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Since 2005 – Member of Mystery Shopping Providers association MSPA Europe Since 2015 – Member of The World association for Social, Opinion and Market Research.

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Presentation on theme: "Since 2005 – Member of Mystery Shopping Providers association MSPA Europe Since 2015 – Member of The World association for Social, Opinion and Market Research."— Presentation transcript:

1 Since 2005 – Member of Mystery Shopping Providers association MSPA Europe Since 2015 – Member of The World association for Social, Opinion and Market Research ESOMAR 14 years of experience in 52 countries of operation 4Service Corporate consulting and marketing research field partner for Mystery Shopping providers in Europe and beyond online Mystery Shopping shop for small and medium business 4Service Holdings GmBH

2 Our officesCountries of operation Headquarters: Vienna, Austria Offices: Bratislava Kiev Moscow Almaty Istanbul Tbilisi Baku Minsk Bucharest Sofia GLOBAL COVERAGE: Headquarters 52 countries 29 languages research across cultures and borders Kiev Moscow Minsk Tbilisi Bucharest Bratislava Almaty Istanbul Baku Sofia Vienna 4Service Holdings GmBH

3 PRODUCTS AND SERVICES For corporate clients Service and sales management: · Mystery Shopping · Sales stimulation (rewards) · POS audit · Guest Track · NPS management Research · Call Centre (Cati, Cawi etc.) · Exit-polls · Web Social Media · Analytics, competitive benchmarking Consulting · Consulting (design and audit of standards and procedures, development of motivation systems) · Trainings · Online testing · Involvement assessment For manufacturers: · Trade programs · Distribution check · Price · Merchandising · Promoters audit · Mystery Shopping · Product NPS · Market research · Web Social Media For small businesses: Servizoria

4 Experience: established in 2001 Global coverage: 52 countries of operation, cross- cultural approach to research and consulting, access to information worldwide International recognition: Member of MSPA and ESOMAR, participant of international conferences Research: customer expectations vs customer experience, constantly updated results of surveys and polls in Central and Eastern Europe, Balkans, Transcaucasia and Central Asia Innovative products: NPS-management, Web Social Media, Guest Track World-class software: Shopmetrics 250 staff members 200 000 Mystery Shoppers all over the world Over 1 000 000 completed service quality audits FEATURES AND ADVANTAGES 4Service Holdings GmBH

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