1. Module 1 Site Specific Induction (CAPEX) Site specific induction for Employees and Subcontractors working on an Optimise site

2. Optimise Vision
Everyone got home safely because of our positive Health, Safety and Environmental culture.
Realised healthy profits through thinking differently and effective delivery.
Recognised for our part in successfully delivering the largest water industry programme by outperforming all key measures.
Customers choose us because we have reliably delivered great service, are trusted, easy to work with and care.
AMP5 provides the natural foundation for our future.
“I want to work here”
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3. Optimise Values (note to inductor – see page notes)
Passionate
Committed
Reliable
Challenging
Honest
Strategic
Passionate
We care about what we do and we seek to inspire others
Going that extra mile because we care
Refuses to let negativity get in the way of delivery
Reliable
Do what you say you’re going to do, when you said you would do it and tell them you have done it.
Always say what we will do and do what we say
Dependable, trustworthy and consistently deliver
Strategic
Resource optimisation,
Programme approach
Think BIG
Working on the bigger picture to achieve the greater goals
Committed
Giving 100%
Taking responsibility
Honest
Transparent
Truthful
No surprises
Collaborative
Retain commercial tension
Working to common agreed goal
2 + 2 = 5
Challenging
We strive to do things better and overcome barriers to our collective success
Collaborative
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4. Optimise Vision – the big 3
Q1 Who do you work for? “I work for Optimise” Q2 What do you know about Optimise? “Optimise is a Joint Venture of four companies Barhale Clancy Docwra J Murphy & Sons MWH” Q3 What are Optimise delivering? “Part of the AMP5 programme for Thames Water” (The Largest ever water industry programme in the UK)
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5. Thames Water DVD
Protecting lives, protecting people Review Module 1 on DVD titled: ‘Our Company, our work, our people (4 mins)
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6. Site Staff (Insert picture and display on site notice board / canteen)
____________________
Contracts Manager
Site Engineer
____________________
Site Agent / Manager
Site Foreman
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7. Project Specific Details
Scope of the project:
General description of works
Work areas
Restricted area’s or limitations
Site Details:
Address: ______________________________
______________________________
Telephone: ______________________________
Fax: ______________________________
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8. Site Facilities
Set out site boundaries, security arrangements, safe/designated areas, notice board locations
Rules of the site i.e. use of mobile phones, telephone facilities / payphone locations etc.
Location of welfare facilities on site i.e.. canteen, toilets,
Drying room
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9. Who’s on Site Please ensure you sign in and out of the site - if you
do not, we will not know
you are here for security
and emergency purposes
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10. Methods of Consultation
Toolbox Talks
Breakfast Briefings
Site Safety Forum
Open Space Forum
Method Statement and Risk Assessment Briefings
Near Miss reporting
Suggestion box or other method of putting your views forward
Open Door Policy
Safety Coach (if relevant to site)
Project Safety Committee Meeting
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11. Actions in an Emergency
Fire and emergency evacuation procedure
First aid emergency
Substance emergency - locations of (significant) hazardous, highly flammable or explosive substances including gas bottles
Other emergency evacuation procedure (if different from above)
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12. Names of First Aid Trained Personnel (Insert pictures and display on site notice board / canteen)
____________________
First Aider / Appointed person
____________________
First Aider / Appointed person
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13. First Aid Facilities First Aid Facilities on Site
Emergency Services and contact details
Emergency procedure
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14. Fire Wardens (Insert Picture and display on site notice board / canteen)
____________________
Fire Warden
____________________
Fire Warden
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15. Site Fire Precautions What to do in the event of a fire
Evacuation routes and assembly area
Locations of Fire Fighting Equipment
Site fire plan
Hot works must be undertaken in accordance with a hot works permit
Other site specific fire precautions or issues to be aware of
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16. Site Smoking Arrangements
Smoking is only permitted in designated smoking areas
Cigarette ends must be fully extinguished, and not littered
Specific non smoking areas (hazards from flammables etc)
Specific non smoking site activities or work processes such as confined space work or working with flammable substances
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17. Food and Hygiene
No food or drink to be taken onto site, food and drink must be consumed in the canteen
Always wash hands before eating and smoking
Ensure food is properly cooked and stored
Carefully dispose of leftovers so as not to attract vermin
Always carry a Leptospirosis card and be familiar with the signs and symptoms
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18. Accident and Injury Reporting
All injury accidents or incidents to be reported to your Supervisor immediately
They should be recorded in the accident book on the same day
Person responsible for completion i.e. who fills it in
Where the accident book is kept on site
If away from work, keep Manager informed daily
“CSIM” (Contractor’s Site Incident Management) for reporting all incidents – poster located in site office / canteen
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19. Injuries and Near Miss Reporting
An injury includes any injury no matter how minor.
