1. Slide 1 Intermec together with partners have worked with Lawson to provide an advanced solution allowing mobile workers to communicate directly with the Lawson applications using a windows handheld mobile computer. This case study will discuss how this technology is being used at a large international customer. 1. Introduction

2. Slide 2 Agenda 1. Introduction 2. Toyota Material Handling Europe, service and support organisation 3. Background and solution to mobile platform 4. Customer and business impact 5. Future 6. Intermec, and TMHE 7. Q & A

3. COMPANY CONFIDENTIAL 2. Toyota Material Handling Europe, Mobile Service and support organisation

4. Slide 4

5. Slide 5 Toyota's people & network Support organisation in Europe: Coverage in 30 countries More than 4 800 technicians More than 400 sales and service centres Mobile fleet of 3 300 fully equipped service vans More than 3.5 million service assignments per year First-time fix in 95% of cases

6. COMPANY CONFIDENTIAL 3. Background and solution to Mobile Service Platform

7. Slide 7 Background to Toyota Mobile Service platform Drivers: Increased competition Increased customer demands Issues: Technicians had mainly paper and phone contacts TMHE business system was not integrated and did not communicate with technicians in the field. Different non-standardized process in TMHE sales and service companies. Work was processed through 4,5 million worksheets by front and back-office. Solution: Drove TMHE to find ways how to operate the service business in a more efficient way by using the information which was present in TMHE common ERP system Movex.

8. Slide 8 Strategy for implementation TMHE decided to start the Mobile service worker project year 2000 Map current service processes in all Sales Companies Describe benefits and disadvantages Define a “best practise” service process All Sales Companies to agree on the future service process

9. Slide 9 One Business System for all of TMHE Europe Movex is TMHE common Business System in Europe. All functions within TMHE are working with Movex e.g. sales, service, rental, finance etc. One common Business System in Europe is an advantage that makes TMHE stronger than its competitors. The strategy to implement one business system in Europe made it possible to develop common applications and processes e.g. EASY. TMHE has today installed Movex in 18 countries (out of 25)

10. Slide 10 EASY – Mobile Worker platform in TMHE To operate the Service business in a more efficient way with help of the information which we have in our common ERP system Movex. To implement a best practice service process. One standard service process for all Sales Companies. Increase Service Revenue. Improve the administration of our service operations. Improve utilisation of Service Engineers. Be perceived by customers to be innovative. TECHNOLOGY PROCESS ORGANIZATION EASY EASY = Engineer Administration SYstem

11. Slide 11 EASY – The service order process

12. Slide 12 System Overview Middle ware AT&T Global Network Movex WEB application

13. COMPANY CONFIDENTIAL 4. Customer and business impact

14. Slide 14

15. Slide 15 Faster response to service calls: instant communication and work scheduling Full service history for all trucks to ensure rapid diagnosis and repair Full access to all parts information and ability to order on line Transparency for TMHE customers, full worksheet display for secure sign-off EASY Impact on customer service

16. Slide 16 EASY Business results EASY gave a number of operational, financial and customer benefits as well as increased margin and volume for TMHE service EASY has undoubtedly saved money and increased revenue opportunities. A very large part of the total savings comes from reduced workload in Back-Office. EASY has modernised the service order process and the whole area of engineering support. EASY had implications to the structure in TMHE Sales companies. Goodwill effect. EASY has most likely strengthened TMHE:s market position and the customers perception of TMHE as an innovative and competent partner.

17. COMPANY CONFIDENTIAL 5. Future plans

18. Slide 18 Everything in the PDA – one tool for the technician Service documentation in the PDA Online update of documentation GPS for navigation and resource allocation Barcode and/or RFID Wireless connection to machines – error reporting Replace phones with PDA Etc TMHE Future Vision with EASY

19. COMPANY CONFIDENTIAL 6. Intermec, and TMHE

20. Slide 20 Intermec project support In end of 2007, Intermec was chosen to be the hardware provider for next generation of handheld devices for TMHE Together with Lawson and partner, Intermec is part of the vendors board for EASY Intermec has been present during tests, evaluations and pilots all through the project history.

21. Slide 21 Toyota Material Handling Europe (TMHE), an Intermec reference case! Intermec view of this project TMHE has great internal knowledge of its operation as well as customer demands Drivers and success factors clearly defined at start TMHE is a very competent buyer and with a strong project management TMHE controlled and ensured joint efforts of all parties involved

22. COMPANY CONFIDENTIAL 7. Q & A