1. Honeywell Confidential – Do not forward or distribute 1 Manage Customize Triage Integrate LifeStream™ Manager Utilizing Reports Compatible with LifeStream Version 4.12 CP372.01

2. Honeywell Confidential – Do not forward or distribute 2 LifeStream Manager: Utilizing Reports Prove an understanding of the three standard report types and how to use them to enhance your TeleMonitor program and manage patients more effectively. Be able to export and share these reports as needed. Goal Know the basics of how to use LifeStream reports as an effective management application. Recommend key actions and steps to effectively utilize these reports. Objectives Module Length: About 60 minutes Best Practice: Access to the LifeStream Manager application is recommended if completing training as a self-study, or in conjunction with Clinical Consultant training. Pre-requisite: Designed for users with 6 weeks or more of data in their LifeStream application, after completion of LifeStream Basics and Intermediate Training. Evaluation: LifeStream Application Competency

3. Honeywell Confidential – Do not forward or distribute 3 Standard Reports Review –Exporting to various formats for expanded use / integration –Patient Reports –Site Reports –Organization Reports Training Agenda Disclaimer: Reports displayed are for demonstration purposes only – data is fictional

4. Honeywell Confidential – Do not forward or distribute 4 After completion of this training module, you will have the tools you need to fully utilize LifeStream Reports. Understand the basic reporting functions in LifeStream. Analyze key metrics and generate evidence to determine if Key Performance Indicators have been achieved and maintained. Knowledge of how reports can be generated to: Quantify and measure the value of TeleHealth. Identify metrics or processes that need attention. Be able to export reports for storage and review. Applications For Your TeleHealth Program

5. Honeywell Confidential – Do not forward or distribute 5 Before You Start For all reports, always click Report Options in the menu bar above your report screen in order to customize the data presented. Different reports may be displayed by selecting Sites/Categories drop down: Underlined columns may be sorted by clicking once or twice on the heading.

6. Honeywell Confidential – Do not forward or distribute 6 Sharing Reports All standard reports may be shared in many ways with just a few simple clicks. Click to print via the regular print settings window. Instant one-click printing will print the report displayed on the user’s screen. Click to fax a report. Save a report in a variety of file formats, (shown on the right). If exporting as a graphic document, you will have the ability to choose a graphic file format and the desired picture resolution. You may also send a report via email, directly from LifeStream. You may choose a variety of export options (seen below). You will also be able to choose where to save the document. This menu bar is displayed above any report.

7. Honeywell Confidential – Do not forward or distribute 7 Sharing Reports: Best Practices Always get permission to share reports with other care providers and patients. Ensure the recipient is aware of what report is being sent. Always follow privacy policies when transmitting patient information. Follow-up directly with the recipient to interpret the information properly. Save files in a consistent and universal file format, per your organization’s data collection policies. If you are unsure about file formatting, contact your administrator. Sharing is a powerful tool, when it is done properly. Here are a few best practices when regularly working with reports:

8. Honeywell Confidential – Do not forward or distribute 8 Standard Reports: Basic Functionality Review 1 1 2 2 3 3 You will learn about these types of reports: Patient Reports > Site Reports> Organization Reports >

9. Honeywell Confidential – Do not forward or distribute 9 9 Equipment Configuration History Report Here you can view data about monitor equipment changes. In this case, we see the monitor configuration was overwritten by someone. The program manager can discover who made changes and why. Discover the programmed questions for a patient’s monitor and technical info to troubleshoot problems. Patient Reports >

10. Honeywell Confidential – Do not forward or distribute 10 Generate a graphic display of biometric health data. Graphical Trends Report Reports can be customized to display a variety of time frames, vital signs and device test results. Go to the “Report Options” icon (arrow #1) to get the settings screen. After you select the “Report Options” icon, a screen (arrow #2), allows you to adjust your patient report with a variety of inputs. 1 2 Patient Reports >

11. Honeywell Confidential – Do not forward or distribute 11 Display a trend report containing patient vital information in an “at-a-glance” format for quick reference. Multi-Patient Trends Report Patient Reports > Can be displayed in graphic or tabular format and customized Print/fax all of the patients for one physician or case manager in one step.

