1. Access to Services for Persons with Disabilities in Challenging Environments Dear Participants, Our seminar « Access to services » is based on exchanges, encounters and discussions. In order to identify each other more easily, we ask you to fill in the small document (“introduction form”). Then, all introduction forms will be collected and shared between participants. You can write them in French, English or Arabic, according to your working language. Thank you for returning them to Marion by 30th November 2009. You can choose your pictures; Please keep the same colours suggested in the example. Good organisation and see you soon! © Handicap International

2. Access to Services for Persons with Disabilities in Challenging Environments International Seminar Amman, Jordan 7 – 11 december 2009 © Handicap International Graziella Lippolis, Head of Methods techniques and Quality Sector within HI Belgium

3. Access to Services for Persons with Disabilities in Challenging Environments What are your two major experiences in relation to the access to services ? 1.Yemen: working on service costs and services fees of PRC related to poverty level 2. Angola: developing identification-referral- transport and follow up system for accessing PRC

4. Access to Services for Persons with Disabilities in Challenging Environments According to your experiences, what are the biggest obstacles to the access to services for persons with disabilities ? - Financial access (services fees, transport, lodging…) - Geographical access -Not aware of the benefits of the services -Difficult to leave the familly for a long period of treatment - not a priority for poor families - security for women and children (travel, lodging)

5. Access to Services for Persons with Disabilities in Challenging Environments According to your experiences, what can facilitate the access to services for persons with disabilities ? 1. Have financial support 2. Receive the right information about the service (what can be expected- conditions of treatment,..) 3. Have appropriate conditions during the treatment 4. Have a concerete example of someone that have been treated for a similar situation

6. Access to Services for Persons with Disabilities in Challenging Environments To which question would you like this seminar to answer ? 1. Which criteria's should be taken into account to define the best financial scheme to be implemented? 2.Where and when should HI’s role stop in funding the services?