1. www.greatwitleysurgery.nhs.uk Great Witley Surgery Worcester Road Great Witley Nr Worcester WR6 6HR 01299 896370 What do you think of our service? We always want to make our services better. Your comments or complaints helps us. If you are unhappy about our service please tell us. 1.Write a letter to the Practice Manager. You can ask someone to help you write it. 2.We will reply in less than 3 working days to tell you what we are doing about your complaint.

2. 2 11 When the surgery is open Weekdays Monday 8.30 am- 6.30 pm Tuesday 8.30am – 6.30pm Wednesday 8.30am – 6.30pm Thursday 8.30am – 6.30pm Friday 8.30am – 6.30pm There is ramp access to the surgery from the the car park. There are accessible toilets and a Changing Places toilet. There is an induction loop in Reception. We have health information in Braille, large print, easy read, Bengali, Gujarati and Chinese. Access

3. 9 4 Repeat prescriptions How to get a repeat prescription Hand in a Repeat Prescription form any week day when we are open. We have a post box on the wall so you don’t have to queue. We can help you fill in the form. We can deliver your medication for you. Ask at dispensary about this. Your prescription should be ready in two days This means getting more of your usual medication without seeing a doctor. Surgery Staff Dr Simon Watson Dr Isabel Teague Dr Helen Rosewarne Dr Stuart Jones Dr Nicola Cox Dr Julia Farr Doctors

4. 3 10 Nurses Julia Van Tongeren Julia Knowles Penny Bowden Surgery Staff How to make an appointment Phone 01299 896788 If you need an appointment, our line open at 8.00am. If you need an urgent appointment, phone before 10.30am. Or come in to the surgery and ask for an appointment. Ask to see your usual doctor if possible. This helps us get to know you better and give you better care. Surgery Staff Phlebotomists Julia Birch Sue Colville

5. 5 8 If you want to join this surgery you need to live in our catchment area. You will need photographic ID or your NHS number New patients are advised to have a new patient check. We will ask you to fill in a form with your medical details. We can help you fill it in. New Patients When the surgery is closed If you need a doctor’s advice or treatment when we are closed please phone 111 NHS Direct You can call NHS Direct on 0845 4647 to speak to a nurse. Call 999 in an emergency. An emergency is if you have chest pains or you are short of breath.

6. Clinics and services 7 6 We have special clinics for Diabetes Asthma Cervical screening Contraception Hearing Vaccinations and immunisations Chiropody (foot health) Stopping smoking Tests and Results Sometimes the doctor or nurse will need to do a test to find out what is the matter with you. Tests will be done in the surgery and then sent away. You can make an appointment with your doctor to get the results of your tests. Or you can phone the surgery for your results. It takes 2 or 3 days for most test results to come back to the surgery.