1. In their shoes: Telling and using patient stories
Dr. Catherine Crock & Frank Concilia

2. Session objectives Goal
Having an understanding why it is important to "use" stories
Bring out the best of your stories
Ways of capturing stories
Goal
Improving patient outcomes

3. Our story
Joshua's first experience

4. Why tell stories?
Visualise someone else's values, beliefs and assumptions
Emotional and cultural connect
Communicates a message
Becoming aware of a situation/something
Help change perceptions
Non hostile

5. Your story Working with people next to you, share your story with them
What are the 5 important things that matter?
Determine the main gist of the shared stories

6. The gist - Something to tell!
Excellent care
Unsatisfactory care (physical/emotional harm)
Good practise/new research
Quality improvement

7. Quality improvement
Stories focuses on individuals via mental models (VBA)
Event alignment (timeliness & sequences)
Made up from network of events, actions, relationships and environments
Ethics - expected behaviours
Bridges gaps between formal and informal cultures

8. Capturing stories The 21st Century - We are changing
Digital Storytelling
Blogs/Wikis
Web20 Tools
Recordings
Australia Centre for the Moving Image
ACMI
Training for the Last Run

9. Digital storytelling:
Digital storytelling refers to a short form of digital media production that allows everyday people to share aspects of their life story. "Media" may include the digital equivalent of film techniques (full- motion video with sound), animation, stills, audio only, or any of the other forms of non-physical media (material that exists only as electronic files as opposed to actual paintings or photographs on paper, sounds stored on tape or disc, movies stored on film) which individuals can use to tell a story or present an idea. Source:
Microsoft Photostory, Windows Movie Maker, Apple iMovie, Apple iPhoto Journals, Audacity by Sourceforge
Apps - SonicPics by Humble Daisy Inc., Backspaces by Backspaces Inc.

10. Blogs & Wikis
A blog is a discussion or informational site published on the World Wide Web and consisting of discrete entries "posts" typically displayed in reverse chronological order A wiki is a website which allows its users to add, modify, or delete its content via a web browser. Most are created collaboratively. Wikis serve many different purposes, such as knowledge management and notetaking. Wikis can be community websites Source:
Common blog - Blogger, EduBlog, Tumblr, WordPress
Common wikis - Wikispaces

11. Web 20 Tools
A Web 2.0 site may allow users to interact and collaborate with each other in a social media dialogue as creators of user-generated content in a virtual community, in contrast to websites where people are limited to the passive viewing of content. Examples of Web 2.0 include social networking sites, blogs, wikis, video sharing sites, hosted services & web applications Source:
Online tool for social comment and reflection: VoiceThread, FaceBook, Google+, YouTube, IM

12. Recording - Audacity
Audacity is a free digital audio editor and recording application, available for Windows, Mac OS X, Linux and other operating systems. Audacity was the 11th most popular download from SourceForge, with 76.5 million downloads. Audacity won the SourceForge 2007 and Community Choice Award for Best Project for Multimedia Source:

13. Pen & Paper

14. Good listeners
After listening to stories, what follow up questions may help?
How would you like me to be involved?
How long has this been an issue/had a positive impact?
What action have you taken?
What is the outcome you are looking for?
What is the best way to move forward?

15. Actions and Reflection
What are the common themes from the stories?
How can we improve the situation?
Can we act to maintain/improve safety to patients by the stories they tell?
Can these stories impact on quality improvement policies?