1. NKSD Telephone Proposal A Presentation to the North Kingstown School Committee November 22, 2011 Richard Booth, NKSD Network Manager

2. VoIP – Voice over IP Phones  VoIP requires a vendor maintenance contract VoIP is “Free”*False*  Life-cycle of a typical VoIP system is 10 years (Elert <5)  Survivability requires a call processor at each location: Could bring equipment costs to in excess of $150,000 (Elert: as much as $566.000)  VoIP requires dedicated support personnel  VoIP has annual licensing fees  VoIP requires special voice terminals at cost of up to 10x that of analog set

3. eRate Priority 1 Priority 2 Local Phone Service Long Distance Phone Service Cell Phone Service T-1 Digital Subscriber Line Service (DSL) Paging Email Services Cable Modem Web Hosting Phone Systems Servers Cabling Circuit Cards Access Points Hubs Firewall Maintenance of these Eligible Products

4. VoIP Cost Comparison DescriptioneRate eligible ? Annual Cost Equipment to install VoIP Licensing Fee (Est.) Annual Line Costs (PRI&POTS) Voice Terminals (300 current) Annual VoIP cost: $ 63,500 Less 0.45 x $36,000 eRate: $16,200 Net Annual Cost: $47,300 NKSD Current phone costs: $30,910. * Conservative figure of $150,000 used for this comparison; could be as high as $566,000 per Elert Study (Elert Resolution Log #18). $15,000(based upon 10 yr)* $5,000 $36,000 $7,500(based upon 10 yr) No Yes No

5. VoIP Cost Comparison: from Elert Report (3.5.1) Keep Current SystemExpand Town System Capital Costsnone$237,407 Annual Telephone Network $37,400 (after Erate)$9,840 Maintenance CostsMinimum$10,308 Five Year Costs$187,000$327,838 Estimated Labor for Upgrades and Backup none4 Hours per week When you compare the cost of Centrex to a VoIP system it is dependent on how it is configured. The District currently has it configured in a cost effective manner.” (Issues Resolution Log, Item 12)

6. VoIP Cost Comparison Verizon CentrexToNK VoIP 2 Cox Voice Manager Equipment Licensing Lines(PRI&POTS) Voice Terminal eRate Reimburse Annual Cost 3 Conservative figure of $150,000 used for this comparison; could be as high as $566,000 per Elert Study. (Elert Resolution Log #18) 2 10% per year for equipment purchases was used. 1 GREEN color indicates eRatable item 0 0 0 0 0 0 150,000 3 5,000 56,200 1 36,000 1 57,906 1 7,500 25,290 16,20026,058 $ 30,910 $ 47,300$ 31,848

7. VoIP Cost Comparison  Energy Costs to operate equipment  Technician Repair Time  Training Costs $47,300 Annual VoIP cost does not include: Down time limited only by support skill, parts availability and technician workload VoIP features are not justifiable at additional cost

8. VoIP – What if’s? If we extend the ToNK VoIP to NKSD, we will relinquish any control we currently have with our phone service. Changes adds, repairs etc. will be done by the Town and billed to SD If the Town decides to upgrade in 2 years, we will be forced to use our budget to upgrade phones when it may not be in our best interest. What SLA will the Town offer the School Department? If there is an outage at 3AM will schools have service the next morning?

9. NKSD Recommendation  VoIP Features without the cost or overhead  Detailed Billing to allow easy cost center analysis  4 hour SLA Included (Service Level Agreement) Cox Communications  Voice Manager Platform 3 years on market  Makes use of our existing desk sets (phones) and wiring  All support, repairs and updates are vendor responsibility  Any outages are backed by a 4 hour repair agreement

10. Key Features of Voice Manager  Business Continuity advantages – Call Forward All Calls, for each user 0 Remote access to manage calls, in the event of a blizzard, flood, bomb scare, etc. 0 Auto Attendant – can be used to program announcements (“If you’re calling about school cancellations, please press 5”), and can have a business hours recording and an after hours recording  Simultaneous Ring - Have multiple phones ring when your office number is called. The call connects to the first phone answered.  Unified Messaging – key personnel can receive voice mails via email  Instant Group Call – can be preprogrammed to occur at a specific time, or upon demand; any number can be included, with unlimited participants; can be good for regular staff meetings, etc.  Time Schedule – used for the aforementioned Auto Attendant, but can also be applied to other services (Selective Call Forwarding, Selective Call Acceptance, Call Notify, Priority Alert, etc.)

11. Key Features of Voice Manager  Find me-Follow Me or Sequential Ring  Call Forwarding Not Reachable  Call Plan – Call Restrictions to limit dialing  Remote Office for at Home Workers

12. VoiceManager – Feature Packages G R O U P F E A T U R E S *Call Forwarding Selective *Call Screening By Digit Pattern *Call Park / *Directed Call Park *Call Pick Up / *Directed Call Pick Up *Priority Ringing *Selective Acceptance *Selective Rejection Complete *Anonymous Call Rejection *Automatic Callback *Barge In Exempt *Call Notify *Do Not Disturb *Remote Office *Simultaneous Ring *Speed Dial 100 Advanced INCOMING CALLING PLAN SERIES COMPLETION OUTGOING CALLING PLAN Traditional *Call Forwarding Always *Call Forwarding Busy *Call Forwarding No Answer *Call Forwarding – Remote Access Via Voice Portal *Call Trace *Calling Line ID Delivery Blocking Per Call / Per Line *Calling Line ID Name / Number Delivery (Internal / External) *Call Waiting *Three-Way Calling / Consultation Hold / Call Transfer *Voice Portal Basic *Call Hold *Call Logs *Call Return *Flash Call Hold *Group Directory *Last Number Redial *Outlook Integration *Personal Call Manager *Personal Phone List *Personal Status Manager *Personal Web Portal *Speed Dial 8 *Time Schedule ALL TRADITIONAL PERSONAL FEATURES PLUS: ALL ADVANCED GROUP AND PERSONAL FEATURES PLUS: GROUP ADMIN WEB PORTAL ALL BASIC GROUP AND PERSONAL FEATURES PLUS: CALL PARK CALL PICKUP

13. Questions? 0 Thank you Brad French and Michael Calabro from Cox Communications for attending tonight. 0 Thank you and the audience for the opportunity to share our thoughts on the District’s telephone services.