1. Moni McIntyre, Ph.D. Duquesne University Click here for instructions.

2.  Navigation through the course will occur by clicking on the following action buttons located in the lower right corner of each screen: The HOME button will be placed in the center of each slide and will bring you to the Table of Contents for further navigation. The NEXT and BACK buttons will move you through the course content. The EXIT button will be placed at the end of each Unit and will return you to the course menu.

3.  This course is meant to be self-paced, though there will be opportunities to interact with your local and global JPIC groups.  Course content and activities should be completed in the order that they are presented to maximize student success.  The Table of Contents will be your starting point for each Unit

4.  Each type of course activity has a unique icon located in the upper right corner of the screen.  In this course you will: Global discussion Watch video Online journal Local discussion Read online ReflectCreate doc Quiz/test

6. This unit is divided into several components. Start with the Unit 4 Information OR click on the link below to navigate to the component where you left off. Revisit as needed.  Unit 4 Information Unit 4 Information  4.1 Conflicts and Personal Responsibilities 4.1 Conflicts and Personal Responsibilities  4.2 Conflicts in My Life 4.2 Conflicts in My Life  4.3 Resolving Conflict in Ministry 4.3 Resolving Conflict in Ministry

7. R-E-S-P-E-C-T : Find out what it means to me. --Aretha Franklin

8. This unit offers an opportunity for the student to read a text that can readily be applied to one’s ministry in the church. It is an accessible overview of the key concepts that one needs in order to analyze conflicts in the ministerial setting. Completing the exercises in the book encourages readers to reflect on conflicts in their own lives.

9.  To discover one’s own predominant conflict style  To learn effective ways of giving and receiving feedback  To reflect upon ways to engage in conflict with one’s superiors, peers, and constituents  To prepare for conflicts in one’s life

10.  Five ways to engage in conflict  Ways to listen  Ways to give and receive feedback  How to stay calm in a conflict

12. View the Lecture (02:29) Read the Text of the Lecture

14. Take some private time to reflect on the following questions:  In what areas in my life do I find myself in conflict with another person or group?  When was the last time I had a significant conflict? Who was there? What happened? How did I react?  What are the areas of my life in which I anticipate conflicts? What might precipitate a conflict in one of these areas? How do I wish to respond?  What would help me to respond better in interpersonal conflicts?

15. After reflecting privately on the questions from the previous screen, share your ideas in a Local Group Discussion.

17. Click here to go to Gumberg Library’s E-Reserves to find Reading #3. Then:here >select instructor JPIC >choose Course Number JPIC210 >enter the course password from your coordinator >choose Reading #3: Resolving Conflicts on the Job. 2nd ed. By Bill Withers and Jerry Wisinski. New York: American Management Association, 2007. Electronic Book. OPTIONAL: Reading#3 GuideReading#3 Guide **Move forward to Continue Activity Instructions

18. While reading Resolving Conflicts on the Job, pay attention to the following important concepts:  Conflict’s effect on communication and effects of communication breakdown on conflict  Potential results of conflict management and/or resolution  Reasons why conflicts occur at work  Domino effect  Listening skills and conflict  Levels of active listening  Approaches to delivering important information **More reading points on next slide

19.  Managing conflicts when giving feedback  Types of conflict behavior  Gunnysacking  Building assertive skills  Conflicts and organization levels  Managing conflict when managing others  Approaches to team building  Characteristics of effective leaders  The “five whys” of conflict **Back to Reading #3 information

20.  Choose at least five of the exercises in the book and complete them.  Use JPIC Unit 4 Exercise log doc to help you keep track of your activities.JPIC Unit 4 Exercise log doc  Click on each of the Gray boxes to complete the document on your own.  Note the areas that you wish to explore further.  Be sure to SAVE your work for future reference.  At the bottom of the Exercise log from above, Write a two page assessment of the strengths and weaknesses you displayed as you handled conflicts in your ministry during the past month.

21.  Unit 4 considered practical skills and strategies used by disputants in conflict. It utilized a simple textbook and its exercises.  It also invited students to reflect on themselves as disputants.

22. Please return to the Table of Contents using the HOME button to review any material or EXIT to the course menu.