1. Creating interfaces Multi-language example Definition of computer information system VoiceXML example Project proposal presentations Homework: Post proposal, post feedback & work on project

2. Actual example at ATM machine Enter PIN Espanol Francais … … Other languages (not ENGLISH)

3. Question/Problem Was this clear? –(presumably) if you needed a language other than English, click –if English was okay, enter your PIN –(Not sure if there was a chance to choose another language later) Design a better approach

4. Definition A computer information system is a combination of –hardware –software –people –procedures constructed/organized to accomplish specified functions.

5. Comments Old definition Critical significance [for me, now] is the inclusion of people and procedures Procedures may be –or may not be well-defined –subject of training or –assumed, learned over time

6. Examples Check-out with clerk: –clerk does some things, customer does others ATM Email Others?

7. Acceptable function Want a system to be 100% effective but… It is the total system that needs to work, part of it may work less than all or even much of the time Voice phone systems [typically] have menu, prompts, error handling, including a fall back: eventually going to 'live person' –should be able to pass on information (such as id number) and make use of databases, etc. LLBean phone example

8. Voice XML Challenge: random sequence Produce set of forms, each listening for its own response Produce random sequence –Unique values (don’t reuse values) Use expression as target of a goto –Need to use in place of <goto next= Working from random sequence, move to successive forms –If successful, move to next. Otherwise, move to form to indicate failure.

9. this is form a this is form b this is form c Note: expr, not next

10. Change in tactics Start off with array of addresses (#id) Each time, select element randomly. –Remove it from the array Use slice and concat Splice did not work!!! –Return it as the next address Need to check if done enough Need to check if there are still questions Used vxmllog to find problems… Forms just say what they are…

11. var qarray=["#a", "#b","#c","#d","#e"]; var asked = 0; var quota = 3; function getnext() { var ch; var chv; var nq = qarray.length; asked++; Will do this 3 times The qarray could hold any number and could be in other files.

12. if (asked>quota) { return "#done"; } if (nq==0) { return "#nomoreques";} ch = Math.floor(Math.random()*nq); chv = qarray[ch]; // now delete this element if (ch==0) { qarray = qarray.slice(1);} else if (ch==(nq-1)) { qarray = qarray.slice(0,ch);} else { qarray= qarray.slice(0, ch).concat(qarray.slice(ch+1));} return chv; }

13. Starting in form a in form b

14. in form c in form d in form e

15. No more questions Done

16. Now up to you Code the start, initial prompting Replace with Whatever the a question is the a answer Put in …

17. Warnings Use lower case letters as the content of choice tags (and probably in full grammars as well) Remember the # sign in front of id's. Use expr in goto and choice if you are using an expression –This includes a function call –…expr ="'#' + vname" The plus sign is for concatenating strings. The concat method is for concatenating arrays.

18. Reprise: all interface/applications Focus Function / purpose Audience Dialogue(s) Content (structure of underlying data) How to measure / evaluate success

19. Usability Effectiveness –did it work? Did [user] achieve purpose? Efficient –how was job done in terms of resources: yours (the 'system') and the [user] Satisfactory to [user] –often can be measured in 'repeat business' Identify your user!

20. Fit of media to application Does application fit the medium? Consider B2B, B2C, C2C???? –computer based web site office, home, factory (see below), retail –phone with tiny screen probably limitation in graphics, though Nokia Simulator does display color images on-the-go, factory –speaking/listening phone (POTS) on-the-go, hands-free, factory (again)

21. Homework Work on project! Make constructive comments as postings to other projects