1. Welcome! Welcome! Pathways Information

2. Table of Contents: What is Pathways? Why we think it will transform support staff experiences in workplace learning Considerations for the learning conversation What skills are highlighted in the series and what the map looks like What is Skillsoft? How to sign up for both Questions

3. What is it? Pathways is a new self-directed learning series intended to enable staff to: explore several paths of work-place skills track to positive experiences and careers at the U of A. Attend face-to-face and online learning sessions discover and unleash your potential learn more, do more, and be more successful.

4. How did we get here? 2008 Focus groups identified 7 competencies NASA Executive approved in principle 2009 Validation survey sent to random sample of NASA staff across University 2009 – 2011 Program and curriculum development 2012 Launch

5. Why Pathways? A learning model focused on support staff professional development Clear expectations about skills to learn, practice, talk about and demonstrate A consistent approach to development across campus Potential connection between career plans and work goals Tools for conversations about practice, progress and success!

6. Whats in it for you? LOTS of choice Processes established to recognize success Sense of connection to a bigger picture Common language to enable learning plan conversations

7. What are the Competencies? Organizational Citizenship Communicate Provide Service Thrive as a Team Member Be Adaptable and Flexible Utilize Technology and Equipment Demonstrate Professionalism http://www.hrs.ualberta.ca/Learning/Pathways

8. Example Competency Descriptors: A1. Identify and apply applicable legislation and policy: i.Comply with legislation, collective agreements, policy & procedure related to my position ii.Navigate Governance iii.Demonstrate accountability iv.Protect the reputation of the department and University A2. Apply knowledge of the University culture to complete tasks: i.Encourage others to participate in University orientation processes ii.Investigate and access resources iii.Use formal and informal work structures to complete required tasks iv.Establish working relationships v.Familiarize yourself with unwritten rules vi.Integrate into the University Culture vii.Demonstrate Self-Management viii.Exercise judgment ix.Demonstrate sensitivity to diversity A3. Connect your work goals with the Universitys vision: i.Apply work unit guidelines and standards to new situations ii.Use the Universitys business plan to align your work iii.Develop plans and organize resources iv.Pursue professional development A4. Support our respectful workplace: i.Demonstrate Self-Management ii.Pursue professional development iii.Demonstrate accountability iv.Balance work and life v.Pursue personal development vi.Develop plans and organize resources vii.Demonstrate integrity viii.Demonstrate dependability ix.Exercise judgment x.Use diplomacy and tact when interacting with others xi.Identify and solve problems xii.Protect the reputation of the department and University xiii.Demonstrate a sensitivity to diversity xiv.Maintain confidentiality

9. What does this mean for staff: You have another set of opportunities to focus on the skills that will round out your current abilities: Are there areas that I need to work on? Meet with your supervisor to agree on a plan for learning which links to work success Give yourself time to slowly move through the content and practice it Schedule follow ups with your supervisor to track your learning

10. What does this mean for Supervisors?: Assist staff in choosing content which will round out the individuals current abilities by: Familiarize yourself with the competency map to coach people about it Talk to staff about plans for learning which link to work success and set reasonable expectations Determine what time might be available for staff to move through the learning and practice skills Schedule follow ups with your staff to track learning and progression

11. What does the map look like? A1. Identify and apply applicable legislation and policy: i)Comply with legislation, collective agreements, policy & procedure related to my position ii)Navigate Governance iii)Demonstrate accountability iv)Protect the reputation of the department and University A2. Apply knowledge of the University culture to complete tasks: i.Encourage others to participate in University orientation processes ii.Investigate and access resources iii.Use formal and informal work structures to complete required tasks iv.Establish working relationships v.Familiarize yourself with unwritten rules vi.Integrate into the University Culture vii.Demonstrate Self-Management viii.Exercise judgment ix.Demonstrate sensitivity to diversity A3. Connect your work goals with the Universitys vision i) Apply work unit guidelines and standards to new situations ii) Use the Universitys business plan to align your work iii) Develop plans and organize resources iv) Pursue professional development A4. Support our respectful workplace i.Demonstrate Self-Management ii.Pursue professional development iii.Demonstrate accountability Balance work and life iv.Pursue personal development v.Develop plans and organize resources vi.Demonstrate integrity vii.Demonstrate dependability viii.Exercise judgment ix.Use diplomacy and tact when interacting with others x.Identify and solve problems xi.Protect the reputation of the department and University xii.Demonstrate a sensitivity to diversity xiii.Maintain confidentiality Pathways Courses Celebration points Other courses along the learning path SkillSoft courses

12. Organizational CitizenshipDiversity on the job, Effective Interfunctional Relationships, Time Management, Developing Your Reputation of Professionalism CommunicateCommunication Business Etiquette, Using Email Effectively, Business Writing, Workplace Conflict, Giving Feedback Provide ServiceCustomer Service Processes and Procedures, Dealing with Irrational Customers, Internal customer service Thrive as a Team MemberUsing Emotional Intelligence, Personal Accountability, Effective Team Communication, Valuing Team Diversity Demonstrate Adaptability & FlexibilityGenerating Creative ideas, Problem Solving, Understanding Change Use technology & equipmentDesktop Software 60 Pathways Courses online http://www.hrs.ualberta.ca/Learning/Pathways

13. What is Skillsoft? Over 1,000 Online courses Simulations Job Aids Short videos Business Challenge Interactive scenarios Books 24x7

14. Three Streams of Pathways & Business Skills Leadership Advantage Desktop Software All faculty and staff members Supervisors and Academic staff Support staff

15. Business Skills Courses SalesMarketingManagement Finance & Accounting Industry Foundations Project Management Operations Human Resources

16. Leadership Advantage Themed resources for supervisors and leaders include: Accountability Attracti ng & Retainin g Talent Building & Leading Teams Coaching Giving & Receiving Feedback Leading Change Transitioning as a New Manager Managing Diversity Managing Performance Goal Setting Developing People

17. How do Support Staff sign up? Email monthly news: Make sure you are on our Workplace Learning List serve http://www.mailman.srv.ualberta.ca/mailman/listinfo/ workplace-learning If you register for Skillsoft and you will automatically be signed up to receive the information on upcoming Pathways face-to-face sessions. www.hrs.ualberta.ca/stafflearning/skillsoftwww.hrs.ualberta.ca/stafflearning/skillsoft or http://www.surveymonkey.com/s/CS9J2ZP

18. A1. Identify and apply applicable legislation and policy: i)Comply with legislation, collective agreements, policy & procedure related to my position ii)Navigate Governance iii)Demonstrate accountability iv)Protect the reputation of the department and University A2. Apply knowledge of the University culture to complete tasks: i.Encourage others to participate in University orientation processes ii.Investigate and access resources iii.Use formal and informal work structures to complete required tasks iv.Establish working relationships v.Familiarize yourself with unwritten rules vi.Integrate into the University Culture vii.Demonstrate Self-Management viii.Exercise judgment ix.Demonstrate sensitivity to diversity A3. Connect your work goals with the Universitys vision i) Apply work unit guidelines and standards to new situations ii) Use the Universitys business plan to align your work iii) Develop plans and organize resources iv) Pursue professional development A4. Support our respectful workplace i.Demonstrate Self-Management ii.Pursue professional development iii.Demonstrate accountability Balance work and life iv.Pursue personal development v.Develop plans and organize resources vi.Demonstrate integrity vii.Demonstrate dependability viii.Exercise judgment ix.Use diplomacy and tact when interacting with others x.Identify and solve problems xi.Protect the reputation of the department and University xii.Demonstrate a sensitivity to diversity xiii.Maintain confidentiality Questions?