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2-1 © Pearson Prentice Hall 2009 Q1 – What is collaboration? Q2 – How can you use collaboration systems to improve team communication? Q3 – How can you use collaboration systems to manage content? Q4 – How can you use collaboration systems to control workflow? Q5 – How do businesses use collaboration systems for decision making? Q6 – How do businesses use collaboration systems for problem solving? Q7 – How do businesses use collaboration systems for project management?
2-2 © Pearson Prentice Hall 2009 Q6 – How do businesses use collaboration systems for problem solving? Problem definition The first step in solving a problem is to define it. A problem is a perceived difference between what is and what ought to be. A good problem definition defines the difference between what is and what ought to be by describing both the current situation and the desired situation. WHAT IS WHAT OUGHT TO BE
2-3 © Pearson Prentice Hall 2009 Q6 – How do businesses use collaboration systems for problem solving? Problem solutions and solution brokering Collaboration systems provide team members with feedback and iteration that helps them: Identify numerous solution alternatives rather than just one. Make a choice by allowing them to discuss the pros and cons of each alternative. Broker the selected solution and make necessary adjustments that benefit all parties.
2-4 © Pearson Prentice Hall 2009 Q6 – How do businesses use collaboration systems for problem solving? Problem solving and collaboration systems are more effective when they successfully employ the three collaborative drivers: Communication systems that allow a regular and reliable exchange of ideas and information Content-management systems that control document changes and revisions so everyone has the most current version Workflow control is less important because of the nature of the unstructured decision-making process
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