2. Once employee clicks on Query Management System Hyperlink on the Essjay Web Portal Main page, he/she would be prompted for the login details. )Login credentials being same that of Essjay Webportal)

3. Post validation, the user would be redirected to the main dashboard of QMS having 3 options to choose from 1)View Open Tickets (Shows a list of all the tickets raised by the employee that are currently in open state) 2)Raise New Ticket (Employee would use this option to raise a new ticket for a Query) 3)View Closed Tickets (Shows a list of all the tickets raised by the employee that are currently in closed state)

4. Once employee clicks on Raise a new ticket, the system would prompt for the details pertaining to query as illustrated in the snapshot Employee also has an option to attach any document pertaining to his / her claim

5. Post filling up all the details and pressing the submit button, the system would disburse the following mail to the employee confirming the raising of ticket

6. As soon as employee raises query on the Essjay Web-Portal the manager / stakeholder associated with the department chosen is intimated and prompted for action as per mail below

7. Stakeholder may follow the URL received in the email to navigate to the screen as shown in the snapshot The stakeholder is required to enter the Ticket ID as received in the email and his / her Emp-Id to login and reply to the query

8. Once the stakeholder logs into the QMS tool, he / she may view the entire thread of the query till date and reply to the query by writing a message and attaching supporting documents if any

9. Once the stakeholder replies to a query, a intimation email is sent to the employee who had raised the query

10. The intimation email advises the employee to check the updated status of the query through his / her QMS section on the Essjay Webportal

11. The employee would need to log into the QMS section of the Webportal and access the “View Open Tickets” section to verify the ticket current status

12. The employee can view a list of all the open tickets The ticket which has been replied by the department manager / stakeholder are marked in “Red” and the tickets that are yet to be replied are marked in “Green”

13. Kindly Raise an ESCF for the same The employee may again reply to the query and update the status

14. The stakeholder would again receive an intimation about the status of the query

15. Once the stakeholder has the final solution to the query of the employee, h / she can update the query and close the same On closure of a query, the employee would not be able to action the particular query any further Please share the URL of ESCF

16. The stakeholder is intimated about the closure of the ticket

17. Post closure of ticket by the stakeholder, the employee is intimated about the same through an automated email notification

18. The user may check the final closure status of the Ticket under “View Closed tickets” section on the QMS section

19. Under the “View Closed Tickets” section, the employee can view the list of all the tickets raised by him / her that have been closed

20. Please use these url :- http://essjayericsson.com/essjay_hrms/ess_escf/index.asp Clicking on details, will navigate the user to view the complete query thread

21. End of Slide Show