1. Six Conversations That Matter:Building Accountability and Commitment By: Bill Brewer Designed Learning Inc. –a Peter Block Co.

2. Choosing Accountability is About Individual Choice Each person chooses to take responsibility for the business and for their own “survival” and emotional welfare

3. Connection How valuable do you plan this session to be? How participative do you plan to be? How much risk do you plan to take? How concerned for the whole do you plan to be?

4. Customer Owns the Marketplace - Demands Productivity up Quality up Cycle time down Unique understanding response Capacity = managing all four concurrently

5. Traditional vs. Alternative Literacy Choice/exempt Accountable Control resources Widely and deeply distributed Top

6. Traditional vs. Alternative Compliance = success Bet Highly literate/chosen accountability managing and doing = success

7. Traditional vs. Alternative Illusion of safety in exchange for compliance Choice in exchange for accountability Deal

8. Traditional vs. Alternative Parent/childDialogueAdult/Adult Belief in this = success Faith Belief in this = success

9. Traditional vs.. Alternative TopControlWidely distributed Bet Deal Dialogue Faith Compliance = success Chosen accountability = success Illusion of safety for compliance Choice for accountability Parent/child Belief in this = success Adult/Adult Belief in this = success

10. 3 Issues in Choosing Accountability… a Personal Dialogue My reluctance and fear, or reasons for avoiding accountability Owning and dealing with my own doubts about this choice, my contribution and performance Making promises as well as consequences I am willing to endure for not delivering

11. 3 Questions For what do I choose to be accountable? What consequences will I accept? What do I need from others?

12. Six Conversations That Matter

13. Qualities of Great Questions Ambiguous Anxiety-producing Personal

14. Possibilities What is the cross-roads I’m at in my life/work? How are others contributing to this? How am I contributing to this?

15. Refusal Questions What doubts do you have? What’s the “no” you have been postponing? What’s the “yes” you no longer mean? What’s the forgiveness you have been withholding? What’s the resentment I have that no one knows about?

16. Gifts Conversation What’s the gift I got from you in this meeting? What’s the gift I hold in exile or have yet to bear?

17. Designed Learning Bill Brewer bbrewer@designedlearning.com 1-866-770-2227