1. © 2013 IBM Corporation 1 Distributed Capture Extending Datacap with Imagine Solutions Encapture For Bank Branch & Government Sales enablement webinar October 3, 2013

2. © 2013 IBM Corporation 2 Today’s Presenters Rick Smith Founder and Chief Executive Officer Darrell Royal Executive Vice President, Business Development Tom Simalchik Offering Manager, Datacap IBM ECM tsimalch@us.ibm.com Rick.Smith@imaginesolutions.com Darrell.Royal@imaginesolutions.com

3. © 2013 IBM Corporation 3 AGENDA  What are we announcing?  About Imagine Solutions  Introduction to Encapture  Encapture and Datacap synergies  Encapture product overview  Pricing  Customer examples  Sales resources  Q & A

4. © 2013 IBM Corporation 4 What Are We Announcing?  As of October 8, IBM Sellers and Business Partners can sell Imagine Solutions Encapture  Imagine Solutions Encapture delivers secure distributed capture from a variety of capture sources including multifunction devices (MFPs)  Encapture creates new onramps into Datacap Taskmaster Capture IBM Smarter Content Solutions helping customers unlock the value of content for new insights and better outcomes

5. © 2013 IBM Corporation 5 About Imagine Solutions  IBM ECM Business Partner with expertise in Datacap, FileNet Content Manager, and other ECM products – ECM Business Partner of the Year – ECM Excellence Award – CIO Solution Excellence Award  Imagine Solutions brings deep solutions expertise and experience to ECM deployments for Financial Services and Government

6. © 2013 IBM Corporation 6 About Encapture  Encapture® provides enterprise distributed capture across a wide array of capture devices and operational models.  It has proven to be a valuable expanded pathway into IBM Datacap, FileNet and ECM ecosystem  Optimal Encapture use cases involve accounts with end-user interaction in distributed environments – like bank branches, state DMV or Health and Human Services offices, or brokerages  Your customers benefit with clear-cut cost reduction, accelerated business processes, and improved compliance

7. © 2013 IBM Corporation 7 Introduction to Encapture

8. © 2013 IBM Corporation 8 Distributed Capture Point of View Digitize at the first point of touch Retain information context Integrate with business processes Standardize and centrally manage

9. © 2013 IBM Corporation 9 What is Encapture? Capture from any source IBM Datacap, IBM FileNet, IBM ECM Ecosystem Line of Business Applications Enhance business processes

10. © 2013 IBM Corporation 10  Reduce Costs  Improve Customer Experience  Accelerate Transactions  Mitigate Compliance Risk Driving Clear Business Value…

11. © 2013 IBM Corporation 11 Typical ROI of less than 6 months  Cost savings per branch = $10,000  Average expected savings per loan file processed = $102  Cost to print or copy 1 page = $.07  Average cost per courier run = $60

12. © 2013 IBM Corporation 12 Encapture and Datacap Synergy

13. © 2013 IBM Corporation 13 Encapture and Datacap Encapture … Designed for distributed content ingestion Multiple input sources such as MFP, fax, Email, … Capture at the point of customer interaction Highly secure, allowing usage both inside and outside the firewall Remote device management MFP, attached scanners, unidentified scanners Takes advantage of capabilities of each device Datacap … Advanced capture Extraction - Best-of-breed data extraction technology for optimized results Classification - Automate and eliminate doc prep and manual classification and indexing Validation - Validate upstream processes to ensure integrity Rules - Flexible rule driven implementations A powerful combination …

14. © 2013 IBM Corporation 14 Capture Process AspectDatacapEncapture Business transaction capture Ingestion from any source (i.e. Web, Wizard, MFP, Outlook, Portal, etc.) Distributed scanning and indexing Centralized document capture Batch-oriented capture processing Auto classification and data extraction Encapture and Datacap Combining Advanced and Distributed Capture Document Ingestion Classification and Indexing

15. © 2013 IBM Corporation 15 Encapture Product Overview

16. © 2013 IBM Corporation 16 Encapture Capture Models – MFP, Desktop and Wizard-based Capture – Transactional Capture – Document Request – Print Stream Capture – Unattended Email and Fax Server Capture

17. © 2013 IBM Corporation 17 MFP Capture  Native, front-panel integration to major MFP vendors  Common framework utilized across all vendors  User authenticated document capture from shared device  Guided user interface

18. © 2013 IBM Corporation 18 Web-Based Capture  Thin-client, browser- based capture client  Full capture capabilities, including assembly, manual indexing

