1. Connecting with people Liz McGettigan Libraries and Information Services Manager Connect-Er

2. Outline Where we are Where we are What weve done What weve done Information and electronic services Information and electronic services Learning services Learning services Heritage services Heritage services Business services Business services

3. Information and electronic services Free broadband Internet and e-mail Free broadband Internet and e-mail Free ICT learning Free ICT learning 24/7 access to the library services – reservations, renewals 24/7 access to the library services – reservations, renewals Libraries website Libraries website Online enquiries Online enquiries Council website Community websites - Community safety Access Panel Holocaust website Heritage websites

4. Learning services 5 Learn Direct centres 5 Learn Direct centres Free ICT training Free ICT training 1/1 training as required 1/1 training as required Support Support Electronic booking system Learner tracking system ECDL test centre CV, Typing lifestyle courses

5. The Peoples Network 2003 Short documentary film Film: Peoples Network documentary (feat Frank McKell, library user)

6. Community portal

9. Barrhead-scotland.com First community website First community website Content from the community Content from the community Steered by the community Steered by the community Owned by the community Owned by the community

10. Its Funny Whit Ye Remember 2003 Barrhead Peoples Story Audio – Barrhead Laundry by Margaret Quail, Barrhead Peoples Story Group

11. Neilston Railway Station Centenary 2003 Working with the Community Film – The Royal Train Visit 1964 Audio – The Beeching Report by Gina Henderson (Historical Society)

12. East Renfrewshires Community Safety Portal

13. East Renfrewshires Access Panel website maintained by volunteers

14. Making a difference to Heritage services Giffnock heritage centre Giffnock heritage centre Local area heritage websites Local area heritage websites Local area history publications Local area history publications Information requests services Information requests services Genealogy and family history classes Genealogy and family history classes

15. Barrhead Heritage Trail - Involving the community in their heritage

17. The Holocaust project Oral testimonies Oral testimonies Research Research Website Website CDROM CDROM Booklet Booklet Gypsy and Jewish Storytelling workshops Gypsy and Jewish Storytelling workshops Survivors talks in libraries Book and film displays in libraries Bookmarks Bibliographies Resources lists

19. The Elements The Elements Interviews Interviews Oral testimonies Oral testimonies Research Research Sourcing artefacts Sourcing artefacts and images and images Breadth of contents Breadth of contents Ernest tells of how his brothers had to dig their own graves, how he just survived and no more and was found lying in the dust in Belsen.

20. Survivors Testimonies Film clip: If the Liberation Came One Day Later, by Ernest Levy, Holocaust Survivor

21. Audio selection, text transcriptions, biography, personal images, bibliography, web links

22. Children's Artwork – Secondary & Primary Schools

23. Online Learning Resources – Books, stories, history, media

24. End users responses – a sample page from the guest book

25. Making a difference? 2.5-3,000 hits per week 2.5-3,000 hits per week 1,000 CD ROMS 1,000 CD ROMS Now used as a learning tool in schools in Scotland Now used as a learning tool in schools in Scotland Guest book comments National and international interest (IFLA) TV and radio Word of mouth

26. Current ICT Projects Community portal and CP areas Community portal and CP areas Childrens portal animation and interactive anti-drugs games Childrens portal animation and interactive anti-drugs games Learning portal Learning portal Heritage portal Heritage portal Digitisation project Digitisation project

27. Making a difference? changing lives? Libraries relevant and real to community life Libraries relevant and real to community life Libraries contributing to corporate and national agendas Libraries contributing to corporate and national agendas Libraries leading, innovating and producing quality educational resources and e-content Libraries leading, innovating and producing quality educational resources and e-content Libraries showing how to make ICT interesting and useful Libraries showing how to make ICT interesting and useful