1. Apropharma ® - Advanced Program on Pharmaceutical Management - LEADERSHIP FFULisboa Social Pharmacy Department Organization Guest Faculty: Luis Silva, Captain Manuel Gomes at TAP Portugal

2. Leadership and Behaviour - Objectives Apropharma ® - Leadership Understand the skills and behaviours that contribute to effective leadership and followership in successful teams

3. Leadership – CRM (Crew Resource Management) Apropharma ® - Leadership In the aviation industry, the prime concern is safety On a multi-crew aircraft, the prime objective of CRM is for each crew member to be part of an effective team The Airline Captain is the manager of that team CRM recognises and reinforces the legitimate authority of the Captain

4. Leadership vs Authority Apropharma ® - Leadership Leadership Involves teamwork, and the quality of a leader depends on the succes of the leader’s relationship with the team. Leadership skills needs to be developed, it is an acquired skill through proper training. Authority Is assigned by the company. The given command of the Captain should be adequately balanced by assertiveness and crew member participation. If a situation requires, decisive actions are expected.

5. Leadership Video Apropharma ® - Leadership The 6 Essential Qualities of all Great Leaders by Brian Tracey https://www.youtube.com/wat ch?v=eG16EmA2Fe0 Quality 1: Vision Quality 2: Courage Quality 4: Humility Quality 3: Integrity Quality 5: Focus/Strategic Planning Quality 6: Cooperation

6. Leadership - Quality 1: Vision Apropharma ® - Leadership They can see the future They are excelent at strategic planning They are transformational leaders Seperates them from managers Why do I need a Vision? With a vision in mind, you are more likely to succeed, ex. safe flight Mapping a path to your objectives and your team What is the vision of your company, the mission, the objectives

7. Leadership - Quality 2: Courage Apropharma ® - Leadership What does it mean to have courage ? Willing to take risks, thrust on your competences There is no certainty in life, situational awareness No assurance of Succees, every flight is a diferent flight Courage is the most identifiable trait, you have to be resilient Creative people do more experiments and failure is part of the process.

8. Leadership - Quality 3: Integrity Apropharma ® - Leadership What does it mean Integrity? First value that all executives aqgree upon The core of integrity is truthfulness Importance of compete honesty Necessary for the success of every business It is not about being perfect Safety and security for the long run Being reliable and thrustworthy

9. Leadership - Quality 4: Humility Apropharma ® - Leadership Humility and Leadership? Leader – someone strong, confident, problem solver. Ex. Cockpit Without acknowlegment, improvement won’t happen Admitting weaknesses, takes humility Problem of being the center, paradigm, overly focused on ourselves, selfishness and isolation Creates na open and inspiring environment, cockpit vs cabin

10. Leadership – Recognizing Humility, Ex. Stress Management in Flight Apropharma ® - Leadership For monitoring purposes, the human voice is a signal source. Stress is a biological and psychological response experienced on encountering a threat that we feel we do not have the resources to deal with.

11. Leadership – Recognizing Humility, Ex. Dealing with Stress in Flight Apropharma ® - Leadership Learn to recognize the symptoms of stress, not only in yourself, but also in other crewmembers (provide advice or assistance when necessary). Knowledge (Check-lists, Cross-Checks, Call-outs) Anticipate possible scenarios and threats (reduce the surprise factor) Briefings both on the ground before the flight and in flight. Make the best use of all available resources (CRM) Share tasks to avoid work overload. Always do things in advance whenever possible (avoid rushed actions). Should you still be faced with a totally unexpected stressful situation despite all your careful planning and anticipation, the keys are to recognize the symptoms, remain calm and buy yourself as much time to think as possible.

12. Leadership – Recognizing Humility, Ex. Fatigue and Vigilance Apropharma ® - Leadership Fatigue is a condition characterized by increased discomfort with lessened capacity for work, reduced efficiency of accomplishment, loss of power or capacity to respond to stimulation, and is usually accompanied by a feeling of weariness and tiredness. Fatigue is an expected aspect of life… A pilot should regulate his life as to have necessary mental qualities, fearless, with control of his nerves, senses and judgment.

13. Leadership - Quality 5: Focus/Strategic Planning Apropharma ® - Leadership Leaders focus on the results (needs), on what must be achieved. Practical tips to stay focused 1. Have daily rituals 2.Don’t leave things uncompleted 3.Visualize your goals 4.Don’t set to many big goals 5.Give yourself some daily time alone 6.Learn to avoid distractions (facebook, twitter, etc.) Make sure everyone is focused on the main objectives

14. Leadership - Quality 5: Focus, Aviation examples Apropharma ® - Leadership SITUATION AWARENESS Having an appreciation of what is going on around your department, your company, your sector….. SA refers to one's ability to accurately perceive what is going on in the cockpit and outside the aircraft as well the projection of their status in the near future…..

15. Leadership - Quality 5: Focus, Aviation examples Apropharma ® - Leadership EXPERIENCE Past experience. EXPECTATIONS The more we are prepared the greater the chance of handling the situation. BRIEFING This prepares and focuses our mind. COMMUNICATION Proper communication between crew members plays a large part in effective situation awareness. VIGILANCE Effective and active monitoring of instruments.

16. Leadership - Quality 5: Focus, Aviation examples Apropharma ® - Leadership High workload Distractions Lack of communication Execution of improper procedure Lack of experience Weather Fatigue..... Contributes to loss of awareness, planning

17. Leadership - Quality 6: Cooperation Apropharma ® - Leadership Ability to pull people together Everyone working and pulling together, gain cooperation, making commitments C’s of BUILDING TRUST 1.Clarity (communication) 2.Compassion (beyond yourself) 3.Contribution (real results) 4.Connection (be a magnet) 5.Commitment (the greater good) 6.Consistency (do the most important things first) Inspiring Leaders – better output, morale, retention, innovation, loyalty and revenue

18. Leadership - Quality 6: Cooperation (ex.Delegation) Apropharma ® - Leadership With safety as our main goal, we need to ensure that we manage task demands, use our resources effectively and maintain situational awareness. DELEGATION: WORKLOAD MANAGEMENT

19. Leadership - Quality 6: Cooperation (ex.Delegation) Apropharma ® - Leadership GOALS OF DELEGATION: The development of subordinates The increased effectiveness of the leader. Delegation is the process by which a leader assigns tasks to a subordinate in such a way that there is acceptance of responsibility for the assigned tasks.

20. Leadership - Quality 6: Cooperation (ex.Delegation) Apropharma ® - Leadership

21. Leadership - Quality 6: Cooperation (ex.Delegation) Apropharma ® - Leadership Effective planning. Prioritise. Delegate tasks. Adhere to SOP’s. Avoid interruptions.

22. Leadership Video Apropharma ® - Leadership Lead Simply by Give More Media https://youtu.be/1eF9sb4ovF8

23. Leadership Video Apropharma ® - Leadership Seth Godin on the Difference Between Leadership and Management https://youtu.be/Xx2SV2bYSfU (until 1.17 min)

24. Thank you Apropharma ® - Leadership “You manage things. You lead people.” Grace Murray hopper