19. © 2013 IBM Corporation 19 Print to Encapture  Enables any printable content from any source, such as internet browser or Adobe Reader, to be captured as an image  Installs as a Windows printer  Selecting printer initiates the Encapture Wizard

20. © 2013 IBM Corporation 20 Transactional Capture from Business Applications  The Encapture Wizard drives significant efficiency and quality improvements over traditional distributed and central capture use cases, especially when launched in the context of a business transaction.  Capture becomes technology transparent to end users. Line of Business System/Application Indexing Data from calling application auto-indexes documents Classification Wizard prompts user to scan document type by document type, classifying documents Business Rules Enforce collection of required documents at points in time simplifies downstream document review functions

21. © 2013 IBM Corporation 21 Transactional Capture from Business Applications such as SAP CRM Encapture ® enables true transactional capture by allowing content capture to be launched directly out of business applications. It then enables automated indexing of that content, commits the content to the repository, and initiates workflow when appropriate.

22. © 2013 IBM Corporation 22 Wizard-Based Capture  Scan or import content using simple, wizard- driven user interface  Capture-enable any line of business system or desktop application  Document-mode prompts user to scan documents by type  Business rules can enforce optional and required document types 1.Doc Types 2.Index Values 1.Doc Types 2.Index Values Database lookups improve indexing accuracy and increase efficiency

23. © 2013 IBM Corporation 23 Document Request Send requests for documents with secure link that guides end users and customers through the capture process

24. © 2013 IBM Corporation 24 MFP Document Request  Allows a business application to initiate an Encapture batch on any supported MFP  Multiple batches can be created by the business application and fulfilled at a later point on the MFP  Data is automatically populated from the business application, saving the user time interacting with the device  Authorized users can login any time to an MFP and select any batch that was previously created and is awaiting fulfillment  Simple interface and wizard functionality walk the user through which documents to capture and when  Net result is a seamless integration of the business application with MFP capture and substantial convenience and efficiency for the users

25. © 2013 IBM Corporation 25  Officer selects the e-mail and sends to Encapture ® Outlook Integration The representative receives an email containing income documents required to decision the loan.

26. © 2013 IBM Corporation 26 The representative selects the attachments to submit. In this case, the 1040 and W2 were selected. If the email body contained important content, the loan officer could select it as well. Officer identifies the documents to capture Outlook Integration

27. © 2013 IBM Corporation 27  Document content is specified The representative selects the document types for each attachment. Outlook Integration

28. © 2013 IBM Corporation 28  Documents are linked to the customer’s application The wizard presents indexing fields for the representative. The information entered can be validated against a system of record, such as the loan origination system. >>> Outlook Integration

29. © 2013 IBM Corporation 29 Enterprise Attributes Highly Secure User Friendly Easily Integrated Broadly Extensible Highly Scalable

30. © 2013 IBM Corporation 30 Packaging and Pricing

31. © 2013 IBM Corporation 31 Encapture Components ProductPartProduct Number Imagine Solutions EncaptureMFP ClientD126NLL Imagine Solutions EncaptureWeb ClientD126PLL Imagine Solutions EncaptureWindows Integration ClientD126QLL Imagine Solutions EncaptureDelivery ServiceD126RLL Imagine Solutions EncaptureDiscovery ServicesD126SLL Imagine Solutions EncaptureDiscovery ConnectorD126TLL Imagine Solutions EncaptureProcess ServiceD126ULL

32. © 2013 IBM Corporation 32 Pricing Model Encapture Client Station Pricing Client Station TypePrice per Station MFP Client$750 Web Client$500 Integration Client Bundle$300 Encapture Server Software Pricing Delivery Service$5,000 Delivery Service Connectors (ea.)$1,500 Discovery Service$10,000 Process Service$5,000 Server Software is priced per Service: Delivery Service, Discovery Service or Process Service. Licensee shall purchase a license for each Service regardless of the number of servers required to support the implementation Pricing includes 1 year of maintenance

33. © 2013 IBM Corporation 33 Mapping products to Encapture Features

34. © 2013 IBM Corporation 34 Sample Customer Transaction - 1  Scenario – A Mortgage company has integrated their mortgage origination system with the Encapture Capture Wizard API – 200 loan officers interact with the mortgage origination system which uses the Capture Wizard API to send content to Encapture – 50 of these same loan officers also use the Web Client to occasionally capture content on an ad hoc basis – Content classified through Datacap via Encapture Process Service – Output from Encapture will be sent to FileNet P8  Encapture list pricing – 200 X $300 per Windows Integration Component = $60,000 – 50 X $500 per Web Client = $25,000 – 1 Delivery Service required = $5,000 – 1 Process Service required = $5,000 – 1 Delivery Connector to FileNet P8 = $1,500 – Total = $96,500  Datacap Taskmaster Capture list pricing (Casual user 8:1) – 200 / 8 = 25, add 2 full time users = 27 users = 26 AUVU – $7,320 AUVU x 26 = $190,320  Total scenario list price = $286,820

