1. CAIU Technology Essentials All Staff Day, 2016 Instructor: Stefan Moyer

2.  What is a VPN?  VPN stand for Virtual Private Network. It is a private network which uses another network which is public (usually the internet) to connect multiple users. Users are able to connect to the private network from a public network without sacrificing security concerns. VPN: Virtual Private Network

3.  How do VPN's work? First the client, wanting to connect to the company's network, connects to the internet. After that, the client initiates a VPN connection with the company's server. Before the connection is made the endpoints must be authenticated. Once the connection is made the client can securely access the company's network. VPN: Virtual Private Network

4.  What does that mean to you? By establishing a VPN connection, you are able to securely access any available network services provided through the CAIU including:  Printer access  Fileserver access  Central referral\Database access  Internet filtering policies VPN: Virtual Private Network

5.  Cisco AnyConnect VPN Client  Please visit our Help Center for instructions on how to connect to the VPN Client  https://caiu.zendesk.com/hc/en- us/articles/203299344-How-to-Connect-to-the-Cisco- AnyConnect-VPN-Client https://caiu.zendesk.com/hc/en- us/articles/203299344-How-to-Connect-to-the-Cisco- AnyConnect-VPN-Client VPN Client Demonstration

6.  What is the fileserver? “My H: drive”  Many of you may hear people describe their “Home Folder” or their “H:” drive. What they are referring to is your unique and secure network storage that is housed on our fileserver in our data center in the Enola office. This fileserver is backed up daily using our storage area network (SAN) resources. Fileserver Access

7.  How do I access this folder?  When you are on a CAIU site such as our Enola office, Hilltop, Delbrook, Lemoyne Preschool, etc…, you automatically have access to this folder when you are connected to the CAIUSecure wireless/wired network.  If you are in (virtually) any other location with an available network connection, you may establish a “virtual” connection using your Cisco AnyConnect VPN client to access your personal network storage from any location. Fileserver Access

8.  Please visit our Help Center for full instructions on how to backup your data  https://caiu.zendesk.com/hc/en-us/articles/202023984- How-to-back-up-your-files-to-the-H-drive https://caiu.zendesk.com/hc/en-us/articles/202023984- How-to-back-up-your-files-to-the-H-drive How to Backup Your Files

9.  The Barracuda Spam Firewall features an easy-to-use Web interface, making management and administration of the appliance easy and cost effective. The Web interface allows you to define, manage and control corporate email policies from one central place. CAIU Spam & Virus Firewall https://ms1.caiu.org

11.  The Barracuda Message Archiver is an integrated hardware and software solution designed to archive email communications sent and received by users throughout your organization.  The Barracuda Message Archiver automatically stores and indexes all email messages in real-time while making them immediately available for rapid searching and retrieval by authorized users. CAIU Message Archiver https://bma1.caiu.org/

12.  There are two ways to access the Message Archiver:  Web Interface  https://bma1.caiu.org/ https://bma1.caiu.org/  Can be accessed through common browsers such as Internet Explorer, Firefox, & Chrome  Outlook Add-In Installer  Used with your Outlook desktop client that allows you to access archived messages directly in Outlook Using the Message Archiver

13. Outlook Add-In Installer The first time you access the Message Archiver Outlook Add-In, you will need to enter the following information: -https://bma1.caiu.org -E-mail address -Password

14.  “Zendesk is customer service platform. It’s designed for companies that wan to create customer relationships that are more meaningful, personal, and productive. We start by helping companies provide great support and then mature with self-service and proactive engagement” -Zendesk.com  CAIU’s Zendesk Help Center Portal URL: http://support.caiu.org http://support.caiu.org CAIU’s Technology Support Ticketing System: Zendesk

15. What can Zendesk do for me? With Zendesk, you can more easily:  Submit Technology Support requests (tickets)  Track the status and history of your tickets  Access the knowledgebase (help center) for support articles to help you resolve common technical issues. CAIU’s Technology Support Ticketing System: Zendesk

16.  The Outlook Web App, or OWA, is an online interface that allows you to access your e-mail within an internet browser  http://owa.caiu.org http://owa.caiu.org Outlook Web App

17. *Log into the Outlook Web App by using the same credentials you use to log into your computer

18. Navigating OWA

19.  Did you know that your voicemails are also sent to your e-mail address?  Messages are sent as a.wav file attachment that can be opened in Windows Media Player  Once deleted these messages will be removed from your voicemail inbox Cisco Voicemail to E-mail

20.  Windows program key combinations  CTRL+C: Copy  CTRL+X: Cut  CTRL+V: Paste  CTRL+Z: Undo  CTRL+B: Bold  CTRL+U: Underline  CTRL+I: Italic  CTRL+P: Print  CTRL+S: Save  CTRL+N: Open a New File Application Keyboard Shortcuts

21.  To switch between applications  ALT + TAB  To snap window to left side  WINDOWS LOGO KEY + LEFT ARROW  To snap window to right side  WINDOWS LOGO KEY + RIGHT ARROW  To Show Desktop  WINDOWS LOGO KEY + D  To project to a second display  WINDOWS LOGO KEY + P Windows Navigation Shortcuts

22.  Please call us at 717-732-8403, option 1  Or e-mail us at  HelpDesk@caiu.org Contacting the Help Desk

23. Q&A

24. Thank you for attending!