A Near Miss Includes:
Unsafe condition
Unsafe Act
Unsafe incident
Please report ALL injuries and ALL near misses
We will not take action against individuals reporting near misses.
Optimise wishes to encourage good safety behaviour by everyone learning from mistakes
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20. Near Miss Report Card (issue card to every inductee)
Monthly poster feedback issues
£1 donation to lighthouse fund for each near miss
£50 award to best near miss and a randomly picked winner every quarter
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21. Personal Protective Equipment (PPE)
(PPE) refers to protective equipment or garments designed to protect the wearer's body from injury
Mandatory PPE requirements are to be complied with on all Optimise projects by all Employees, Sub contractors and Visitors
Task specific PPE will be determined as per a risk assessment depending on the hazard
must be booked out of the stores by completing the PPE Register
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22. Housekeeping and Image
Optimise expects you to keep your work area clean and tidy at all times to:
Prevent slips, trips and falls to you and your working colleagues
Maintain the professional image of Optimise
Minimise waste and loss of tools and equipment
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23. Safety Signs Always comply with safety signage
Read the labels on containers before using any substances
Use any safety precautions required
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24. Drugs and Alcohol
Working under the influence of drugs or alcohol is strictly prohibited. Random D&A testing will be carried out across partner contractors
Any persons caught in possession of or under the influence of drugs or alcohol will be removed from site
If you are on drugs for any medical reason, please inform your supervisor at once
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25. Plant and Equipment
You will only be authorized to use plant and equipment that you are trained and competent to use
Plant and equipment must be checked before use and in good working order
Any defects must be reported to a Supervisor and defective plant or equipment taken out of service
Only use plant and equipment in accordance with manufacturers recommendations (for example, telehandler)
Activity
Speed
Gradient
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26. Work at Height (This includes working in/near trenches)
Ensure where a fall from height exists, protect with suitable fall prevention
Hole coverings should be fixed, stable and clearly marked
All work at height must be undertaken in accordance with a risk assessment and safe system of work
Ladders and stepladders must be located on a firm level base and only used for short duration
Do not step on services to climb out of excavations
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27. Manual Handling
Do not attempt to carry or lift anything that is too big or too heavy
Inform your supervisor and ask for assistance
Manual handling activities will be risk assessed on the task, individual, load and environment of the activity
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28. If you can’t see the operator he can’t see you!
Vehicles on Site
Be aware of moving plant and vehicles operating near you
Use pedestrian walkways where practicable
Avoid reversing where possible
Reversing only under the direction of a competent Banksman
If you can’t see the operator he can’t see you!
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29. Delivery and offloading
Ensure designated person appointed to accept and direct deliveries
Ensure correct equipment used to unload vehicle
Do not work at height unless risk assessment undertaken and controls in place (working on lorry flat bed is at height)
Ensure activity is segregated from other site activity and third parties
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30. Other Site Specific Hazards (To be made project specific)
HV and LV Buried Cables
Other buried services
Overhead cables
Confined Spaces
Lifting operations
COSHH
Traffic flows (road works)
Site electrical distribution
Working with power tools
Hand Arm Vibration (HAVS)
Working near Public
Health Hazards (sewage)
Security of equipment and site
Work near/over water
Contaminated land
Pollution of water courses
Waste Management
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31. Safe Systems of Work Method statements, risk assessments
You will not commence work activities without receipt of the appropriate Risk Assessment and Method Statement and briefings required for any hazardous activity
All work must be carried out in strict accordance with the relevant risk assessment / method statement
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32. Safe systems of work Permits
Permits are put in place to make sure certain control measures identified in the permit are in place prior to and during work
Examples:
Permit to dig
Confined space permit
Hot works permit
Permit to discharge ground water
Additional Thames Water (TW) permits include:
TWOSA – authorisation to work in or around TW premises or assets
TOCOP – Transfer of controller of TW premises (TW to contractor)
Isolation permit (G permit) – Permit issued when TW asset has been isolated
Under no circumstances can applicable control measures identified in a permit be deviated from. If in doubt whether a permit applies contact a Supervisor immediately
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33. Site Rules (examples) (Make site specific)
All relevant PPE must be worn at all times on site
You must always wear trousers / overalls and a shirt (no shorts permitted)
All work areas to be continually kept clean and tidy
No operative to use any plant or equipment unless they are trained and competent to in its use. Operated plant is by certificated drivers only
No excavation work to be carried out unless the area has been checked for underground services. No permit no dig!
