1. UNLOCKING THE “POWER” OF THE EMPLOYEE BENEFIT CENTER Sally Becker & Summer Morley FFSolutions Employer Script Part 3 of 4

2. THE EMPLOYEE BENEFIT CENTER 1 of 3 Portals “Single Source” Informational Customized Employer & Employee Benefit Resource

3. WHO WHAT WHEN It takes a team to get it right! TEAM ROLES WHEN CREATING THE EMPLOYEE BENEFIT CENTER

4. OPERATIONS MANAGER 1.Account Manager/CSR submit LOI to Enrollment Solutions Department 2.LOI is used to enter info on group in FFSolutions, creating the plan year “opportunity” 3.Operations Manager (Pat) creates a URL to the Employee Benefit Center in FFSolutions creating a LIVE site 4.An email is sent out to team including Account Manager & CSR notifying that the site is ready to customize

5. CSR/ADMIN 1.CSR/Admin review Employee Benefit Center for accuracy. LOI must be accurate. Any product, account or contact changes needed on site must be reflected on LOI and resent to ESD. 2.CSR/Admin sends brochures, forms, & any other requested files to Marketing (Summer) to host online. 3.Marketing Hosts file & sends CSR/Admin URL. 4.CSR/Admin adds link to FFSolutions to display on site. CSR/Admin Maintains Site

6. ACCOUNT MANAGER 1.CSR/Admin notifies Account Manager the site is Customized & ready for review. Account Manager uses Checklist to review site ALL INFORMATION HAS TO BE ACURATE, THE ACCOUNT MANAGER WILL SIGN OFF ON CHECK LIST AFTER AFIRMING ALL INFORMATION IS COMPLETE & ACCURATE 2.With the Account Manager’s final sign off, the CSR/Admin notifies Marketing that the site is complete. Old Phase I sites are redirected to new site. 3.Account Manager/CSR/Admin sends email communication to group announcing new site and features.

7. CSR/Account Manager Checklist

8. Employee Benefit Center Live Demo

9. Employee Benefits Center Home Page Group Name Plan Year/Next Plan Year Important Information Scrolling Announcements Benefits Contact Information Top Navigation Bar

10. Benefits 1.Overview of Plan Benefits 2.Product Information 3.Rates for Medical, Dental and Vision 4.Links to Plan Brochures, Forms, and Videos 5.Carrier contact information

11. Access My Benefits Employee Registers for login to secure “My Benefits Site” to view: Enrolled Benefits Dependent Details Retirement Plan Distribution Status Manage FSA

12. How to Enroll Customized to display enrollment type specific to group Agent Assist Online Enrollment Agent/Online Enrollment Complete with FFenroll login instructions, account manager contact info, and videos!

13. FAQ’s Links out to www.ffga.com to show most frequently asked questions for Retirement S125/Flex Customer Support Billing And more!

14. Contact Us Submit Question that will be routed to specific departments depending on category Or Quick access to contact information for Account Manager, Branch, and departments.

15. POP QUIZ!

16. Thank You!