1. 1 Root Cause Analysis http://www.managementsupport.com http://www.managementsupport.com

2. 2 Course Content Course Objectives Course Objectives What is Root Cause? What is Root Cause? Benefits Benefits The Problem Solving Process The Problem Solving Process Examples and Exercises Examples and Exercises

3. 3 How does it work? PROCESS D PROCESS C PROCESS B PROCESS A CUSTOMER Nothing is allowed to further escape to the customer Contain the problem…

4. 4 Allow team members to specify where ideas fit into the diagram Allow team members to specify where ideas fit into the diagram Clarify the meaning of each idea using the group to refine the ideas. For example: Clarify the meaning of each idea using the group to refine the ideas. For example: Cause-Effect Diagram Materials Incorrect Quantity Incorrect BOL Wrong Destination Methods Late Dispatch Shipping Delay Spillage Environment Shipping Problems Traffic Delays Weather Equipment Wrong Equipment Dirty Equipment Breakdown People Driver Attitude Dispatcher Wrong Directions

5. 5 No formal process for submitting job opening Lack of specifics given to Human Resources Dept Took too long to hire Project Manager Root Cause Didn’t complete project on time Resources unavailable when needed