8700 with MCC EPN Can maintain MCC carriers Need to swap out MCC processor cabinet and replace with MCC expansion (MCC EPN) carrier or carriers if duplicated. Cannot reuse the processor cabinet. Reliability levels: Duplex, High or Critical Direct Connect, Center Stage, or ATM Port Network Connectivity UN331B (R processor),UN330 (Duplication Interface), UN332 (MSSSNET Controller) surplus TN1648 (SYSAM), TN1650 (Memory), TN1655 (Packet Interface), TN1656 (Tape drive), TN1657 (Disk Drive), and TN2211 Magneto Optical Drive surplus S8700 or S8710 server complex TN2312 (IPSI) or greater replaces TN2182 (Tone Clock) TN799DP (CLAN) or greater & TN2501AP for announcements SCC-EPN or MCC EPN replaces SCC1or MCC1 port carrier Mixed Port Connectivity Enables customers to combine traditional fiber connected port networks and IP bearer-connected port networks ATM-PNC and IP connect CSS and IP connect Direct Connect (Using EIs) and IP connect Supported platforms: S8500,S8700, S8710, up to 250 H.248 media gateways TN Module – IP Server Interface

32 Avaya S87XX Series Media Server Migration option for DEFINITY® Server R
DEFINITY Server with MCC1 Media Gateway S8700 Media Server with MCC1 Media Gateway IPSI In this example an G3r with MCC can migrate to an S8700 with MCC Can maintain MCC carriers Need to swap out MCC processor cabinet and replace with MCC expansion (MCC EPN) carrier or carriers if duplicated. Cannot reuse the processor cabinet. Reliability levels: Duplex, High or Critical Direct Connect, Center Stage, or ATM Port Network Connectivity UN331B (R processor),UN330 (Duplication Interface), UN332 (MSSSNET Controller) surplus TN1648 (SYSAM), TN1650 (Memory), TN1655 (Packet Interface), TN1656 (Tape drive), TN1657 (Disk Drive), and TN2211 Magneto Optical Drive surplus S8700 or S8710 server complex TN2312 (IPSI) or greater replaces TN2182 (Tone Clock) TN799DP (CLAN) or greater & TN2501AP for announcements SCC-EPN or MCC EPN replaces SCC1or MCC1 port carrier Mixed Port Connectivity Enables customers to combine traditional fiber connected port networks and IP bearer-connected port networks ATM-PNC and IP connect CSS and IP connect Direct Connect (Using EIs) and IP connect Supported platforms: S8500,S8700, S8710, up to 250 H.248 media gateways TN Module – IP Server Interface

33 Lifecycle

34 Terminologies Defined
End of Sale (EoS) Stop selling the product, but still support the product End of Manufacturer’s Support No more patches developed, No Product Correction Notices, No Tier 4 support Extended Support Continue existing benefits of customers maintenance coverage with some exceptions End of Maintenance Extended Support No maintenance contracts offered No product support offered No T&M offers available Manufacturer Support Includes: Availability of hardware replacement parts Routine hardware/software updates or patches to fix product problems Updates to product documentation and other web-based information will be made available Manufacturer support will be provided directly from Avaya or through a service provider

35 Last Supported Release
End of Sale Dates Product End of Sale Date End of PH Support Date Last Supported Release DEFINITY Server G3R New 12/8/2003 12/4/2006 CM 1.3.2 Upgrades 11/1/2004 11/5/2007 DEFINITY Server SI 6/15/2005 12/15/2008 CM 2.2 12/15/2005 S8100 Media Server TN795 3/4/2002 3/7/2005 R9.5.3 TN2314 11/22/2004 3/30/2007 CM 2.0.1 S8700 Media Server 2/1/2006 2/1/2009 CM 4.X G600 Media Gateway SCC Port Cabinet SCC EPN 7/1/2006 7/1/2009

36 Points to Remember… End of Sale does not mean End of Support
Avaya continues manufacturer support of a product until End of Manufacturer Support Services continues to support Does not mandate any immediate action, just can’t buy new Customers investment is still protected G3r Migrate to S87XX SI Migrate to S8500/S87XX S8100/DEFONE/IP600 Migrate to S8500 Keep up to 80% of existing investment Most circuit packs, gateways and endpoints Can still add user licenses after End of Sale

37 Avaya Servers Informational Sites
End of Sale Announcements Product Information about Avaya Media Servers https://www.avaya.com/doc/gpp/public/pss/category/communication_systems.html

38 Backup

39 Avaya Media Gateways Comparison
Market Segment Very Small RBO (2–16 seats) Very Small RBO (2–15 seats) Small RBO (8–40 seats) Medium RBO (>40 seats) “Sweet Spot” 2–12 users 4–8 users 16–24 users 40+ users Form Factor Fixed Standalone Modular Modular Stackable Call center support No Yes Endpoint support Analog, DCP, IP (8) PoE IP plus (2) analog Analog, DCP, PoE Analog, DCP (PoE requires C363T-PWR or C364T-PWR ) WAN/PSTN Ethernet T1/E1 V.35/X.21 ISDN BRI (4) Analog Integral WAN – Eth, T1/V.35/X21 w/ module (2) FXO/FXS PSTN FXO/FXS ISDN BRI Voice T1/E1 Data T1/E1 and V.35/X.21 FXO/FXS ISDN BRI Voice T1/E1 Data T1/E1 and V.35/X.21 Connectivity H.323 H.248 Survivability Basic IP Office Basic Survivability S8300 LSP S8300 LSP Administration IP Office Manager IMS Introducing two new gateways G150 and G250. G250 targeted for the low end branch customer needing between 2-15 users. Offering 2 options for survivability. Standard Local Survivability or SLS= Basic survivability or S8300 Local Survivable Processor.

