1. Discovering Hospitality and Tourism, 2nd Ed.© 2008 Pearson Education, Inc. Ninemeier and PerdueUpper Saddle River, NJ 07458 The Business and Industry Puzzle O.H. 20.1

2. Discovering Hospitality and Tourism, 2nd Ed.© 2008 Pearson Education, Inc. Ninemeier and PerdueUpper Saddle River, NJ 07458 A History of an Organization’s Goals for Business and Industry Operations O.H. 20.2

3. Discovering Hospitality and Tourism, 2nd Ed.© 2008 Pearson Education, Inc. Ninemeier and PerdueUpper Saddle River, NJ 07458 Range of Financial Agreements in Contracted Foodservices O.H. 20.3

4. Discovering Hospitality and Tourism, 2nd Ed.© 2008 Pearson Education, Inc. Ninemeier and PerdueUpper Saddle River, NJ 07458 Separate Food Serving Stations in Food Court Salads Hot entrées Sandwiches Pizza and Mediterranean “Grab and go” Exhibition and display cooking Soups and breads Ethnic Sushi Carvery (carved meats) Specialty food Barbecue Desserts Beverages O.H. 20.4

5. Discovering Hospitality and Tourism, 2nd Ed.© 2008 Pearson Education, Inc. Ninemeier and PerdueUpper Saddle River, NJ 07458 Dining Alternatives in B/I Foodservices Executive dining — Table-service restaurants with gourmet menus and furniture, fixtures, and table appointments of the very highest quality. Traditional banquets — Foodservices for large groups may be offered. Other catering — Foodservices for office parties and picnics (both on- and off-site) and pizza, sandwiches, and/or other items delivered to employees’ work stations. Vending Office coffee services — Employees in offices may have refreshment breaks provided by foodservice personnel. O.H. 20.5

6. Discovering Hospitality and Tourism, 2nd Ed.© 2008 Pearson Education, Inc. Ninemeier and PerdueUpper Saddle River, NJ 07458 More B/I Foodservices Alternatives Home meal replacement — The foodservice operation may produce whole meals and/or meal components that employees may purchase for take-out and consumption at home. In-flight foodservices — Organizations owning private aircraft may serve onboard meals and beverages. Branded food courts — Operations may offer branded or self-brands of products such as specialty coffees and pizza. Cafes and bistros — These operations range from upscale to limited service to “grab and go.” Convenience stores (C-stores) — Consumers may utilize retail stores offering foodservices, including snacks and beverages and other items. O.H. 20.6

7. Discovering Hospitality and Tourism, 2nd Ed.© 2008 Pearson Education, Inc. Ninemeier and PerdueUpper Saddle River, NJ 07458 Organization of B/I Management Positions O.H. 20.7

8. Discovering Hospitality and Tourism, 2nd Ed.© 2008 Pearson Education, Inc. Ninemeier and PerdueUpper Saddle River, NJ 07458 Organization of B/I Management Positions Self-Operated Multiunit O.H. 20.8

9. Discovering Hospitality and Tourism, 2nd Ed.© 2008 Pearson Education, Inc. Ninemeier and PerdueUpper Saddle River, NJ 07458 Organization of B/I Management Positions Contract Management Company without Foodservice Liaison O.H. 20.9

10. Discovering Hospitality and Tourism, 2nd Ed.© 2008 Pearson Education, Inc. Ninemeier and PerdueUpper Saddle River, NJ 07458 Organization of B/I Management Positions Contract Management Company with Foodservice Liaison O.H. 20.10

11. Discovering Hospitality and Tourism, 2nd Ed.© 2008 Pearson Education, Inc. Ninemeier and PerdueUpper Saddle River, NJ 07458 Business/Industry Challenges Keep the consumers returning Keep pace with technology Educate those responsible in the organization about the importance of foodservices Maintain profitability in times of industry downsizing O.H. 20.11