Excavations to be edge protected, with suitable access/egress
All work at height must have suitable and sufficient fall arrest
Read and comply with all safety posters and signs
Report all accidents and incidents to your supervisor immediately
FOR/128/Rev 05

34. Site rules (continued)
Inspect all tools and work equipment before use
Any person found to be under the influence of alcohol or non-prescribed drugs will be suspended immediately pending disciplinary procedures
Inform the Site Manager of any illness and/or medication you are receiving.
All site personnel must be continually aware and vigilant for their own health and safety and the safety of others and report anything considered sub standard.
Be courteous to the public and ensure they are not put at risk.
All personnel to carry Leptospirosis medical cards.
All site personnel to sign on and off site.
All site personnel to comply with site mobile phone use rules
All personnel to have a TW passport card or waiver
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35. Mobile Phones Mobile phones are only allowed in designated areas
If a call has to be made or received, go to a place of safety, pedestrian walkway, canteen, office etc
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36. Inspections and Audits
Optimise and the JV Contractors will undertake various inspection and audits which may include:
SHEQUAL Tour – Senior Managers attend site to engage with staff and to review work activity – please be open with them
Inspections
By site manager to check compliance to method statement and risk assessments
By other appointed persons to check excavations, scaffolds, plant, equipment
By Safety Advisor to check standards are being achieved and maintained
Audits by Optimise to ensure the Health, Safety and Quality System is being followed
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37. Working over water (Delete slide if non applicable)
Warning signs/notices (deep water) must be displayed
A fence or rigid barrier must be provided where there is a risk of persons falling into water where possible if a fence or barrier cannot be provided all personnel must wear a buoyancy aid
A buoyancy aid, must be worn by all personnel working over water
Suitable rescue equipment, for example a boat, boathook, or lifeline must be in position when people are working over water
All personnel are to be instructed as to the means of raising the alarm and rescue drills
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38. Working with sewage (delete slide if not applicable)
Exposure to sewage may result in a number of illnesses. Symptoms can include:
cramping stomach pains, diarrhoea and vomiting;
Weil’s disease (Leptospirosis), a flu-like illness transmitted by rat urine.
hepatitis, characterised by inflammation of the liver, and jaundice;
infection of skin or eyes, inflammation of the lung with fever, breathlessness, dry cough, and aching muscles and joints.
The most common exposure is by hand-to-mouth contact during eating, drinking and smoking, or by wiping the face with contaminated hands or gloves
Exposure to sewage should be eliminated or minimised by:
Wearing suitable personal protective equipment, that may include waterproof, abrasion-resistant gloves, footwear, eye and respiratory protection. Face visors are particularly effective against splashes.
Good standards of hygiene, thoroughly wash hands before eating, drinking and smoking
Clean and contaminated equipment should be segregated and separate from eating facilities.
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39. SHARPS Action to be taken if needles or syringes are found
Contact your Health and Safety Advisor immediately.
Protective clothing in the form of overall and PVC gloves must be worn
A “Sharps Pack” should be available and if not the work area should be closed until it is made available.
Using the disposable tweezers, place any (or all) needles into the sharps container
When you are satisfied all discarded needles/syringes have been dealt with, place the tweezers into the container and seal the lid
If needles/syringes are found to be embedded in seals/gaskets etc, these can be remove by using pliers and placed into the Sharps Box
The pliers must be sterilized by passing them through a naked flame. Three slow passes through the flame with the jaws of the pliers open will be sufficient.
Under no circumstances can sharps be handled without the necessary training and PPE to safely remove
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40. Discipline
Optimise expect the highest standards of behaviour and compliance against site rules, risk assessments, method statements and the safe use of plant and equipment, all of which have been expressed clearly in this induction.
Any person found to be in breach of these standards may be immediately removed from this Optimise site and disciplinary issues formally escalated to the persons employer.
