1. Week 11 – Trade/Quality Practical Business English Professor Hayashi

2. Trade/Quality attendance/homework check review vocabulary language review quick role play case study

3. Review 1) Fill in the blank: A proper _________ should not include your picture, blood type, or family history. You need it to pop in order to secure an ____________ with your potential employer. This will be your first and second impression with the company. Don’t forget to include a _________ ______ that highlights your skills in a personal way and is addressed to your interviewer. Hopefully you will get the job and pass the 3-6 month __________________ to be hired full time. resume interview covering letter probationary period

4. Review How do you POLITELY ask someone for the following information? age marital status salary phone number

5. Review Answer the following job interview questions for a point: Tell me about yourself. What are your strengths? What are your weaknesses? Do you have any questions?

6. Vocabulary – Pg. 77 Exercise A 1) controls 2) taxes 3) liberalise 4) barriers 5) borders 6) customs

7. Vocabulary – Pg. 77 Open Markets (Trade without restrictions on the movement of goods) Protected Markets (Trade with restrictions on the movement of goods, for example, import taxes) open bordersbarriers free portdeveloping industries dumpingtariffs laisser-fairestrategic industries liberaliserestrictions deregulationquotas customs subsidise regulations

8. Vocabulary – Pg. 78 Exercise F 1. e 2. d 3. f 4. b 5. g 6. c 7. a

9. Language Review – Pg. 80 Let’s review page 80 Exercise A: 1.If you give us a discount of 10%, we’ll place a firm order. 2.Will you deliver by the end of the month if we pay the transport costs? 3.If you lower your price by 5%, we’ll buy at least 5,000 units. 4.Would it help you if we sent the goods by air? 5.If you don’t improve your delivery times, we’ll have to find a new supplier. 6.If we joined an association of producers, we would get a better price for our coffee.

10. Skills - Negotiating Ready Yourself Explore Each Other’s Needs Signal for Movement Probe with Proposals Exchange Concessions Close the Deal Tie up Loose Ends RESPECT

11. Quality Vocabulary – exercise A, B page 85 Exercise A: 1.launched 2.durability / reliability 3.reliability / durability 4.recalled 5.identified 6.modified 7.tested 8.relaunched 9.failed Exercise B: 1.faults 2.monitoring 3.routine checks 4.minimum standards 5.inspection 6.consumer satisfaction questionnaire 7.after-sales service 8.guarantee 9.compensation

12. Language Review – Pg. 88 The students stopped to drink The students stopped drinking Exercise A: 1)b 2)a 3)b 4)b 5)a

13. Language Review – Pg. 88 Exercise B: 1) d 2) a 3) f 4) b 5) c 6) e Exercise C: 1) working 2) to answer 3) to call 4) offering 5) to give 6) to complete

14. Your turn! Use the “Useful Language” on page 82 OR 89 Create a “negotiation” role play OR a “telephone complaint” role play The team that uses the most useful expressions WINS! Remember: BE HILARIOUS!

15. Homework! Do the “Unit 9 – Trade Review” on page 125-126 Do the “Unit 10 – Quality” Gerunds exercise on page 126