1. GDT Automated Scheduling and Operations with C2O

2. GDT Automated Scheduling and Operations with C2O Doug Evans GDT 2006 International User Conference: Evolving the Legacy – Revolutions June 25 - 28  Palm Springs, California C2O Going Beyond “just scheduling”  In a typical IT Environment, demand is extremely high n Supplying and Supporting resources can monopolize time that could be better utilized on innovation and productivity.  Demand is high and service levels must constantly be met.  Industry Views n CRM – customer relationship management (meeting the customer needs in the most efficient way) n SCM – Supply Chain Management (Managing the process of moving goods from the customer order thru distribution to the customer) n ERP – Enterprise Resources Planning – to help put the resources of an organization to the best possible use.

3. GDT Automated Scheduling and Operations with C2O Doug Evans GDT 2006 International User Conference: Evolving the Legacy – Revolutions June 25 - 28  Palm Springs, California C2O Going Beyond “just scheduling”  To help handle administrative and operative tasks, companies purchase software to interact with the different environments in the architecture. n BladeLogic l Data Center Automation software to help IT organize, manage, control and enforce configuration changes. n NetCool l Software that allows organizations to collect realtime data from across the IT infrastructure, consolidate the data into management consoles, analyze and automate responses

4. GDT Automated Scheduling and Operations with C2O Doug Evans GDT 2006 International User Conference: Evolving the Legacy – Revolutions June 25 - 28  Palm Springs, California C2O Going Beyond “just scheduling”  It is not the idea that C2O should do exactly what the other software is doing “Reinventing the wheel” but to take things a step or two further with a better mechanism of response to conditions where you can have C2O actually do further “TRIAGE” work.

5. GDT Automated Scheduling and Operations with C2O Doug Evans GDT 2006 International User Conference: Evolving the Legacy – Revolutions June 25 - 28  Palm Springs, California C2O Going Beyond “just scheduling” Standards and Compliancy  To add more complexity, corporate standards have been defined and must be followed. n ITIL – IT Infrastructure Library l Addressing Change Management  To insure that standardized methods and procedures are used for efficient and prompt handling of all changes, in order to minimize the impact of change related incidents upon service quality and consequently to improve the day-to-day operations of the organization. n Six Sigma  A disciplined, data-driven approach and methodology for eliminating defects in any process from manufacturing to transactional and from product to service. n COBIT  Designed on the perception that there are three levels of management for information technology resources (domains, processes and activities/tasks). The intent is that the grouping of the activities/tasks to processes and processes to domains has a logical organization which permits the clear definition of goals for tasks and measurable results which permit “life-cycle” management for IT resources.

6. GDT Automated Scheduling and Operations with C2O Doug Evans GDT 2006 International User Conference: Evolving the Legacy – Revolutions June 25 - 28  Palm Springs, California C2O Going Beyond “just scheduling”  How can one make IT department more streamlined?  How does one make a company standards compliant?  Is there an easy to use interface to handle simple day to day, as well as very complex tasks with a click of a button?

7. GDT Automated Scheduling and Operations with C2O Doug Evans GDT 2006 International User Conference: Evolving the Legacy – Revolutions June 25 - 28  Palm Springs, California C2O Going Beyond “just scheduling”

8. GDT Automated Scheduling and Operations with C2O Doug Evans GDT 2006 International User Conference: Evolving the Legacy – Revolutions June 25 - 28  Palm Springs, California C2O SAP AS400 GCOS7 MVS SAP AS400 GCOS7 GCOS7 / U GCOS8 MVS Node -agent Web Server w/ C2O Content C2O Browser Web browser C2O RDBMS Reporter.cfg C2O Commander.cfg C2O Reporter.cfg Node -agent C2O Proxy.cfg WSD UNIX 2000 UNIX RDBMS C2O Archiver Repository C2O Sec Server RDBMS C2O Security Repository C2O data interface C2O data interface C2O User interfaces C2O Proxies C2O Client Nodes C2O Reporting C2O Core Server Nodes C2O central node.cfg GDT

9. GDT Automated Scheduling and Operations with C2O Doug Evans GDT 2006 International User Conference: Evolving the Legacy – Revolutions June 25 - 28  Palm Springs, California C2O  C2O sits in the middle of your environment and orchestrates activity across all of the components in your IT environment. A key feature is that C2O eliminates departmental silos, so that. For example, a system administrator can interact more cohesively with a network administrator, a DBA, an application developer.