35. © 2013 IBM Corporation 35 Sample Customer Transaction - 2  Scenario – A bank with 300 branches has 1 MFP per branch that will run Encapture – Within each branch there will be one workstation running the Encapture Web Client – Output from Encapture will be sent to Datacap for Advanced Capture and QC. – Datacap will send the output to FileNet P8  Encapture list pricing – 300 X $750 per MFP = $225,000 – 300 X $500 per Web Client = $150,000 – 1 Delivery Service required = $5,000 – 1 Delivery Connector to Datacap = $1,500 – Total = $381,500  Datacap Taskmaster Capture list pricing – Using Casual User 8:1 counting devices & users – 300 devices + 300 users = 600 / 8 = 75, add 2 Admin users = 77, = 67 AUVU – $7,320 AUVU x 67 = $490,440  Total scenario list price = $871,940

36. © 2013 IBM Corporation 36 Sample Customer Transaction - 3  Scenario – A Bank has 780 Branches, each with 1 MFP that will run Encapture – 2 Workstations at each branch will run the Windows Integration Component to support the Encapture Print Driver and sending content to Encapture through the Windows Explorer – All content will be sent from Encapture to Datacap for QC and then from Datacap to FileNet  Encapture list pricing – 780 X $750 per MFP = $585,000 – 2 X $300 per Windows Integration Component per branch, 780 branches = $468,000 – 1 Delivery Service required = $5,000 – 1 Delivery Connector to Datacap = $1,500 – Total = $1,059,500  Datacap Taskmaster Capture (Casual user 8:1 counting devices & users) – 780 devices + 1560 (780x2) users = 2340 / 8 = 292.5 round to 293, add 10 admin/verify users = 303 users = 231 AUVU – $7,320 AUVU x 231 = $1,690,920  Total scenario list price = $2,750,420

37. © 2013 IBM Corporation 37 Target Verticals and Buyer Profile  Banking – Paperless branch New/changed account Consumer loan Safe Deposit account – Mortgage origination  Brokerage – New accounts – Account updates  State and Local Government – Health and human services – Department of motor vehicles  CTO – Key value points are security, scalability, central administration  CIO – Key value points are accelerated access to content, better leveraging of ECM assets  LOB Executive – Key value points are improved customer experience, accelerated transactions  CFO and EVP Operations – Key value points are cost take-out and improved process flow Buyer Profile Geography Size Target Verticals  30 or more distributed Capture locations  All English and French speaking countries  Additional language support scheduled for 2014

38. © 2013 IBM Corporation 38 Customer Examples

39. © 2013 IBM Corporation 39 Stop the Couriers  Executive mandate to stop courier fees  Deploy distributed and advanced capture to the branches  Solution must be “as simple as a fax machine”  Bank with 700+ branch locations in 21 states  $4MM in annual ground and air courier costs (36,000 miles/day)  Desire to set stage for comprehensive image workflow  Analyzed shipped content: 120 document types = 90% of volume  Created rules for Datacap auto- classification of documents  Branch staff place unsorted documents in MFP for capture and “hit the green button”  Images sorted and routed to 5 lines of business  Eliminated $3MM expense run-rate within 6 months of implementation  Complete chain-of-custody audit trail  Accelerated customer transactions  Minimal staff training requirements  High employee satisfaction The Situation The Decision The Solution

40. © 2013 IBM Corporation 40 Reach out creatively to customers  Make it easier for applicants to run the paper “gauntlet”  Take counselors to where customers are: community centers, schools, etc.  Do it quickly while complying with data security requirements  Major bank in federal home loan modification program (HAMP)  60% of applications abandoned due to incomplete documentation  Bank under significant pressure to improve results  Remote Distributed Capture deployed within 60 days of “go” decision  Security configured to allow capture of sensitive customer data outside the bank firewall  Missing documentation identified at the point of customer interaction  Imaged application files routed to IBM FileNet repository where they were immediately available for review  Significant improvement in HAMP application rates and cycle times  Immediate reputational benefit among customer, media, and government stakeholders The Situation The Decision The Solution

