1. QMS Training
TM Module

2. Training Expectations
Understanding the Current QMS from TM’s Perspective
What will you know after this training
An overview of QMS and an insight into the TM’s role specific activities in a project
What you need to do next
Read the QMS in QUALIFY for a comprehensive understanding
Mahindra Satyam Confidential

3. Mahindra Satyam Confidential
QUALIFY
QUALity Information For You (QUALIFY) – Mahindra Satyam’s Quality Management System (QMS)
Mahindra Satyam Confidential

4. Mahindra Satyam Confidential
QUALITY POLICY
To satisfy our customers by ensuring that the products and services we provide meet or exceed customer requirements and expectations.
Mahindra Satyam Confidential

5. Mahindra Satyam Confidential
Topics
Team Member and Team Member Roles
Process Structure
Overview of Project Life Cycle
TM in the Project
Role Specific Team Member Activities
Mahindra Satyam Confidential

6. Team Member and Team Member Roles

7. Mahindra Satyam Confidential
The Team Member
The Team Member (TM) plays a vital role in a project
CoRCC assigns a TM to a project in consultation with the PL, based on
Skills
Availability
CoRCC sends an allocation letter to the TM stating the roles and responsibilities of the TM in the project
TM can play several roles in the project
Mahindra Satyam Confidential

8. Mahindra Satyam Confidential
The Team Member
SCM Group
Designer
Team Member
Tester
Programmer
Reviewer
Mahindra Satyam Confidential

9. Process Structure

10. Project Knowledge Base, Process Database
Process Structure
Project Knowledge Base, Process Database
Templates
Work Instructions
Tailoring
Guidelines
Methodologies
Life Cycle
Processes
Project Mgmt
Support Processes
Quality
Policy
Manual
Training Kit
Standards
Mahindra Satyam Confidential

11. Mahindra Satyam Confidential
Quality Policy Manual
Quality Policy Manual states the policies of Mahindra Satyam as applicable to the
Development and Maintenance of software
Engineering, and
Internal support services
For example,
“ In order to proceed with software development, the customer’s complete, unambiguous set of functional and non-functional requirements shall be documented
By Mahindra Satyam, or
By Customer and reviewed by Mahindra Satyam ”
Mahindra Satyam Confidential

12. Mahindra Satyam Confidential
Methodologies
Methodologies describe the life cycle phases for a particular project, depicting the EITVOX (Entry, Inputs, Tasks, Verification/Validation, Outputs, Exit) criteria
For example,
Object Oriented Methodology
E-Learning Methodology
Mahindra Satyam Confidential

13. Project Management Processes
Generic Processes
Main Processes
Project Estimation
Project Initiation
Risk Management
Project Planning
Configuration Management
Project Tracking and Monitoring
DAR
Delivery and Deployment
Project Metrics
Project Closure
Defect Prevention
Inspections and Reviews
Mahindra Satyam Confidential

14. Mahindra Satyam Confidential
Life Cycle Processes
Requirements Gathering and Analysis
Design
Construction / Unit Testing
Integration
System and Acceptance Testing
Warranty
Programming Guidelines
Mahindra Satyam Confidential

15. Mahindra Satyam Confidential
Support Processes
Processes for the activities of Support Units
They are HR
Secretarial
N&S
Finance IA
Global Sales
Global Marketing
Legal
Corporate Quality
Corporate Communications
Corporate Processes
Mahindra Satyam Confidential

16. Overview of Project Life Cycle

17. Overview of Project Life Cycle
Project Initiation
Project
Planning
Project Planning
Estimation
Project Tracking and Monitoring
Project
Execution
Delivery and Deployment
Project Closure
Mahindra Satyam Confidential

18. Project planning Project Acquisition Project Initiation
Creation of the Project in OPTIMA
Project Initiation
Identification of Project Team
Project Kick-off
meeting
Identifying the Criticality of the Project
Plan for Resources and Services from SSUs
Identifying infrastructure required from customer
Fill up the project initiation checklist B
Project Planning
Mahindra Satyam Confidential

19. Project planning Project Initiation Project Planning Project ExecutionB
Inputs for Project Planning
Project Estimation
Project Planning
Risk Management
Defect Prevention
Identification of Roles and Responsibilities
Project Plan Preparation C
Project Execution
Mahindra Satyam Confidential

20. Project execution Project planning Project Delivery
Organization of Team
Training to Team
Project Monitoring & Tracking
Status Updation
OnTime / OPTIMA
Configuration
Management
(VSS)
Work Allocation in OPTIMA
Work Execution
Inspections/
Reviews
Project review meetings
Defect
Prevention
Metrics
Testing
Customer Communication
Audits
Project Delivery D
Mahindra Satyam Confidential