10. GDT Automated Scheduling and Operations with C2O Doug Evans GDT 2006 International User Conference: Evolving the Legacy – Revolutions June 25 - 28  Palm Springs, California Customer Facing Repositories Networking Departmental Router Switch Oracle MS SQL Mail Web Accounting Purchasing CMDB FTP Firewall CRM Tools BladeLogic NetCool Remedy Back Office WebSphere Crystal Reports LDAP

11. GDT Automated Scheduling and Operations with C2O Doug Evans GDT 2006 International User Conference: Evolving the Legacy – Revolutions June 25 - 28  Palm Springs, California Putting C2O to work  Example: if a mail server is upgraded n Let C2O update your CMDB (configuration management database) repository system CMDB

12. GDT Automated Scheduling and Operations with C2O Doug Evans GDT 2006 International User Conference: Evolving the Legacy – Revolutions June 25 - 28  Palm Springs, California Putting C2O to work  Your asset management application can be given tasks to accomplish Change Management Asset Management App Release Management BladeLogic

13. GDT Automated Scheduling and Operations with C2O Doug Evans GDT 2006 International User Conference: Evolving the Legacy – Revolutions June 25 - 28  Palm Springs, California Putting C2O to work  Help desk tickets (and other ticketing system tickets) can be created dynamically. Below showing interface with Help Ticket software “Remedy”

14. GDT Automated Scheduling and Operations with C2O Doug Evans GDT 2006 International User Conference: Evolving the Legacy – Revolutions June 25 - 28  Palm Springs, California Putting C2O to work  Administrators or support can be sent mail or paged with the mail server modification information

15. GDT Automated Scheduling and Operations with C2O Doug Evans GDT 2006 International User Conference: Evolving the Legacy – Revolutions June 25 - 28  Palm Springs, California C2O The WatchDog CMDB  Process information  Communicate status  React on conditions  Determine which actions to take  Trigger and mail reports

16. GDT Automated Scheduling and Operations with C2O Doug Evans GDT 2006 International User Conference: Evolving the Legacy – Revolutions June 25 - 28  Palm Springs, California Working Example of a Watch Dog!

17. GDT Automated Scheduling and Operations with C2O Doug Evans GDT 2006 International User Conference: Evolving the Legacy – Revolutions June 25 - 28  Palm Springs, California Working Example of a Watch Dog!

18. GDT Automated Scheduling and Operations with C2O Doug Evans GDT 2006 International User Conference: Evolving the Legacy – Revolutions June 25 - 28  Palm Springs, California Working Example of a Watch Dog!

19. GDT Automated Scheduling and Operations with C2O Doug Evans GDT 2006 International User Conference: Evolving the Legacy – Revolutions June 25 - 28  Palm Springs, California Working Example of a Watch Dog!

20. GDT Automated Scheduling and Operations with C2O Doug Evans GDT 2006 International User Conference: Evolving the Legacy – Revolutions June 25 - 28  Palm Springs, California Working Example of a Watch Dog!

21. GDT Automated Scheduling and Operations with C2O Doug Evans GDT 2006 International User Conference: Evolving the Legacy – Revolutions June 25 - 28  Palm Springs, California Working Example of a Watch Dog!

22. GDT Automated Scheduling and Operations with C2O Doug Evans GDT 2006 International User Conference: Evolving the Legacy – Revolutions June 25 - 28  Palm Springs, California Working Example of a Watch Dog!

23. GDT Automated Scheduling and Operations with C2O Doug Evans GDT 2006 International User Conference: Evolving the Legacy – Revolutions June 25 - 28  Palm Springs, California Disaster Recovery Maintaining Business Continuity

24. GDT Automated Scheduling and Operations with C2O Doug Evans GDT 2006 International User Conference: Evolving the Legacy – Revolutions June 25 - 28  Palm Springs, California Disaster Recovery Maintaining Business Continuity Maybe Mainframe Is down? User Input C2O Form

25. GDT Automated Scheduling and Operations with C2O Doug Evans GDT 2006 International User Conference: Evolving the Legacy – Revolutions June 25 - 28  Palm Springs, California Disaster Recovery Maintaining Business Continuity

26. GDT Automated Scheduling and Operations with C2O Doug Evans GDT 2006 International User Conference: Evolving the Legacy – Revolutions June 25 - 28  Palm Springs, California Using SNMP to get information on Network Devices

27. GDT Automated Scheduling and Operations with C2O Doug Evans GDT 2006 International User Conference: Evolving the Legacy – Revolutions June 25 - 28  Palm Springs, California Checking for Intruders