1. Management, Supervision, and Decision Making
CHAPTER 2
Management, Supervision, and Decision Making
2.1 Increasing Management Effectiveness
2.2 Effective Supervision
2.3 Managing with Information

2. 2.1 Increasing Management Effectiveness
GOALS
Identify three important roles successful managers play in organizations.
Explain how managers use resources to accomplish the work of an organization.
List and explain accepted management principles.
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3. Management Roles Communicators Relationship builders Decision makers
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4. Getting Work Accomplished
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5. Principles of Effective Management
Effective managers
Demonstrate commitment to the success of the organization
Take responsibility for developing and implementing plans to achieve the organization’s goals
Identify the resources and ensure they are available
Organize and coordinate the work to achieve efficient and effective operations
Recognize the importance of employees
Monitor activities and results
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6. 2.2 Effective Supervision
GOALS
Identify the responsibilities of supervisors.
Describe the day-to-day management activities of supervisors.
Discuss ways that businesses can improve the skills of supervisors.
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7. The Supervisor’s Job Responsibilities of supervisors
Communicate the goals and directions of management to employees
Explain employee concerns and ideas to management
Evaluate and improve employee performance
Encourage employees to do their best work
Use resources efficiently
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8. Managing Day-to-Day Activities
Scheduling work
Communicating with employees
Controlling quality
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9. Improving Supervisory Skills
Formal training
Work coach
Self-directed training
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10. 2.3 Managing with Information
GOALS
Explain how management information systems and business research help managers with planning and controlling activities.
Identify the four steps in the problem-solving process and how the process supports decision making.
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11. Using Management Information
Using management information systems
Business research
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12. Decision Making Problems and decision making Steps in problem solving
Identify the problem
List possible solutions
Analyze the solutions
Select the best solution
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13. Problem-Solving Process
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14. Contingency Planning Possible problems Alternative approaches
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