1. Duty 2

2.  Motivation is a set of factors that influence an individuals actions toward accomplishing a goal.  Managers can influence employee performance by understanding individual needs and providing rewards that satisfy those needs when employees accomplish work goals.  A reward does not have to be money. People value things like praise, respect, an interesting job assignment, or a special luncheon or party. Good grades, CA Rocks certificate, Honor Roll, etc.

3.  Human Resource Management (HRM)  Performance Improvement- involves training and educating employees to insure high quality and efficient work.  Performance Management-Managers must evaluate employees they supervise & use results to improve performance. Look at areas in which the employee can improve.

4.  Business Plan  Overview of the Business ▪ Business description, goals and objectives ▪ Characteristics of the economy ▪ Identification & analysis of customers & competition  Business Operations ▪ Organization of the business ▪ Description of operation ▪ Personnel, equipment, and resources needed

5.  Business Plan  Marketing Activities/Market Analysis ▪ Determine the factors, conditions and characteristics of a market. ▪ Product, distribution, pricing & promotion decisions  Financial Plan ▪ Startup costs ▪ Income, expense, and cash flow projections ▪ Budgets for 1-3 years  Sources of Financing ▪ Friends/Family, Bank Loans, Partners, Sell Stock

6.  Managers must be able to work effectively with others.  Understand Others- Managers must recognize differences in employee needs, attitudes, and abilities.  Communicate Effectively-A manager must communicate using several forms. Writing, speaking and listening.

7.  Managers must be able to work effectively with others.  Build Effective Teams- Team members support each other and offer help to others when needed. People who feel they are part of a team support each other to accomplish goals.  Develop Employee Job Satisfaction-Employees who are satisfied with their job will want the business to be successful.