12. Honeywell Confidential – Do not forward or distribute 12 1. Select the date range. Multi-Patient Trends Report 2 2 1 1 3 3 4 4 2. Select a tabular or graphical trend report. 3. Select the items to include. 4. Group patients by their Sites/Categories, such as: Physician; Care Provider or Diagnosis The information displayed depends on the report options that are selected. After you select the “Report Options” icon, customize the options as needed. Patient Reports >

13. Honeywell Confidential – Do not forward or distribute 13 Contains patient information including: General Notes; Standing Orders; Medications; Diagnoses; and Responses to Vital Sign Readings. Notes Report Use as needed during triage or clinical review for patient management. Useful to bring up an at-a-glance recap for a selected patient. Reports will be organized into sections like this for easy reference: Patient Reports >

14. Honeywell Confidential – Do not forward or distribute 14 Display the audit trail of a patient within a defined time frame as well as the actions/details associated with an event. Patient Activity Report Run weekly to review clinician productivity and management of TeleHealth patients. Report Options include adjusting the Report Period: Patient Reports >

15. Honeywell Confidential – Do not forward or distribute 15 Presents patient information such as: Alert Limits; Medications; Diagnoses; Contacts; Care Providers and Insurers. Print out as hard copy of patient information as required. This report is often used in accordance with emergency preparedness plans. Patient Information Report Patient Reports >

16. Honeywell Confidential – Do not forward or distribute 16 Display data includes vital sign data such as: Diagnoses; Alerts; Responses to Vitals; Clinician/Patient-Entered Vitals; as well as other content. Tabular Trends Report Select Report Options to customize report. Select Report Options to customize report. Patient Reports >

17. Honeywell Confidential – Do not forward or distribute 17 Display the response(s) and comments regarding a patient’s TeleHealth readings. Report Options include: Report Period; Responses(s); and Response Detail (free text comments). Response to Vitals Report Patient Reports >

18. Honeywell Confidential – Do not forward or distribute 18 Response to Vitals Report Report Use: To review patient management including: the number of phone calls to the physician; unscheduled clinical visits; and patient education. To review triage responses after an emergent care event. As supportive evidence for continued services To coordinate triage responses and patient education to overall plan of care Run monthly and bi-monthly to improve patient management and clinical efficiency.

19. Honeywell Confidential – Do not forward or distribute 19 Recap: Patient Reports Analyze clinical data to ensure consistent standards of practice Display trends in a graphical, easy-to-read and printable format. Evaluate Key Performance Indicators The Power of On-Demand Data

20. Honeywell Confidential – Do not forward or distribute 20 Equipment History Report Review patient equipment for infection control or tracking purposes. In the event of an infectious disease outbreak, this report gives you the ability to retrace which patients used the monitor. View equipment history by patient or by serial number. Pull report by patient name or serial number and select the time period. Manage equipment and inventory effectively with a full history report. Site Reports>

21. Honeywell Confidential – Do not forward or distribute 21 Display a listing of equipment sorted by status and type. Equipment List Site Reports>

22. Honeywell Confidential – Do not forward or distribute 22 Track number of monitor units assigned and calculate the percentage of units in use to determine the amount of patients currently under TeleHealth monitoring. Sort by all equipment or sort by a particular type of equipment. Keep a concise record of units, serial numbers and notes on all of the equipment. Use the Sites/Categories drop down menu in the upper right corner for smaller data sets. Equipment List

23. Honeywell Confidential – Do not forward or distribute 23 Lists clients who started and stopped monitoring within a user-defined time period. Monitoring Summary Report Site Reports>