Do work with us to ensure the safety of yourself, your colleagues and any other person that may be affected by our works. expectations:
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41. Environmental Issues (examples) (Site specific issues to be inserted from environmental management plan)
Discharge To Water
Emissions to Air
Waste Management
Contamination of Land
Nuisance
Wildlife and Habitats
Archaeology
Use of Materials and Energy
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42. Discharge to Watercourses
Before pumping or discharging any water/ effluent - always seek permission from your supervisor
Permits to Pump must be obtained prior to any pumping
Ensure flow rate from discharge pipe is slow to prevent erosion of soil
Never bypass environmental controls
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43. Waste All waste must be keep safe against:
corrosion or damage of waste containers e.g. skips or drums
waste runoff due to rainfall
waste blowing away
scavenging of waste by animals
Ensure waste is stored safely and securely in a suitable container and cover it if necessary. Prevent it causing pollution or harming anyone
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44. Contaminated Waste
Bag up used spill kits etc and take to Yard and put in Hazardous waste receptacles
Contact your Waste Rep or Environmental Advisor on site when you need to arrange the removal of hazardous waste
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45. Pollution Control of Pollution:
Nuisance – Dust and Noise
Waste
Ground waters and watercourses including “Permits to Pump” arrangements
Fuel/oil storage, use and re-fuelling procedures
Site spillage response arrangements
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46. Storage Store fuel / oil / Chemical Containers on drip trays.
Store sand and stone in the designated areas.
Store top soil and sub‐soil separately.
Store any bagged materials on pallets.
Ensure mobile bowers are locked and hoses are inside the bund when not in use.
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47. Noise Keep doors and covers on plant and equipment closed.
Locate noisy plant as far away from houses as possible.
Shut down plant and vehicles when not in use.
X No shouting or loud radios
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48. Air X No burning of material
If plant or equipment is emitting black smoke report to Supervisor to arrange repair
If you see any dust emitting from site report to your Supervisor
Dampen down haul roads if necessary
Spill kit material should be available on site at all times.
All vans must carry a spill kit.
Report all incidents and near misses
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49. Customer Experience in Optimise

50. Customer Experience in Optimise
We represent Thames Water in everything we do
We are often the ‘face’ of Thames Water to customers
We are committed to providing the highest level of customer satisfaction in everything we do
We have a dedicated customer experience team based at Rose Kiln Court. All calls, letters and s must be logged there
Optimise report all calls, letters and s to Thames Water.
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51. Customer Care..... First impressions count....
Polite and courteous at all times......
No swearing or abusive language......
Never get involved in an argument
Never promise what you cannot deliver
Remember you are representing the company and the client
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52. Performance Measurement
Thames Water customer satisfaction is measured by the regulator OFWAT who measure performance using a Service Incentive Mechanism (SIM)
SIM is a score based on the number of customer contacts and the way in which the contacts were handled
The best companies are financially rewarded and the worst performing companies penalised.
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53. Service Incentive Mechanism
The number (Quantitative) of contacts are classed as:
Abandoned calls
“Unwanted” telephone contacts
Written complaints
Escalated written complaints
Consumer Council for Water investigations
The way (Qualitative)
Quarterly third-party surveys carried out on samples of customers who have contacted Thames Water
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54. Reputational damages
Customer, MP, Councillor and Media contacts result in penalties to Optimise in the contract
A complaint letter has a penalty of £250
The maximum could be a £50,000 penalty for negative media coverage resulting from our actions.
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55. How do we impact?
Examples of activity that could create Customer contacts:
Noise
Disruption
Access to property
Not doing what we say we’ll do, when we said we’d do it
Unfinished road works
Swearing
Poor and inaccurate responses to queries
Speeding driving
Mess
Damage and quality of reinstatement
Pleasant, helpful and communicative staff receive praise
Good Communication is best – written, calling cards, signage
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56. Improving Customer Satisfaction and SIM
Keep customer satisfaction at the forefront of everything you do
It's down to each and every one of us to make a difference each and every day
Make sure we remind ourselves and our teams of the importance of customer experience
Provide examples of good customer experience to the team at Rose Kiln Court
Send ideas of how to improve customer experience to the team at Rose Kiln Court
Send all telephone and written customer contacts to the log at Rose Kiln Court
Companies that keep customers happy are successful !
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57. Any Questions?
You are required to sign a declaration that you have received this HS&E briefing
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58. Acknowledgments
This induction has been developed utilising information:
from partner Contractors:
Barhale
Clancy Docwra
Murphy induction
assessment against HSLT best practice matrix
HSE induction template
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