2. Trouble-shooting Tips Georgia Bulldogs I can receive, but not send e-mail messages  If you can successfully receive e-mail messages, but can’t send messages, then there may be problems connecting to the outgoing e-mail server that’s used to send messages. The likely possibilities are: Your e-mail account is probably not set up properly. Verify your e-mail account information. If you verify that account information is correct and entered properly; you might need to change your authentication. Authentication is the use of passwords or other identifiers such as fingerprints to make sure that the people accessing information are who they claim to be and that they have permission to get such access.

3.  Open Windows Mail by clicking the Start button, click all Programs, click Windows Mail.  Click the Tools menu, and then click Accounts.  Under Mail, click your e-mail account, then click Properties.  Click the Servers tab, then, under Outgoing Mail, select the My server requires authentication check box.  If the account info that you use to send e-mail is not the same info that you use to receive messages, click Settings, click Log on using, and then enter the user name and password that you use to send e-mail.

4.  Many Internet service providers require you to be directly connected to their network to use their outgoing e-mail servers. ◦ If you’re using a mobile PC and connect to the Internet using a different provider (for example wireless in a hotel room) you might be able to receive but not send e-mail. ◦ Some ISPs will allow you to send e-mail when connected to a different provider if you use authentication when sending ◦ Follow the previous steps to use authentication when sending the e-mail. ◦ If your provider doesn’t allow this, you’ll need to find out the name of the outgoing mail server you’re currently using and then change your settings.

5.  There are several possibilities for this issue: ◦ Ensure that your computer is properly set up to connect to the Internet by starting your web browser and trying to open a webpage. If you can’t connect to the webpage, you Internet connection might not be working properly. ◦ If this is your first time trying to receive e-mail; check your e-mail account properties to ensure that your account information is correct.  To verify your e-mail account information:  Open Windows mail by clicking the Start button, clicking All Programs, and then clicking Windows Mail.  Locate the account information you were given by your e-mail service provider.  Click the Tools menu, and then click Accounts.  Under Mail, click your e-mail account, and then click Properties.  Click the Servers tab. Check that the various entries Server Information and Incoming Mail Server match the account information from your e-mail provider.  After making changes, click OK, and then click Close to close the Internet Accounts dialog box.  Click Send/Receive to try to retrieve your e-mail again.

6.  If you still can’t send or receive e-mail, you might need to use a secure connection to your e-mail server. ◦ To enable a secure connection to your e-mail server:  Open Windows Mail by clicking the Start button, click All Programs, click Windows Mail.  Click the Tools menu, and then click Accounts.  Under Mail, click your e-mail account, and then click Properties.  Click the Advanced tab:  If you’re having problems receiving e-mail, under Incoming mail, select the This server requires a secure connection(SSL) check box.  If you’re having problems sending e-mail, under Outgoing mail, select the This server requires a secure connection(SSL) check box. Close the Internet Accounts dialog box by clicking OK and then click to Close. Click Send/Receive to try to retrieve your e-mail again.