1. Challenges of Public Offices

2. We: Past, Present & Future Rethinking the Place of the Public: Citizen? Customer? Public > Citizen > Customer > Partner New Public Management (NPM) Ministry of Establishment > MoPA > ? Shift of Role and Approach to Citizens Your Innovative Thinking 1. Do you feel any changes? 2. Can you anticipate what will happen after 2 years? 5 years? 10 years?

3. Key Words that will Lead Public Service Partnership Outsourcing ICT BPR/SPS Human Capital Innovation

4. Innovative Government for Better Customer Services BPR Government-Citizen Interface Provide single window Accountable Fix responsibility Transparent GOVT LEADS to IT Integration, Partnership, Outsourcing, Human Capital, Challenges of Public Service

5. Personal/Group Tasks List your innovative proposals