1. Department of Mathematics Technology Orientation

2. Technology orientation Introductions Some ‘need-to-know’ technology topics Connect your own laptop to OSU Wireless Accessing files remotely Run computational jobs Where and how to get technology help

3. Your IT Support Staff Student Support Staff Front-line / Tier 1 support for: Front-line / Tier 1 support for: Mac and Windows workstations and software Mac and Windows workstations and software Printing and scanning Printing and scanning Accessing services Accessing services

4. Your IT Support Staff Tom Holbrook Tier 2 Tier 2 support for Mac workstations and software; printing and scanning; and accessing services. Bryce Steel Manages support staff and help desk. Manages support staff and help desk. Windows workstation and Server support /administration. Windows workstation and Server support /administration.

5. YOUR IT STAFF MEMBERS Tim Winningham Backend workstation administration. Dave Alden Head-of-shop Backend network and server administration

6. MATH Grad WORKSTATIONS Apple iMacs

7. New to a Mac? http://www.apple.com/support/mac/

8. MATH WORKSTATIONS We have nearly 200 Apple iMac computers running OS X. Faculty, Staff, and Grad computers all less than 4 years old Each computer configured exactly alike* We have nearly 200 Apple iMac computers running OS X. Faculty, Staff, and Grad computers all less than 4 years old Each computer configured exactly alike* * Every effort is made to make each Mac/Windows box a clone of the other so a user can have the same exact experience no matter the workstation.

9. MATH WORKSTATIONS Applications Supported Applications Microsoft Office ’11 Safari, Chrome, Firefox Apple Mail, Outlook, Thunderbird Matlab, Mathematica, Maple TeX Shop -GUI front-end for PDF LaTeX MacPorts FOSS applications Adobe Acrobat

10. WHAT IF YOU WANT TO USE YOUR OWN COMPUTER? If you like to use your own notebook computer, that’s fine with us Activate your OSU and wireless account online 1. https://my.osu.edu 2. Click the “Activate Now!” button Connect to the Internet using OSU Wireless Contact 8-HELP (614-688-4357) for support OSU Wireless supports Windows, Mac, or Linux clients

11. Printing Location of public printers MA 224 MA 224 MA 315 MA 315 MW 140 MW 140 MW 430 (color) MW 430 (color) MW 502 MW 502 MW 705 MW 705 Location of public printers MA 224 MA 224 MA 315 MA 315 MW 140 MW 140 MW 430 (color) MW 430 (color) MW 502 MW 502 MW 705 MW 705

12. PRINTING SUPPORT Self-Service Support When to fix it yourself?  Printer out of paper o Usually there is another ream of paper below the printer. Just add paper to the lower tray. o If there is NOT a spare ream, please come to MW 430 or sign-out paper in CH 121.

13. PRINTING SUPPORT Seek Help Immediately

14. PUBLIC SCANNERS Location of public scanners MW 140 MA 224 Using the public scanners Instructions for using the scanners are placed beside each scanner For help with the scanners, please stop by MW 430, call 2-4962, or email support@math.osu.edu

15. CHECKOUT EQUIPMENT Windows and Mac Laptops, Projectors, Laser Pointers

16. CHECK OUT OUR EQUIPMENT What equipment is available for reservation? 3 Windows 7 laptops 3 Windows 7 laptops 3 Apple OS X laptops 3 Apple OS X laptops 2 LCD projectors 2 LCD projectors Laser pointer Laser pointer Presentation mouse Presentation mouse What can you use our equipment for? Presentations only Presentations only For use only on campus For use only on campus

17. HOW TO RESERVE OUR EQUIPMENT 1. Reserve equipment online at http://math.osu.edu/reserve 2. Stop in MW 430 no more than 25 minutes before your reservation 3. Please see one of our students or another member of our IT team 4. Sign our equipment check-out form

18. HOW TO RETURN OUR EQUIPMENT 1.Be sure you are returning all equipment as listed on the enclosed item list 2.During normal business hours, stop in MW 430 no more than 25 minutes after your reservation has ended 3.After normal business hours, keep equipment in an on-site, secure place. Remember you are responsible for lost or damaged items 4.Help those who reserve after you, and please report any issues with the equipment 5.Sign our equipment check-in form

19. OTHER ONLINE SERVICES Web Hosting / Personal Homepage Two options are available: U.OSU.EDU Websites U.OSU.EDU Websites Template-based websites University provided PEOPLE.MATH.OSU.EDU Web Hosting PEOPLE.MATH.OSU.EDU Web Hosting Hosting space for custom-coded (HTML) websites Department provided More information available on our support docs site: https://docs.math.osu.edu/services/web-hosting/

20. OTHER ONLINE SERVICES BuckeyeBox Cloud Storage 50 GB of storage available with university-provided account50 GB of storage available with university-provided account You can “Sign Up” and “Log In” at:You can “Sign Up” and “Log In” at: box.osu.edu Note: Box Sync is not supported at this time and thus the web interface should be used.Note: Box Sync is not supported at this time and thus the web interface should be used.

21. Reset your password To change / reset your password, please go to:To change / reset your password, please go to: https://my.osu.edu Changing your OSU password will automatically update your Math / ASC account password to match your OSU password.Changing your OSU password will automatically update your Math / ASC account password to match your OSU password. Reset your Keychain After changing your password, be sure to log out / back in to a department Mac to update your Mac Keychain.After changing your password, be sure to log out / back in to a department Mac to update your Mac Keychain. Log in to the department Mac with your new password and then “Update Keychain Password” by providing your previous / old password.Log in to the department Mac with your new password and then “Update Keychain Password” by providing your previous / old password. More info available at: https://docs.math.osu.eduMore info available at: https://docs.math.osu.edu

22. REMOTELY ACCESS FILES You have the ability to access your math home directory any time of the day. SSH into login.math.osu.edu o Example: ssh lastname.#@login.math.osu.edu What can you use login.math.osu.edu for? Browse or manipulate the files in your home directory Copy files to/from your home directory

23. REMOTELY RUN COMPUTATIONAL JOBS You have the ability to remotely run computational jobs any time. SSH into compute.math.osu.edu Example: ssh lastname.#@compute.math.osu.edu What can you use compute.math.osu.edu for? Run computational jobs, for example, from Matlab What if I need graphical support? Apple users should use the built-in X11 in Applications > Utilities Windows users should use Xming Full setup instructions are available on our support docs site.

24. HOW TO GET MATH IT HELP Visit or Call: MW 430 MW 430 614-292-4962 614-292-4962 8:00am - 4:30pm, M-F 8:00am - 4:30pm, M-FE-mail: support@math.osu.edu support@math.osu.edu Self Help: http://docs.math.osu.edu http://docs.math.osu.edu Help with OSU Wireless and other OSU (non-Math IT) services: http://8help.osu.edu http://8help.osu.edu Visit or Call: MW 430 MW 430 614-292-4962 614-292-4962 8:00am - 4:30pm, M-F 8:00am - 4:30pm, M-FE-mail: support@math.osu.edu support@math.osu.edu Self Help: http://docs.math.osu.edu http://docs.math.osu.edu Help with OSU Wireless and other OSU (non-Math IT) services: http://8help.osu.edu http://8help.osu.edu

25. Questions