2. ACT! 3.0 For Notes R5 Turning Contacts Into Relationships and Relationships Into Results Copyright (C) 2002 – GL Computing

3. Introductions Overview & Solutions Demonstrations  ACT! for Notes & Pipeline  Customer solutions Questions and Answers Next Steps Agenda

4. Founded in 1995, headquartered in New York Commercial software expertise  ACT! for Notes  - Symantec  Domino Intranet Starter Pack  – Lotus  eMailroom  - Cisco  G2X:Agility  The Vendor G2X

5. The Distributor GL Computing Founded in 1989 Sole distributor for ACT! For Notes (Asia Pac) Specialist in Contact Management and Sales Force Automation solutions using ACT! 2000 and ACT! For Lotus Notes Organises Custom Development and Training Supports and trains resellers

6. The Industry Customer Relationship Management Siebel, PeopleSoft, Baan, SAP Sales and Marketing Automation ACT! For Notes, SalesLogix Contact Management Systems ACT! For Windows Personal Information Managers Outlook, Lotus Organiser Cost Features Scalability Power Effort

7. Industry Future Looks Good Australian Reseller News – April 17, 2002

8. More directed solution, less complex user interface Typically less disruptive, introduced incrementally Cost-effective - ¼ of the cost to deploy / maintain Efficient - ¼ the time to deploy / operate Simplicity - the core features that revenue producers use Flexibility - fits corporate / industry requirements Extendibility - to all required business processes Many experienced local consultants, integrators and trainers Why ACT! for Notes Projects Succeed

9. RelationshipManagement RelationshipManagement Customization Workflow Integration Relationship Management + Business Process Automation ACT! For Lotus Notes™ allows… Enabling Sales Force Integration

10. Distill core capabilities Customise to client requirements Leverage existing investment Provide open architecture Solve problems incrementally The Approach

11. Powerful & Integrated Scheduling  schedule meetings, calls, and “to dos” for themselves or others  AFN calendar can automatically synchronize with the Notes Mail calendar Rapid Deployment & Updates  quickly deployed to all local and remote users  future updates are easily distributed through the template refresh process Reduced Sales Operations & IT Support Requirements  leverage the Lotus Notes infrastructure  no need to implement, train and support a new technology platform Optimized Replication  utilize the replication technology and procedures already being used by Notes users  proven to be more efficient and reliable than the synchronization functionality found in other products Ease of Integration with other Applications  open scalable architecture can easily be integrated with other applications Leverage Lotus Notes Investment

12. AFN services available in Asia Pacific can benefit almost every enterprise regardless of size or the industry they serve. Available Services QuickStart Application Development Application Integration and Migration Training Support Services

13. Suitable Markets Any company with a mobile sales force  provides an excellent replication technology that suits users that may dial in from time to time Any company with more than one office  notes replication, Access Control List, document-level security ideal for multi-office environments  master copy of the databases at their head office with local data only being replicated to the remote offices Any company running Lotus Notes for e-mail and/or databases  integration with the Notes calendar, address book and e-mail  link directly with other Notes databases  improved data sharing and single point of entry for data

14. Typical Industries Insurance and banking Hardware vendors Mortgage assurance Financial planning Courier companies Educational institutions Hotels and hotel chains Larger accounting practices Wholesalers Marketing companies Manufacturing companies Building companies Government departments

15. Sample AFN Customers

16. Lexmark  Manufacturer of Printers Goal: Drive more revenue through better relationship management & competitive intelligence Stockland Hotel Group  Hotel Chain Goal: Drive more revenue through more effective relationship building, better service and global coordination Zurich Insurance  Finance and Insurance – Multiple Divisions Goal: Drive more revenue through more effective prospecting and target marketing as a result of increased visibility of prospect & customer data shared by multiple corporate areas Sample Implementations