1. A PRESENTATION ON LISTENING SKILLS Presented by ABHISHEK MAHESHWARI AMRITA KUMARI PGDM 2011-2013 Under the Guidance of Mrs. Muskaan

2. BASIC COMMUNICATION SKILLS PROFILE Communication Order Learned Extent Used Extent Taught Listening First Second Fourth Speaking Second First Third Reading Third Third Second Writing Fourth Fourth First

3. LISTENING SKILLS  Half of oral communication  Needs to be practiced  Aim to climb the ladder of success  Not carefully listening is the disaster

4. SEND REINFORCEMENTS. WE ARE GOING TO ADVANCE SEND THREE OR FOUR MEN WE ARE GOING TO A DANCE.

5. LISTENING PROCESS Receiving Interpreting Remembering Evaluating Responding Acting

6. FALLACIES ABOUT THE LISTENING  Listening is not my problem!  Listening and hearing are the same  Good readers are good listeners  Smarter people are better listeners  Listening improves with age  Listening skills are difficult to learn

7. TYPES OF LISTENING  Positive Listening  Intolerant Listening  Subconscious Listening  Non-Listening  Active Listening

8. EFFECTIVE LISTENING  Face the speaker  Maintain eye contact  Minimize external distractions  Respond appropriately  Focus solely on what the speaker is saying  Minimize internal distractions

9. (CONT.)  Keep an open mind  Avoid letting the speaker know how you handled a similar situation  Even if the speaker is launching a complaint against you, wait until they finish to defend yourself.  Engage yourself

10. BARRIERS TO ACTIVE LISTENING  Environmental barriers  Physiological barriers  Selective Listening  Pre- judgment  Selfishness

11. HOW TO BE AN EFFECTIVE LISTENER  What You Think about Listening ?  What You Feel about Listening ?  What You Do about Listening ?

12. Reference  Business communication by Shirley taylor  Powertochange.com/students/people/listen  www.hss.iitb.ac.in/courses/HS%20699/M.Gup ta.ppt  www.infoplease.com/homework/listeningskill s1.htm www.infoplease.com/homework/listeningskill s1.htm  Careerplanning.about.com/cs/miscskills/a/lis tening_skill.htm  www.elmhurst.edu/library/.../Listening/effect ive_listening_skills.htm  www.youtube.com/watch?v=ENkwUBPhMJw

13. ?