40 S8300 Overview System Configuration
Simplex Server with Local Survivable Processor Option Capacity up to 450 Trunks/ 450 Stations Media Gateways supported: 250,350,700 Supports IA770 Integrated Messaging S8300B Communication Manager 2.1 requires the S8300B Functionality the same as S8300 (A) Uses two 256MB modules Cannot add the additional 256 module to S8300B Media Server S8300(A) has a white faceplate. S8300B has a gray faceplate A Trade-In program in place for customers upgrading to CM2.1

41 Branch Gateways with CM3.1
Extend market reach G250 T1/E1 flavor G250 DCP flavor 40 ports PoE HDMM for G350 Reliability and Survivability Extend SLS to support G250-BRI, T1, DCP platforms Increased features with Standard Local Survivability Hold, Transfer, DID, TUI access to contact closure G250 T1/E1 flavor: required in customer bids for higher capacity and standardized trunking across the branches

42 Avaya Wins BCR Best in Test!
Max Points Possible Avaya S8710 Media Server, G650 Gateway Cisco IP Comm. System Architecture (1) 15 14 12 Endpoints (2) 20 19 ½ Management & Admin (3) 11 Features (4) 17 ½ Security (5) 10 8 ½ 9 Performance (6) 19 17 Bottom Line 100 90 87 How does Avaya fare – Won best in test with the S8710/G650 solution earlier this year. Won in endpoints, architecture, performance (no calls failed in a grueling 9 hour test) and overall by 3 points Architecture: the fastest call-control fail-over time, exposing just a 6-second interruption;user-settable IP quality of service (QoS) thresholds – for latency and packet loss- for use in re-routing VoIP traffic between IP and PSTN paths. Avaya also showed off its rich new SIP support – for third-party endpoints as well as SIP trunking between systems - via its new add-on Converged Communication Server, or CCS.” Recommended improvements in documentation on how to deploy road warrior and teleworker environments were the only deduction. Endpoints: Avaya scored a perfect 20 out of 20 points getting praise for its impressive range of endpoints including IP hard phones,multiple softphone options and “Splashy and unique” features including Extension to Cellular, Seamless Communications and point to point video conferencing integration with IP softphone. Management : 11 out of 15 points - It should be noted that only 1 ½ point separated all competitors. Miercom recognized ASA (Avaya Site Administration) for its wizards for frequently used tasks calling them “effective and well organized”. Miercom also was positive on Avaya VoIP Monitoring Manager (VMON) calling it a “must have” for IP Telephony Managers. Features:Avaya and Cisco tied for first in this category each with a score of 17 ½. Avaya received full credit for the “Sweet 16” and Add on features categories and scored 7 ½ of 10 points for “Advanced Features”. Miercom noted our “splashy” mobility solutions and our “impressive conferencing package” Avaya Meeting Exchange. Security Avaya scored well and received high praise for having the most complete media encryption of all of the vendors tested. It is important to note that the testing was focused on the security related to the user interface with the system, such as phones and management access and did not look at security more broadly. Performance: Heavy-load call-completion testing – Avaya was the only vendor scoring 100% completion meaning that no calls failed over the grueling 9 hour test. In addition, this score includes testing with voice prompts and DTMF tones; an additional complexity that Cisco and Siemens elected not to perform in their and results respectively. Cisco tries to sell customers on their scalability to “30,000” endpoints when the test shows lackluster performance at 3500 Includes: Call-control, survivability; redundancy and failover; IP-to-PSTN re-routing, VOIP bandwidth control; QOS support; scalability, standards support and interoperability; and distributed-system networking. Includes verification of endpoint support: IP hard phone, softphone, wireless, analog/fax support, Power-over-Ethernet; unique, specialty and advanced endpoint features, including video. Based on management task completion, interface navigability and intuitiveness, on-screen help, real-time monitoring, reports and reporting. Includes: Validation of 16 basic phone features; verification of common add-on subsystems (E911, voice mail, voice recognition/response, etc), and evaluation of special and unique “advanced” features. Includes: Verification of encrypted call control, VOIP/RTP stream encryption, secure management access, vendor’s security documentation, services, security-infrastructure offerings and affiliations. Includes: Traffic load/call-completion testing, interactive/MOS voice-quality tests, latency measurements, verification of high-availability features. Reprinted with Permission from Business Communication Review


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