1. Investigating job roles

2. What are ‘job roles’? Different levels of job roles are shown on an organisation chart. Job roles are set out in a document called a job description.

3. What is an organisation chart? All the functional areas ‘at a glance’ All the different job titles How many people work in each area The different levels of job Who is in charge – and who reports to whom

4. Example organisation chart Ajax Car Hire Organisation Chart

5. What is a job description? Name of line manager Salary range Hours of work Name of department and job title Staff for whom job holder is responsible Duties and responsibilities of job holder Details of the key aspects of the job

6. Levels of job Manager Support staff Supervisor Operative

7. Differences between job roles Responsibilities Tasks or activities Job security Decisions to make and problems to solve Skills, qualifications and personal qualities of the job holder Related pay and benefits

8. Manager level Responsible for: staff/work of whole area Key tasks: to manage staff/monitor work/plan for future Job security: variable Decisions/problems: solve key problems crucial to organisational success Skills/qualifications: depends upon area of work Personal qualities: leadership, ambition, commitment, drive Pay and benefits: variable

9. Supervisor level Responsible for: own staff/work in own area/keeping manager informed Key tasks: monitoring quality/output of work, supervising staff Job security: variable Decisions/problems: related to own area Skills/qualifications: depend upon area of work Personal qualities: attention to detail, ability to motivate staff, reliability Pay and benefits: variable

10. Operative level Responsible for: meeting specified targets/deadlines, producing high quality work Key tasks: doing own job professionally Job security: depends upon demand for firm’s products/service/specific skills Decisions/problems: relating to own job only Skills/qualifications: variable Personal qualities: reliability, attention to detail Pay and benefits: variable

11. Support staff Responsible for: supporting work of managers and others Key tasks: doing own job professionally, meeting targets, producing high quality work Job security: variable Decisions/problems: depends on level of job Skills/qualifications: variable Personal qualities: reliability, attention to detail (+ supervisory skills if higher level) Pay and benefits: variable

12. Other differences... Different types of organisations Different types of industries Success of business Skill levels required Scale of business (local, national, international) Size of business Job roles also vary between: Depending upon:

13. Obtain information about job roles By: Reading advertisements Reading job descriptions Talking to job holders

14. D1- Analyse the relationship between job roles, functions and organisational structure. Use the sample organisational chart and explain the link between job roles and functions. Explain what different job roles and functions exist in the business. Explain the link between job roles and the organisational structure, what job roles exist because of the structure. – Which job is there most of because of the structure?