1. Tell Us Once – because your time matters Tell Us Once Birth, Death and Bereavement

2. Tell Us Once – because your time matters Tell Us Once ‘Tell us Once’ is a major programme, being led by DWP on behalf of Government as a whole, to transform the way in which people can tell Government (central and local) about changes to their circumstances. At its heart – as it says on the tin – is the proposition that people should only have to tell us things – like a birth or death – once and we will make sure that information reaches all the Government Departments and Agencies that need to know. That sounds an utterly obvious thing to do – and it is – but making it a reality is very challenging.” Sir Leigh Lewis, Permanent Secretary Department for Work and Pensions

3. Tell Us Once – because your time matters Tell Us Once Life Events –Birth, Death, Bereavement & Change of Address Pilot sites from January 2008 – Rotherham, Tameside, Wolverhampton & Southwark Pathfinder sites from November 2008 –Expanded to include Kent, Lancashire & Lambeth The Case for Tell Us Once –Steering Group –Implementation and roll out of Birth, Death and Bereavement –Include scope for future business (change of address, additional partners & parenthood)

4. Tell Us Once – because your time matters Aim to re use assets where possible Face to face element delivered by LAs Telephony delivered by Central Government where required E- channel to be developed Data to be securely transferred New partnerships Act as a catalyst for other life events & transformation The Tell Us Once Service

5. Tell Us Once – because your time matters Death/Birth occurs Registration Offer TUO Face to FaceTelephoneE channel Collection of data Information passed to service providers Exception cases eg Coroners

6. Tell Us Once – because your time matters TUO Core services Local authority Adult Services Children’s Services Blue Badge Electoral Services Library Services Council Housing Housing Benefit Council Tax Benefit Council Tax Money owed to council Identity and Passport Service UK passport DVLA Driving licence DWP Bereavement Benefit State Pension Pension Credit Attendance Allowance Disability Living Allowance Carer’s Allowance Incapacity Benefit Income Support Jobseeker’s Allowance HMRC Working Tax Credit Child Tax Credit Child Benefit

7. Tell Us Once – because your time matters Pathfinder results Reduction in designed contacts – 7 on average Cumulative take up 56% (90%+ in some areas) 14,000+ citizens have used Tell Us Once A speedy receipt of correct and complete data leading to cost savings Some improvement in back office processing Links to performance measures – for example NI14, PSA, CAA. Increased partnership working 99% of responses to the customer survey have been positive 97% of staff agreed or strongly agreed that they were making a difference

8. Tell Us Once – because your time matters Implementation Assumptions The deployment window has been calculated at 12 months (April 2010-March 2011). Each local authority has a 2 month planning period and 3 months to deliver against plan. Roll–out will be geographical, expanding from the existing pathfinder areas. 100% local authority coverage. Pension, Disability and Carers Service are signed up to deliver the telephony channel on bereavement on behalf of the whole of Government. A strategic IT solution will be available by 2010. All local authorities are on Government Connect. Legal areas have been assured and agreed.

9. Tell Us Once – because your time matters Implementation Manual This will be a practical tool to assist partners in the implementation of a Tell Us Once capability into their organisation. It will: act as a reference guide containing advice and products for Implementation Managers to support them through the process. be based on experience from the pilots and pathfinders. be tested in the live environment prior to national rollout. provide a chronological list of suggested activities required to implement Tell Us Once. be continually revised and improved throughout the implementation period incorporating lessons learnt. be available electronically to project managers and be hosted on the Communities of Practice.

10. Tell Us Once – because your time matters Implementation Approach 2009 Business case sign off Sep LA sign up and joint planning OctNovDecJan FebMar SepNovDecJanFebMarAprMayJun Apr May Jun Aug Jul Oc t Joint CGD planning for service provider role Recruitment and Induction of implementation resources 2010 Oct 2011 Activities common to all options Product Development including a ‘Journey to Tell us Once’ for CGDs Oct - Mar implementation activity Joint CGD planning for notification receipt PDCS Service Provider build of capability and capacity to deliver the bereavement telephony service DWP /HMRC / IPS/ DVLA – Implementation Planning for notification receipt Product Development including a ‘Journey to Tell us Once’ for LAs Early Implementer Unitary Early Implementer London Borough Early Implementer Metropolitan Early Implementer County & Districts T2Planning T2 implementation T3 Planning T3 implementation T 4Planning T4 implementation T1Planning T1 implementation T5 Planning T5 implementation Project Closure LA Service Provider build of capability and capacity to deliver the bereavement / birth face to face service

11. Tell Us Once – because your time matters Points for LAs to consider Where to place the service Where your residents die/born Ensure all council aware of programme Partnerships – eg hospital, district, county, other LA’ Back office services – the way they received the data & deal with it Any contractual issues with outsourced services or contractors Budget for 2010/11 When would you be ready for implementation What we can do to help

12. Tell Us Once – because your time matters Useful Information Communities of Practice Much of the TUO information is held on the Communities Of Practice web site : http://www.communities.idea.gov.uk/welcome.do.http://www.communities.idea.gov.uk/welcome.do There are two sections for TUO –implementation group - which contains information from pathfinders –design & business case - which gives our overall business case You will need to request access to both sections when you first access the web site. The Regional Improvement and Efficiency Partnerships (RIEP) The following link will show who the RIEPs are for your area - http://www.idea.gov.uk/idk/core/page.do?pageId=8595384 http://www.idea.gov.uk/idk/core/page.do?pageId=8595384

13. Tell Us Once – because your time matters Our Contacts Melanie Scott Email: Mel.Scott@dwp.gsi.gov.uk Tel: 07833 234999 Ben McGough Email: Ben.MCGough@dwp.gsi.gov.ukBen.MCGough@dwp.gsi.gov.uk Tel: 07554437174 Margaret Logan Email: Margaret.Logan3@dwp.gsi.gov.uk Tel: 07899 746176 Gillian Priestley E mail: Gillian.Priestley@dwp.gsi.gov.ukGillian.Priestley@dwp.gsi.gov.uk Tel: 01132519949

14. Tell Us Once – because your time matters Any Questions?