1. Communicating From Within 1 Kanwa tho 2013 Lodge Leadership Development

2. Introduction Objectives: –Improve and practice communication skills –Speak and Listen more effectively –Lodge Communication Expectations Communication=Sharing Ideas Vital Leadership Skill Always communicating! –Name some examples?

3. Aristotle: Three parts to communication –Sender –Message –Receiver Metaphor –Passing a football –Others? Theory of Communication

4. There’s More! Communication is not one-directional! Proper communication flows both directions Shared responsibility for communication

5. It’s About Respect Speaker must make sure he sends the message well –Preparation –Attentiveness –Clear and Concise Listeners must make sure they understand –Ask for clarification –Be attentive –Take notes –Do not distract others or the speaker

6. Part One: Listening It’s first because it’s more important! Activity: Turn to a person sitting next to you –Winner: On my go, who can say the other’s name first? –Did they get it right? Could you even tell? Two ears, one mouth

7. Tips for Listening Ask/answer questions frequently Repeat/rephrase the message in your own words Try to make eye contact with speaker Do something with your hands –Take notes –Eat snacks

8. Part Two: Speaking Recall: Three parts to communication Packaging the Message –“News Story” method: Who What When Where Why How?

9. Public Speaking Use Neutral Position Goal: be inviting, confident, and open Steps: –Stand comfortably with arms free at sides –Straight posture Be aware of: –Feet –Hands –Mouth –Ears –Eyes

10. Feet Where should you stand? –Where is the audience? –Sunshine –Projector How much should you move? –Approaching the audience –Avoiding pacing

11. Hands Most expressive in body language Gestures –Open upward palms=Approachable –Palms down=Powerful –Pointing=Confrontational! –Overactive=Distracting! Places to avoid –Pockets –Crossed arms –“Fig Leaf”

12. Mouth Project, don’t shout Speak clearly, don’t rush Vary speed and pitch, don’t be monotone Smile!

13. Eyes Eye contact –~3 seconds per person But…this is intimidating! Why!? –Displays confidence –Keeps their attention –Communicates emotion and energy –Makes audience connect with you

14. Ears Listen to audience –Are they paying attention? –Are they awake? –Are they bored/disinterested/hungry? Engage audience; ask questions frequently –Ensure information retention Pay attention to listeners’ needs

15. General Posture Straight and tall Confidence Get out from behind the podium EYE CONTACT!!!

16. Review: Neutral Position Feet Hands Mouth Eyes Ears Posture

17. Being Professional Avoid bad-habit filler words and, like, ya know… uhm… awkward pauses, things like that. Suggesting a change/sharing an idea: –Summarize reason for talking with them –Share idea(s) –Provide context (“News Story” method?) –Reinforce position and benefits Why it makes sense How it helps in the big picture Short-term benefits Appeal to Self-Interest (what’s in it for them?) –Steps to implementation

18. Summary Three parts to communication –Sender, message, receiver But communication flows both ways! Listening –Focus on understanding –Be able to repeat their message in your own words Speaking –Neutral Position –Being Professional –Getting your point across & packaging

19. Final Bit of Advice “Make sure you have finished speaking before your audience has finished listening.” -Dorothy Sarnoff

20. Lodge Communication Expectations Effective use of several modes of communication is vital for a leadership body –Face-to-Face –Phone Call –Email –Facebook Message or Group –Text Message –Skype or Conference Call Work of the LEC does not happen at LEC meetings! 20

21. Lodge Communication Expectations Defined and mutually agreed-upon rules hold everyone accountable Examples: –Preferred methods for various degrees of importance –Reply to emails (when?) –Submit reports (how?) 21