24. Honeywell Confidential – Do not forward or distribute 24 Displays a list of expected patient readings; received readings; red alert readings and percent of compliance. Remember that all reports may be exported to Excel or other formats for your convenience. Patient Compliance Report Site Reports>

25. Honeywell Confidential – Do not forward or distribute 25 Patient Compliance Report Report Use: Compare the amount of expected readings with the actual readings received, as well as the amount of red alerts for each patient. Review the percentage of patient compliance within a defined period of time. Report Options include Unscheduled Readings as well. Analyze Analyze the percentage of patient compliance and compare. Reallocate resources if necessary. Determine patient parameters settings. Improve clinical efficiency. Note patient instability and adjust care plan based on monitor readings. Determine amount of patient knowledge about equipment and plan patient education.

26. Honeywell Confidential – Do not forward or distribute 26 Display the name, phone number and address/relationship to the patient. Print for on-call and emergency preparedness purposes. Report Options: May display active patients or both active and inactive patients. Patient Contact List Report Site Reports>

27. Honeywell Confidential – Do not forward or distribute 27 Displays a list of active/inactive patients including their monitoring start/end date, insurer, diagnosis, custom fields and more. Use this report daily to create a comprehensive list of active and inactive patients. Patient List Report Site Reports>

28. Honeywell Confidential – Do not forward or distribute 28 Patient List Report Use this report to calculate the average length of service for your patients. Analyze the length of service on TeleHealth and Key Performance Indicators. Note the correlation between length of TeleHealth service and outcomes.

29. Honeywell Confidential – Do not forward or distribute 29 Displays patients who are on suspension for a specified date. It is useful to review daily in order to assess the workload. Suspension Summary Report Site Reports>

30. Honeywell Confidential – Do not forward or distribute 30 Multi-Patient Response to Vitals Report Select Report Options to adjust report scope at any time. Site Reports>

31. Honeywell Confidential – Do not forward or distribute 31 Multi-Patient Response to Vitals Options After selecting Report Options, customize the report by first selecting the Diagnosis and the Report Period. The Responses to Include and Response Details must also be chosen. Once you select a diagnosis, click the icon (indicated by the arrow on the left,) to add a Diagnosis to the list. A single arrow adds one Diagnosis to the List Click the double arrow icons to add or remove the entire Diagnosis list.

32. Honeywell Confidential – Do not forward or distribute 32 Multi-Patient Response to Vitals Report This report display (left) numbers all of the patients in the system with a selected diagnosis. Use regularly to review the responses to vital signs in order to improve patient management and clinical efficiency. Review patient management like the amount of phone calls to a physician, unscheduled clinical visits, patient education and more. Review triage responses after an event. Coordinate triage responses and improve patient awareness of the overall care plan. Program manager can pull the report in order to get a quick idea of how the clinicians are responding to the data and then provide feedback to the clinicians on charting.

33. Honeywell Confidential – Do not forward or distribute 33 Allows the LifeStream user to track and monitor all outcomes questions, messages, reminders, and/or requests for a patient to retest during a specified time period. This also tracks which clinician sent a message, who acknowledged it and whether the patient complied. The monitor must be compatible with the patient messages feature (Genesis DM Version 4.12.11A and above). The customer PIN must have the “Patient Messages” option enabled. The LifeStream user must be signed into LifeStream as a Clinician, Clinician/ Administrator or Administrator. Patient Messaging Report Patient Messaging Improves the Quality of Care! Patient messaging is essential when an agency does not have the resources to place phone calls to patients on a routine basis. Messaging may answer non-emergency questions, educate customers and provide personalized reminders! Site Reports>

34. Honeywell Confidential – Do not forward or distribute 34 Recap: Patient Reports Track and manage equipment Summarize monitoring and compliance data View daily suspensions for resource planning. Evaluate Key Performance Indicators The Power of Site-Specific Reporting

35. Honeywell Confidential – Do not forward or distribute 35 Clinician Activity Reports Administrators have access to the detail of clinician activities to determine staffing patterns. Administrators may provide reassurance to interested parties that an audit trail is securely produced. Use to understand who performed any actions related to a patient. Document for compliance purposes. Can be easily printed and exported for data collection. Organization Reports >

36. Honeywell Confidential – Do not forward or distribute 36 Clinician Activity Reports After selecting Report Options, choose the user, the Report Period and click Preview.

