1. HOTELS Common words Enquiry Services Complaints

2. COMMON WORDS HOTEL- Yes. Its called hotel in hindi too. Room- kamraa Bed- bistar/palang Mattress- gadda Bedsheet- chaadar Blanket- razai/kambal Fan- pankha Pillow- takiya Soap- saabun

3. TELEPHONIC ENQUIRY Me- Hello, _________ Hotel? Reception-Yes, how may I help you? Jee, mai aapki kya madad kar sakta hun. Me- I want to enquire about the rooms. Mujhe rooms ke baare me puchtach karni thi Reception-Yes, right now _____ rooms are available in AC _______ rooms in Non AC. Jee, abhi AC me ____ rooms hai aur Non AC me _____ rooms hai. Me- Ok. What is the rate? Theek hai. Kya rate hai? Reception-______ for AC and _______ for Non AC. AC ka_______ hai aur Non AC ka _____. Me- I want to book _______ rooms from _________. Mujhe ________ se room book karna hai. Reception- Ok. Your booking is done. Ok. Aapki booking kar li hai.

4. AT THE RECEPTION Before booking a room Me- I want to see the rooms first. Mujhe pehle room dekhna hai. Reception- Please provide your identity card. Aapka pahchan patra dijiye. Enquiring about the local place.. Me- From where I can get a taxi? Mujhe taxi kaha se mil sakti hai? Reception- We can arrange a taxi for you. Hum aapko taxi dilwa denge. Me- What are the nearby tourist spots here? Yaha aaspas ghumne kaha ja sakte hai? Reception- You can go to ______. It will take you around ______ to reach there. Aap ____ ja sakte hai. Vaha jane ke liye kareeb ____ ghante lagenge. Me- Where is the nearby ATM? Yaha aaspas ATM kaha hai?

5. ROOM SERVICES Me- When is hot water available? Garam paani kab aata hai? Reception- It is available from __ to __ in morning. Vah ___ se ___ baje tak milega. Me- When is Breakfast/lunch/dinner available? ____ ka khana kab milta hai?

6. COMPLAINTS Hot water is not coming. Garam pani nahi aa raha hai. Fan/AC is not working. Pankha/AC kaam nahi kar raha hai. Please change the bedsheet, its dirty. Chadar badal dijiye, bahut gandi hai. Please send someone to clean the room. Room saaf karne ke liye kisi ko bhejiye. Please provide an extra bed. Ek aur gadda lagwaiye/lagwa dijiye.