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SIPOC A Process Definition Tool. What is SIPOC? Process Output Quality Provides a template for process definition Requires consensus on processes Uses.

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Presentation on theme: "SIPOC A Process Definition Tool. What is SIPOC? Process Output Quality Provides a template for process definition Requires consensus on processes Uses."— Presentation transcript:

1 SIPOC A Process Definition Tool

2 What is SIPOC? Process Output Quality Provides a template for process definition Requires consensus on processes Uses a team of experts with involvement in the process Can express in 8 steps Suppliers – Inputs – Process – Outputs – Customers

3 How to Develop a SIPOC Diagram 1.Assign a team to a high level process. 2.Name the Process. (e.g. Test Systems) 3.Decompose process into a few steps. 4.Identify the Outputs of the process. 5.Identify the Customers 6.Identify the most significant Outputs. 7.List the Inputs 8.Identify the Suppliers

4 Example: Filling a Job Vacancy 1.Assign team – Who? 2.Name the process – What? 3.Decompose to steps – How? Specify needs Authorize recruitment Place ads Assess applicants Offer appointment Confirm start

5 Completing the Process Definition 4.Identify Outputs Ads, Candidates, New hire 5.Identify Customers Line Manager, Functional Manager, Team, Company 6.Identify most significant outputs New hire 7.List inputs Request to fill a vacancy 8.Identify Suppliers Line Manager

6 Completed Diagram Process: Fill job vacancy SuppliersInputsProcessOutputsCustomers Line Manager Request to fill a vacancy 1.Specify needs 2.Authorize recruitment 3.Place adverts 4.Assess applicants 5.Offer appointment 6.Confirm start New member of staff Line Manager

7 Next Steps Process purpose statements Process Owner Define Start & End Define Boundaries

8 SIPOC Summary Suppliers Customers Process S I P O C

9 Class Exercise Prescribing drugs in a doctors office visit A dealer selling a used car Getting your car repaired after collision damage Booking an airline reservation for an employees business travel Serving a customer in a fast food restaurant


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