41. © 2013 IBM Corporation 41 Learn more, sooner, about your content The Situation The Decision The Solution  Set up POC around small business loans to prove:  Distributed capture technology  Auto classification technology  Staff usability  Build business case for full branch capture initiative  Bank with 1,200 branches using 3 rd party provider for physical pickup, capture, and indexing of loan docs  Expensive  Error prone  Slow  Encapture deployed for MFP and desktop scanner use cases  Datacap deployed to perform auto classification and selected data extraction for 12 document types  POC demonstrated 93% accuracy in automated classification of bank loan documents  Accelerated availability of loan documents for review and approval  Elimination of requirement for transportation and manual indexing  High usability survey scores from branch staff

42. © 2013 IBM Corporation 42  Remove dependency on shipping new account form to back office  Automate validation of new account form completeness  Catch errors and correct before the customer leaves the branch  Bank with 115 branches concerned with 4% account opening error rate  Wanted to avoid calling customer back to branch  Errors generally caught in manual, back office review next day  Integrate capture into teller platform to identify required new account docs  Capture signature cards and customer supplied docs through Encapture client on branch MFP  Route to images and required signature fields to Datacap  Use Datacap to verify that required signatures are present  If not, immediately generate email with new doc request to branch officer  Use Datacap to automatically extract signature snippets and send to FileNet P8 with full index information Correct errors where they happen The Situation The Decision The Solution

43. © 2013 IBM Corporation 43 Integrate capture into business applications  Integrate capture with the mortgage origination platform  Capture all required customer- supplied content right in the customer’s home  Automate flow of image content into digital application file  Major Canadian bank with SAP- based mortgage platform  Goal to enhance customer experience and reduce cost  Program to originate loans in customer homes  Distributed Capture integrated into SAP loan origination platform  Loan officers take laptops and portable scanners into customer homes  Specific documents requested from SAP via Encapture “Wizard” based on that customer’s application profile  Captured images validated via Datacap  Images migrated to FileNet P8 via IBM Content Connector for SAP  Immediate enhancement to customer experience – application process becomes a market differentiator  Reductions to incomplete or erroneous application files The Situation The Decision The Solution

44. © 2013 IBM Corporation 44 Sales Resources

45. © 2013 IBM Corporation 45 Sales Resources  IBM ECM Sellers – Datacap Sellers Resource Wiki contains IBM assets to help you sell Encapture and Datacap together: http://tinyurl.com/oxa9cgh http://tinyurl.com/oxa9cgh – White paper “Intelligent Imaging for Improved Banking Performance and Profitability” – Webcast recording and customer facing deck “Reinvent Your Bank Branch” – Link to Datacap Mortgage Sales Kit  Imagine Solutions maintains a Partner portal for IBM ECM Sellers and IBM Partners: http://www.imaginesolutions.com/partner http://www.imaginesolutions.com/partner

46. © 2013 IBM Corporation 46 Sales Resources: Partner Portal www.imaginesolutions.com/partner  Easy access to support materials: – Product Marketing – Sales Enablement – Technical – Training  Registration is simple; use your IBM email address For direct sales assistance, email: encapturesales@imaginesolutions.com For IBM Partner sales assistance, email: Lin.Cepele@imaginesolutions.com Click here to register

47. © 2013 IBM Corporation 47 IOD 2013  “Controversies in Capture” luncheon – 12:30 – 2:00, Monday, Nov. 4 th  ECM Session, “Transactional Capture in the Financial Industry” – 3:30 – 4:30, Monday, Nov. 4 th  ECM Breakout Session - TBD  Booth 927-G for demos Call ahead to schedule appointments: EncaptureSales@imaginesolutions.com EncaptureSales@imaginesolutions.com

48. © 2013 IBM Corporation 48 Conclusion – 3 Key Things to Remember About Encapture Direct integration into the front panels of MFP devices, minimizing the learning curve Provides tamper-proof content security from point of capture to target system Support for leading Multi Function Peripherals and growing… MFP Support Guides users through the capture process by seamlessly integrating capture into business applications with wizard-based capture Document Request feature supports guided customer capture inside and outside the firewall to feed your business process Encapture captures and indexes content and data at the first point of touch through the most comprehensive set of capture points directly driven by your business applications Transactional Capabilities Distributed capabilities drives additional Datacap sales Easy to install, configure and deploy to the enterprise Expand adoption of IBM software within ELAs Drives more IBM ECM Software

49. © 2013 IBM Corporation 49 Question & Answer