37. Honeywell Confidential – Do not forward or distribute 37 Insurers and Provider List Both of these lists can be quickly generated to understand the amount of patients in different insurance groups. New referrals could be targeted with these lists. Organization Reports >

38. Honeywell Confidential – Do not forward or distribute 38 This report helps reveal critical patient data that is gathered when the patient is asked Outcomes Questions. Outcomes Questionnaire Report Organization Reports >

39. Honeywell Confidential – Do not forward or distribute 39 Report Use: Quantify medication changes and self-reported clinical events. Be proactive in measuring outcomes on a weekly basis. Analyze and improve outcomes or intercede with medication changes. You may sort data by month; detail by month; details by patient; and by Site/Category. Outcomes Questionnaire Report

40. Honeywell Confidential – Do not forward or distribute 40 Select Outcomes Questionnaire checkbox under Demographics menu (right) if you want the selected patient added to a questionnaire. Remember: Questions need to be programmed into the monitor. Setting Up the Outcomes Questionnaire Report

41. Honeywell Confidential – Do not forward or distribute 41 In addition to the Responses and Comments fields, the Outcomes Questions allow for the clinical to provide additional information about the “Yes” response(s) to questions number 48- 51 1. Responses: In this instance, the clinician selected Changed Medication and Visited Emergency Department. Note: If the patient answers Yes to one or more questions, the clinician must provide a response to the follow up questions listed in the Outcomes Questionnaires field before acknowledging the reading. 2. Outcomes Questionnaire: Because the patient answered Yes to question 48 and 50, the clinician is prompted to select a cause for the ER visit. The clinician will scroll down to respond to the additional prompt associated with question 50. 3. Comments: The clinician also entered comments to further describe the episode. 1 2 3 Understanding the Outcomes Questionnaire Report

42. Honeywell Confidential – Do not forward or distribute 42 Sites & Categories Report Display program details such as the amount of equipment in use compared with the amount of active patients, for example. Managers may run this report monthly to determine how active the program has been. Organization Reports >

43. Honeywell Confidential – Do not forward or distribute 43 Display system messages and errors for a designated report period. Run this report daily! This is important to identify and correct all errors listed. Be sure to check all of the error boxes. Any monitors listed here have data coming in to LifeStream but are not assigned to a patient. To clear items, go to the System Log in the Tools menu. System Log Report Organization Reports >

44. Honeywell Confidential – Do not forward or distribute 44 Underlined items may be sorted! Get a report of all users and other useful information that can be sorted. Make sure to use the sites and categories button to filter the user data. User List Report Organization Reports >

45. Honeywell Confidential – Do not forward or distribute 45 Recap: Patient Reports View insurers and providers lists to find referrals. Report on all outcomes questions. Take a snapshot of program activity at sites/categories. View system logs daily and address any errors. The Power of Organizational Reports

46. Honeywell Confidential – Do not forward or distribute 46 Best Practices – May 13 Advanced Training – May 20 Basic Training – June 17 You will receive an email after this webinar with slides and links to register for more courses. Have new staff members you’d like to get new course notifications to? We’ll invite them. Additional LifeStream Training Modules

47. Honeywell Confidential – Do not forward or distribute 47 Additional Educational Resources Access manuals, training, and confirm your LifeStream version via the Help Menu Access monitor support material and clinical documents via the password-protected pages on our site: http://www.honeywelllifecare.com/LifeStream-services/clinical-support/ Contact your Honeywell Life Care Solutions team: Regional Territory Manager Clinical Consultant Customer Service: 888-353-5404