21. Software Replication & Delivery Mahindra Satyam Confidential
Project execution
Project Tracking &
Monitoring D
Software Replication & Delivery
Project Delivery
Onsite Installation
Acceptance E
Project Closure
Mahindra Satyam Confidential

22. Project execution Project Delivery Project Closure E
Release of Manpower and Terminals
Project
Closure
Project Retrospective Report
Taking Back-ups
Update Project Information in OPTIMA
Project Retrospective Meeting
Revoking access to
On-line systems
Best Practices and Lessons Learned through PKB
Handing over Project File to Library
Mahindra Satyam Confidential

23. TM in the Project

24. Mahindra Satyam Confidential
TM in the Project
CoRCC issues Project Allocation letter to team members giving the details of:
Allocation Start Date
Allocation End Date
Reporting Manager (PL / ML)
Responsibilities
The allocation is based on the project requirements and the skills of the associates (as per skills database maintained by RCC)
Mahindra Satyam Confidential

25. Mahindra Satyam Confidential
TM in the Project
Onsite
Offshore
AIC (BU)
RCC
Finance
Customer PM PM
RCC
RCC
Onsite Coordinator PL ML ML ML TM TM
Mahindra Satyam Confidential

26. Mahindra Satyam Confidential
Project Training
Project specific Training needs are identified by PM/PL
PM/PL decides the mode of training
Class room training
On the Job Training
Self paced training
The team members are imparted the required training
Mahindra Satyam Confidential

27. Mahindra Satyam Confidential
Project Execution TM
Executes
Work &
Updates
TSMS
Allocates
Work
Reviews &
PL/ML
Peer TM
Review Work
Mahindra Satyam Confidential

28. Project Review Meetings
Forum to
share Project Knowledge
discuss Project specific issues
awareness in case of large teams
Mahindra Satyam Confidential

29. Mahindra Satyam Confidential
Logging in Defect Data
The defects identified by a TM
will help in taking preventive action for non-reoccurrence
In the same project
In similar project
Will undergo a Causal Analysis to identify corrective preventive action
The accuracy of the data is thus very important
Defect data does not relate to a team member’s performance in any way
Mahindra Satyam Confidential

30. Team Member - Role Specific Activities

31. TM Activities - Role - Designer
Translate system into functional subsystems corresponding to specified functional requirements
Typical outputs are
Input processing logic, Database/File processing logic, Table processing logic, Output processing logic, Output documentation formats and Output Screen formats etc.
Prepare Program Specifications
Prepare Integration Test Cases
Prepare Unit Test Cases
Mahindra Satyam Confidential

32. TM Activities - Role -Programmer
Translate the Program Specifications along with the other detailed design components into source code
Follow the relevant Programming Standards
Unit test the written code
Review the Peer produced code
Mahindra Satyam Confidential

33. TM Activities - Role -SCM Group Member
The SCM group
Controls and manages
SCIs
Source Code
Documents
Customer supplied/ included software products
Places a copy of VSS on the respective project volume allocated to the project and maintains the source code
MS-VSS or any other project specific SCM tool may be used.
This is documented in the Project Plan
Mahindra Satyam Confidential

34. TM Activities - Role - SCM Group Member
The SCM group
Records change requests requested by phone, e­mail , fax, etc. in a Change Request Form
Assigns a unique Change Request ID for each request
Updates status of requests in Change Request Log
Mahindra Satyam Confidential

35. TM Activities - Role - SCM Group Member
When a change is scheduled, the SCM group checks out the identified SCI(s) and informs the concerned TMs
Once the changes are validated, the concerned TMs inform the SCM group about the readiness of the SCI(s) to be checked in
The SCM group then checks in the SCI(s) into the configuration management system tool
Mahindra Satyam Confidential

36. TM Activities - Role - SCM Group Member
SCM group sends configuration status reports to the affected groups as identified in the project plan
The inputs for these reports are :
Change Request Log for the project
SCI Status (a print­out from VSS giving the current status of all SCIs)
SCM Group conducts the
Physical configuration audit (PCA)
Functional Configuration audit (FCA)
Mahindra Satyam Confidential

37. TM Activities - Role - Reviewer
Review the Work products produced by Peers based on work allocation from PL
Fill in the corresponding Checklists
Fill in the Review Report
Follow-up with the author of the work product on review findings
Inspection/ Review does not relate to a team member’s performance in any way
Mahindra Satyam Confidential

38. TM Activities - Role - Tester
Ensure that the test cases available are relevant and sufficient
Perform the testing as per Test Plan
Record the test results in the test report
Get the results reviewed in coordination with PL
Follow-up with the test results review
Fill in Defect Consolidation Log
Mahindra Satyam Confidential

39. Contact your PL / Unit QR for any Clarifications