Presentation on theme: "Boundary House Medical Centre Patient Survey Results March 2014."— Presentation transcript:
Boundary House Medical Centre Patient Survey Results March 2014
How was this survey undertaken? 198 replies received Approximately 2.1% of our patient population were surveyed Post, email and in-practice replies Not all were fully completed but all included All comments have been included
What do you use the website for? Booking appointments Repeat prescriptions General info Telephone number Opening times/staff who work Change of address Register online
All things considered, how satisfied are you with the practice?
General Comments - Positive I have been really pleased with the level of service from Dr Burke, she has been amazing with me and helped solve an issue I’ve been having where no doctor has before I find the staff and GPs very helpful and pleasant We have been with this practice since 1941 so I think that speaks for itself. Very good! I am very happy with the service My experience with Dr Burke recently when my daughter was poorly was very good, she is a credit to your team Tracy on reception very helpful in finding me a cancellation appointment I think this is a good practice Early morning appointments are helpful Always looked after with great care and attention from both staff and doctors Have always found the staff very helpful and friendly I am really happy with the service provided so far. I am a new patient The doctors and staff are fab Never had a problem Blonde lady on reception is lovely and very helpful
General Comments - Improvements Would like appointments after work I would appreciate an update on all facilities you have to offer and updated opening times Admin staff could be more helpful at times and have more empathy With the introduction of your new service, I find that there are too many extra levels of seeing the doctor of choice. That said it is still a good surgery Very poor telecom service, used to be ok Wait longer for non urgent appointment but early am opening hours are really good Hard sometimes to classify urgent vs non urgent Doctors telephone appointments need to be better advertised/offered Probably some weekend opening would help Poor communication between the GP and the hospital which need more care to the patient, don’t know if this is the fault of the hospital My husband works unsociable hours and ALWAYS has to book holidays to see a GP. Weekends for workers only Quicker answering the phone. Waiting too long to get through Had a couple of issues where my prescription was messed up right before a holiday and an appointment I booked wasn’t booked properly so I couldn’t see anyone, night before holiday. Staff weren’t helpful, just said they didn’t know what had happened rather than try to solve the situation My cancer treatment started nearly 2 weeks late because of this surgery Water fountain in waiting area would be good