3. Schoenen Torfs…. Introduction Family company °1948, third generation 75 shops Doubled turnover 2007/2013 6* Great Place to Work 10* Best Shoe Store: 2006-2016 EBITDA > 13%

4. Working towards a GPTW Construction site House Residents The house  Our home

5. “Construction Site”

6. GPTW in a changing world 2000 – 2010 tipping point New view on prosperity, growth and wealth Search for meaning and happiness, solidarity & job satisfaction

7. GPTW in a changing world Value creation for our stakeholders New vision on brands: “On which side of the fence are you?” ‘Being relevant to people is something different from being different from competition!’

8. GPTW in a changing world The future belongs to constructive & multidimensional brands ‘From boxing people to unlocking people!’

9. “Profit is like the air we breathe: We need air to live but we don’t live to breathe…” (F. Laloux)

10. “The House”

11. Purpose matters Building Block 1

12. Mission = Our reason of being, our core purpose = ‘360°caring results in 360°profit!’

13. The company as a “circle” with the mission as “living center”(cfr. Woppereis) ‘A Journey of unfolding & inner rightness’ ‘Can we create a soulful workplace where talents can blossom and callings can be honoured?’ (F. Laloux)

14. Our mission is an invitation to our employees The ‘Stonemasons’ “A mission motivates, dollars don’t” (B. George)

15. ‘People want to be part of something greater than themselves. They want to do something that makes a positive difference in the world!’

16. The quality of the organisation Building Block 2

17. From a classic organization chart to a network organisation with self-directing teams From structure and procedures to connection Project oriented organisation is the future! New strategic approach

18. The value of values CO - CREATION Building Block 3

19. Strong value based corporate culture Strong culture & strong brand 2 sides of the same coin ‘Your culture is your brand’ Get the right people on the bus! Our ‘value exercise’ 2013

25. New leadership Building Block 4

26. Leading from authenticity = Personal leadership What are your personal values/mission? Know your patterns! Authentic leaders have authentic followers

27. Leadership from the heart Empathy as core competence Vulnerability  connection Give confidence = Gain confidence

28. ‘The elephant in the room’ Discover talents Help people to find their real strength Yin & Yang

29. Team leadership is the basis for a GPTW The Jazzband & ‘Shared leadership’! “Senior advisor” The importance of ‘silence and meditation’

30. The “Residents”

31. A place where you can be yourself and show your vulnerability BUILDING BLOCK 5

32. Authenticity as keyvalue A new, holistic approach to working ‘Our deepest calling is wholeness’ (Laloux) Leaving a part of yourself at home = Leaving potential at home! The more you know about somebody’s life journey, the more confidence

33. Importance of talent development Professional, but also “be all you can be” Selling shoes is a passion and an art “To lead” is not learnt at school Open training

34. Vulnerabilty shows courage & is an open invitation to others Shamefulness and perfectionism are obstacles (Bréné Brown) Paradox between result orientation & soft values

35. The power of connection and empathy BUILDING BLOCK 6

36. Respect, empathy, real listening = key competences Connection arises when people feel heard, valued and taken seriously

37. “Connection arises when you can give and receive without judgment.” (B. Brown)

38. ‘Belonging’ is the result! Self esteem increases Company needs vs your own needs

39. Rebuilding our company as a community BUILDING BLOCK 7

40. Inspiration is the cement of the ‘community’ Participaction and trust are key ‘Who is controlled, behaves controlled’ Employee engagement  Planet@torfs

41. Torfs-culture Happy employees = happy customers The right people on the bus Hire for attitude, train for skills Hire the smile

42. Torfs-culture FFF Male decisiveness and female caring capacity Feet on the ground

43. ‘Every culture has its shadow. Who discovers the soul of an organisation, discovers its patterns.’ (H. Woppereis)

44. House  Home

45. 13 Best practices BUILDING BLOCK 8

46. The difference between GOD and CEO Stand out by things you do not have A good ‘bad news’ conversation Transparant & careful with company results

47. Results of SD Worx ‘Appreciative leadership’: Strengths of people! Follow this digital time Abolish the time clock Team objectives and team bonuses

48. Doing business together: Factorysales Magic moments Little acts of kindness ‘thank you is for free!’

49. “You must define a story worth telling, to be a brand worth sharing.” (Simon Mainwaring)

50. Great Place to Work is work in progress Thank you! woutertorfs